Sunset Ford of Waterloo - Service Center

Super friendly staff and willing to answer my questions and address concerns! I have worked with Sunset Ford's service department for a few years now and I have yet to have a bad experience! and address concerns! I have worked with Sunset Ford's service department for a few years now and I have yet to have a bad experience! More

Excellent service but being forced to write twenty five words for this time consuming survey sucks. Won’t complete any more surveys if this is a requirement words for this time consuming survey sucks. Won’t complete any more surveys if this is a requirement More

On time and friendly service people. Did what was asked and recommended what was needed which was a new battery. Ford Escape 2007 still had original battery! and recommended what was needed which was a new battery. Ford Escape 2007 still had original battery! More

Great service advisor and work was completed in a timely fashion. Appreciated the service notification and the discount coupons. I will be back. Thanks for great service. fashion. Appreciated the service notification and the discount coupons. I will be back. Thanks for great service. More

I trust the service department at Sunset Ford to do the right thing. Fair price, quality of work, timely and friendly service. Also very clean surroundings. right thing. Fair price, quality of work, timely and friendly service. Also very clean surroundings. More

Excellent customer service representatives who continue to update you on progress of the service being performed and apprise you of additional services that are recommended for a long and successful life o to update you on progress of the service being performed and apprise you of additional services that are recommended for a long and successful life of the automobile. Knowledgeable technicians who know how to address the issues More

I took my car to get an oil change and Kelly was incredibly friendly. I'm glad I chose Sunset Ford for my service needs! incredibly friendly. I'm glad I chose Sunset Ford for my service needs! More

Was able to purchase some form fitting carpet protectors for my 2020 Escape. Kelly Banaszek and Joe Hill was very helpful in selecting and ordering my floor mats. for my 2020 Escape. Kelly Banaszek and Joe Hill was very helpful in selecting and ordering my floor mats. More

I came in at last minute for an oil change/tire rotation. Kelley Banaszek was able to get me in and out in less than our. She was very professional and courteous the entire time. The other woman at the servi Kelley Banaszek was able to get me in and out in less than our. She was very professional and courteous the entire time. The other woman at the service was the same although she did not take care of me personally. I will be back. More

Service coordinator Danielle Jansen did an awesome job. Service was quick and efficient. Good communication about the repair to the SYNC and expectations for it working long term Service was quick and efficient. Good communication about the repair to the SYNC and expectations for it working long term More