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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews

494 Reviews of Sunset Ford of Waterloo - Service Center

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July 15, 2023

I received fast efficient service. Just needed a new headlight bulb. They got the job done. More

by SRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this with us! Our service team enjoyed having you here, and we hope to see you again!

July 15, 2023

Very accommodating Lonnie worked with me on getting my fuel door fixed with my Ford factory parts and the service tech did an excellent job on installing the hinge assembly and saving the door from any da More

by mikeobst70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech:1883
Jul 17, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are very happy to hear that our team took great care of you and provided you with top-notch service. We're here for any future needs!

July 07, 2023

The customer service is excellent. They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whethe More

by BOLSEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Sunset Ford of Waterloo responded

We are so happy to hear you had a great experience with everyone at the dealership. We enjoyed working with you and will see you next time!

June 30, 2023

Great service and timely return of the truck. Thank you so mucn.. Good job guys More

by RINAKE_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Mollet
Jul 05, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We enjoyed working with you and will see you next time!

June 28, 2023

Excellent service everytime I am there. The service department is so easy to work with and get things taken care of. More

by Jacqueline M.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! We hope to work with you again!

June 25, 2023

As usual, Lonnie was great. Great service and it was timely as well. Sunset Ford in Waterloo is great More

by MaryC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Sunset Ford of Waterloo responded

Thank you so much, Mary! We appreciate your business and will see you next time!

June 24, 2023

I had to haul my wife’s car to sunset ford for a water pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technic More

by darjoha3
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lonnie Mosbacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

June 21, 2023

Everyone was friendly and helpful. Adrian explained everything about the car to me. Kyle was very helpful with financing and explaining all my options. I have bought my last five cars More

by bonnielou214
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! Our team truly appreciates your loyalty and looks forward to your next visit!

June 20, 2023

Friendly, helpful, and courteous. I have bought my last five cars here. Wouldn't go anywhere else. Service dept is excellent. More

by bonnielou214
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! Our team truly appreciates your loyalty and looks forward to your next visit!

June 19, 2023

Great service and done right always happy with the work they do on my vehicles an call you when there's something else to explain to you! More

by Finkmic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Koester
Jun 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

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