Sunset Ford of Waterloo - Service Center

Feel like I got scammed out of $750 a/c isn’t working right they told me its fan motor and speed regulator but I already replaced that tech even said it looks like I already replaced it but said that wha right they told me its fan motor and speed regulator but I already replaced that tech even said it looks like I already replaced it but said that what it was cause I use aftermarket parts that they wasn’t compatible with Ford parts but didn’t fix my aftermarket parts work just as well as fords no difference More

The dealership was fast on getting the job done. Will go there in the future. Will go there in the future. More

When I had my oil changed & my tires rotated thru service department. I was supposed to have the point check of everything, fluids etc. I believe? Well my windshield washer reservoir was left wide open and n department. I was supposed to have the point check of everything, fluids etc. I believe? Well my windshield washer reservoir was left wide open and not filled? It appeared they were going to do it and forgot. I’m not sure. I trust Sunset Ford in Waterloo Illinois and have for years, that’s why I take my car there for the oil change & the additive to protect my engine. I could’ve gotten my tires rotated by the company that I bought them from for “free” but I opted to pay the $8 with oil change and have everything under the hood checked. Just disappointed that the water reservoir was left wide open and nothing added. Thank you More

They were friendly and got the work done quickly Everything about the experience was perfect Everything about the experience was perfect More

Your service center is the best. Your girl at desk is the best. Efficient and great Your girl at desk is the best. Efficient and great More

Fifteen words is a lot of writing about how you fixed my truck but I'll trh truck but I'll trh More

The dealership is very convenient and always gets me in-and-out in a timely matter. in-and-out in a timely matter. More

Always fast and courteous service. Able to get both cars in on the same day. Able to get both cars in on the same day. More

Job was completed as planned. Appointments are kind of loose. Seems like when you make an appointment the time should be kept reasonably close Appointments are kind of loose. Seems like when you make an appointment the time should be kept reasonably close More

It's hard to write 15 words on a recall however the young man filling in for Lonnie was great. man filling in for Lonnie was great. More