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Sunset Ford - Service Center

St. Louis, MO

4.4
1,758 Reviews

1,758 Reviews of Sunset Ford - Service Center

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October 08, 2021

I have dealt with Mike Sensmeyer for a number of years and he is FANTASTIC!! More

by COCOASMOM13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Sunset Ford responded

Thank you for the great review! It was wonderful having you here, and our team looks forward to your next visit!

October 08, 2021

Reviewed my car’s service history, made sure the recall repair was fixed with the service. And the work was done fast. More

by threeseawin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Sunset Ford responded

Thank you for the fantastic review! Our team is here for any future needs, come back and see us!

October 08, 2021

Our service advisor Lonnie Pope did a great job keeping us informed. A professional experience top to bottom. More

by PENNOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Oct 11, 2021 -

Sunset Ford responded

Thank you for sharing this! We are so lucky to have Lonnie on our team, and it is great to hear that she made your visit top-notch. We wish you all the best and will see you next time!

October 07, 2021

Polite, helpful and friendly service department. Changed my drop off appointment at my request- got it done while I waited! More

by lisaloo123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Sydney Smith
Oct 07, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed working with you, and we hope to see you again!

October 07, 2021

HORRIBLE SERVICE!! WOULDN'T RETURN CALLS, HAD TO JUST GI THERE AND SET UP APPOINTMENT,.... More

by LS_E-MAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Oct 08, 2021 -

Sunset Ford responded

We apologize that you had a hard time scheduling an appointment. It is always important that we make appointments set up as simple for our customers as possible. We are severely short handed and certainly disappointed to hear that you had such a frustrating experience. To discuss this further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

October 07, 2021

Kept me informed about the progress on my truck and price was affordable, knowledgeable and professional. More

by Willis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Glosemeyer, Lonnie Pope
Oct 08, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! We appreciate your business and hope to see you again.

October 07, 2021

Great service! Had my escape in for mechanical issues after my accident and they were very helpful and genuine. Gave me a rental car for a few weeks which I thought was very convenient it was all on site More

by Snls32898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Raster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hanback, Sandy Seward, Cody Stefanus, Sean Johns , Bob Edwards Jr., Sydney Smith
Oct 08, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! It was such a pleasure working with you, and we are so happy that our team could help. We are here for any future needs, come back and see us!

October 06, 2021

Every time I come to your service department it is a pleasant experience. You will always have my service needs. More

by Joe Meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Bob Edwards Jr.
Oct 07, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business, and we look forward to your next visit with us.

October 06, 2021

Went smooth and was quick. Got me in very fast even when I didn’t have an appointment. More

by YOUDONTSAY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schilling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Stute
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom shilling
Oct 06, 2021 -

YOUDONTSAY10 responded

I would differently go back again. Great service and people

Oct 07, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! We will see you next time.

October 05, 2021

Setup appt months in advance. Received confirming email and phone call. Dropped car off and was told there was no record of my appt. No clue who I dealt with More

by Jchpn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tailor Barnes
Oct 08, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us. We do apologize for this miscommunication and any frustration you have experienced. We do have 2 stores and some new hires, so we might have accidentally schedule you in the wrong store. I’m very sorry. If you would like to discuss this further, please reach out to me at your earliest convenience. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

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