Sunset Ford - Service Center

The employees work quickly with courtesy and professionalism. The waiting room was clean and the free coffee was excellent. The car was checked in and the repair was completed within the promise professionalism. The waiting room was clean and the free coffee was excellent. The car was checked in and the repair was completed within the promised time. More

Service department was awesome. Rental car gal not so much. Kind of rude. Was told on a Saturday morning I would need to bring car back in on Monday & a rental would be waiting for me. When I took th much. Kind of rude. Was told on a Saturday morning I would need to bring car back in on Monday & a rental would be waiting for me. When I took the RO to the rental window she told me I wasn't scheduled but she did have a car for me. She was rude & told me next time I need to call & schedule a rental. I tried to explain that the SA Sean had told me a car would be waiting so I did not know I had to call & schedule since the SA told me it would be available. She made some flippant remark- I don't remember what & said "like I said, I do have a car this time". RUDE! But service department, like I said, was awesome! More

I drive 40 minutes to have our vehicles serviced at Sunset. The team consistently exceeds our expectations and provides excellent service. This recent visit was no exception. Sunset. The team consistently exceeds our expectations and provides excellent service. This recent visit was no exception. More

They always take care of me when I need an oil change. I usually never have an appointment and just drive up after work and they have never turned me away. usually never have an appointment and just drive up after work and they have never turned me away. More

Sunset Ford is a great dealership for both sales and service. Their service department is immaculately clean and efficient, and everyone is so friendly. I know I can always count on Brett Mathis for s service. Their service department is immaculately clean and efficient, and everyone is so friendly. I know I can always count on Brett Mathis for sound advice. He has kept all our cars in tip top shape. I continue to drive Ford because I trust the service department at Sunset Ford. More

Great customer service , service preformed in a reasonable amount of time. Great hours and I used their customer pick up service to pick me up at home when vehicle service was completed. reasonable amount of time. Great hours and I used their customer pick up service to pick me up at home when vehicle service was completed. More

GOOD AND FAST SERVICE. Made xtra effort to.obtain old right rear end plastic light cover at a reasonable price. Same effort made to obtain needed tires. right rear end plastic light cover at a reasonable price. Same effort made to obtain needed tires. More

Need to be more upfront on prices and when they are changing. Need to know more about the warranty time frame and what is covered. changing. Need to know more about the warranty time frame and what is covered. More

The service department at Sunset Ford is always great to deal with. Will never ever go back to Suntrup Ford due to their non service department. Have gone to Sunset ever since. Even if Sunset makes a mistak deal with. Will never ever go back to Suntrup Ford due to their non service department. Have gone to Sunset ever since. Even if Sunset makes a mistake, they own it and make it right! More

Good work. Twenty five words minimum is way to much to write. You need to make this question optional. So rethink this whole matter, seriously. write. You need to make this question optional. So rethink this whole matter, seriously. More