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Sunset Ford - Service Center

St. Louis, MO

4.5
1,755 Reviews

1,755 Reviews of Sunset Ford - Service Center

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May 15, 2021

The service is always great. Employees always nice. But I wish they wouldn’t mess with the settings in my car! I keep my lights on automatic and they turn them off! Then I drive without lights without realiz More

by SUSANMUELLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
May 17, 2021 -

Sunset Ford responded

Thank you for the feedback, Susan! Our team truly appreciates your business!

May 13, 2021

Lonnie did a great job. She makes it easy and personal for me to get in quickly, get what i need, and be on my way. Thanks! More

by FROLKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
May 14, 2021 -

Sunset Ford responded

Thank you so much! We are very lucky to have Lonnie on the team, so it's great to hear that she made your visit top-notch. See you next time!

May 13, 2021

Never a complaint. Been using this shop for about three years now and not a single issue. Always used Brett for my advisor. Top notch service. If you have performance questions, he is your man. Plenty of r More

by BERNALANTONIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team always enjoys getting to work with you, and we look forward to your next visit!

May 13, 2021

Brett was absolutely the best he always makes me feel like he is there just for me. I can not say enough about is very positive attitude.i keep coming back to Sunset just because of him , and your servic More

by TLA921
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Sunset Ford responded

Thank you so much for the great review and your business! We look forward to your next visit with us.

May 13, 2021

Sunset Ford service is always a great! Always a relaxing experience. Knowledgeable and trustworthy. Taking care to make sure I am taken care of. Thanks More

by KEVYLSH55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Sean Johns
May 14, 2021 -

Sunset Ford responded

Thank you so much for the great feedback! Our team strives to make the service process as simple as possible, and it's great to hear that they have done that for you. We look forward to working with you again!

May 12, 2021

You are by far the best service dealer in our area. I have dealt with plenty of dealers and you are the best. I had a pleasant experience from the time I ordered the key and the key fob from your points More

by a6doglover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
May 13, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review and feedback for our team! We appreciated the chance to work with you. Come back and see us!

May 11, 2021

Service advisors Mike and Brett helped improve my experience by understanding my position. However this is the second time I have had issues with service work here. Previously parts were installed More

by Justin5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
May 11, 2021

Sunset Ford has always done a good job taking care of me as a customer and my car. You can tell they care about their customers. More

by notyouremail
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen, Bob Edwards Jr., Kelsey Williams
May 12, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team strives to build long-term relationships with our customers, and we are glad to hear that they have provided you with top-notch service. We wish you all the best and look forward to your next visit!

May 11, 2021

Ford had a recall on my car and the recall said the parts to fix it would not be available until the third quarter of the year. Sunset Ford was able to locate and fix my recall in under 7 days from me callin More

by WF121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Sunset Ford responded

We are very happy to hear that our team could get your car taken care of, and we appreciate the chance to work with you again. Thank you!

May 09, 2021

Another excellent job by the service department. Their work meets my standards. The entire department has a very positive attitude towards working with the customer. More

by rbmcdill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite
May 10, 2021 -

Sunset Ford responded

Thank you so much for the great review! We are lucky to have an outstanding service team, and it's great to hear that they continue to take care of you. We look forward to your next visit.

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