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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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April 16, 2021

Took our car in for routine oil change and check up. Staff was very friendly. I only had to wait a short time for service. Car is always neat when it’s finished. More

by Sandrarowden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Apr 19, 2021 -

Sunset Ford responded

Thank you for your business! Our team enjoyed working with you, and we are here for any future needs!

April 15, 2021

The dealership has always done a good job taking care of my car issues. I always enjoy the professional conversations and the timely responses I receive More

by john.bugnitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Mike Konersmann
Apr 16, 2021 -

Sunset Ford responded

Thank you, John! It is always a pleasure working with you, and we look forward to your next visit!

April 14, 2021

Dropped car off at 8am. No word all day. I called at 4pm. No one had looked at it. Not ready. Very disappointing. Never back More

by Caroline889
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Johns
Apr 15, 2021 -

Sunset Ford responded

Caroline, thank you for bringing this to our attention. We apologize for the lack of communication and any inconvenience caused. This is not the level of service we aim to deliver. To discuss this further, please reach out to Justin Heutel, Fixed Ops Director, 314-467-1120, or jtheutel@sunsetford.com.

April 14, 2021

The sales and service that I received from Sunset Ford we’re over the top, everyone was very nice and knowledgeable about the product, I will always use sunset Ford for sales and service More

by Bozz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Klinckhardt
Apr 15, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team strives to provide every customer with the high-quality service they deserve, and it's great to hear that they did just that for you. We wish you all the best, come back and see us!

April 14, 2021

My favorite Ford Dealer in our area. They have been doing a good job for our family for over fifty years. A big thanks to Lonnie Pope for taking care of our repairs and general maintenance. More

by Larry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Apr 15, 2021 -

Sunset Ford responded

Thank you so much, Larry! It is always a pleasure having you here, and we can't thank you enough for your loyalty. Our team looks forward to your next visit!

April 13, 2021

Sean Johns is very friendly and hands down my favorite advisor. He promptly communicates which is always appreciated. Note: Please update text payment system so that it can accept Ford Service credit More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Apr 14, 2021 -

Sunset Ford responded

Thank you for the feedback, B. We appreciate your business, and our team is here for any future needs!

April 12, 2021

My favorite place to go for anything from oil changes to tire replacement. Waiting area is always clean and well maintained. Friendly staff every time. My husband has a different make of car, and I’m trying More

by BAURELANDERSON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Bob Edwards Jr.
Apr 13, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review and feedback! Our team always enjoys working with you and we truly appreciate your business. We look forward to your next visit with us!

April 11, 2021

The, consistently, exceptional and courteous The, consistently, exceptional and courteous service provided by Mr. Wilhite and quality of work are the reasons my wife and I continue to retu More

by Gary J. Kartye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Apr 12, 2021 -

Sunset Ford responded

Thank you so much for the fantastic feedback on your visit with us! Our team is always here to help, and we hope to see you again!

April 09, 2021

My service writer done a great job as always explaining the service that was needed. The mechanic did the job in a reasonable amount of time and was friendly. Also had Pleasure of meeting one of the owners More

by G-rider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Schmelig
Apr 09, 2021 -

Sunset Ford responded

Thank you for the fantastic review and your business! Our team hopes to be of service to you again.

April 09, 2021

Everyone was friendly and willing to assist. Professional and courteous...explained things and answered questions. Very easy to deal with and made for pleasant experience. More

by nagelbonnIkay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann
Apr 12, 2021 -

Sunset Ford responded

Thank you so much for the fantastic feedback! Our team is here for any further needs, come on back and see us.

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