Sunset Ford - Service Center

Sunset Ford is great Ford dealership for new sales as well as service. Recent visit for service was handled by Lonnie, Danielle and technician Kevin. Excellent job by all three. Thanks for the profession well as service. Recent visit for service was handled by Lonnie, Danielle and technician Kevin. Excellent job by all three. Thanks for the professional job. More

Hello, My name is Lan Strauch. I brought my car into the body shop to have it looked at. I was introduced to Jonathon Dove, (JD) as he was the technician assigned to do the repair. He thoroughly described body shop to have it looked at. I was introduced to Jonathon Dove, (JD) as he was the technician assigned to do the repair. He thoroughly described why the repair was needed and also explained how it would be cared for. His customer service and knowledge of the issue was outstanding. More

I would highly suggest going to sunset ford and asking for Keith for any help you want. He is a very nice guy who has the patience to show you cars without making you feel forced to buy them. He also is v for Keith for any help you want. He is a very nice guy who has the patience to show you cars without making you feel forced to buy them. He also is very helpful for any work we need done to our cars and helping point us to the right place to go to get the help we need. 10/10 suggest Keith. Great service! More

Outstanding Michael is the epitome of what customer service is supposed to be. I could not be happier with the way he handled my situation. He took care of me wi Michael is the epitome of what customer service is supposed to be. I could not be happier with the way he handled my situation. He took care of me with outstanding communication. His friendliness, compassion and knowledge made my overall experience an 11 out of 10. Give that man a raise!!! More

Lonnie is great! I really enjoyed my experience interacting with Lonnie the other day. She was very friendly, easy to talk to, detail oriented, warm, and showed grea I really enjoyed my experience interacting with Lonnie the other day. She was very friendly, easy to talk to, detail oriented, warm, and showed great concern about getting my problem solved as quickly as possible. She has great customer service skills, and has me looking forward to my next visit. More

Thank you Lonnie Lonnie did a great job of working out the details with FordPass recently. She keeps the Customer informed about when the service will be completed an Lonnie did a great job of working out the details with FordPass recently. She keeps the Customer informed about when the service will be completed and explains everything very well. She has such a great attitude about her job and has a wonderful personality. Thanks Lonnie. More

Doug was very honest and straightforward throughout the entire process of repairing my F150. He was willing to (in my opinion) go above and beyond in helping me navigate a tricky situation. entire process of repairing my F150. He was willing to (in my opinion) go above and beyond in helping me navigate a tricky situation. More

A great job by Lonnie Pope yesterday keeping me up to date on the service work being performed at Sunset Ford. She was able to answer all of my service questions and explained the cost in detail. Thank date on the service work being performed at Sunset Ford. She was able to answer all of my service questions and explained the cost in detail. Thank you so much. I am going to look for her next time I pull into the service bay. She will be easily recognized by her smile and great attitude. More

Air Base Recall I got a letter from Ford for a recall on my 2008 Ford Ranger Pickup! I scheduled the service through this dealership! BIG MISTAKE! When I brought my t I got a letter from Ford for a recall on my 2008 Ford Ranger Pickup! I scheduled the service through this dealership! BIG MISTAKE! When I brought my truck in it was running fine. The airbag was changed and when I picked it up, I could barely make it home with my truck. It kept dying at stop signs, stop lights. It cut out and had no power. I called the dealership and explained what had happened. Of course they immediately took a defense and said they didn’t do anything to my truck other than changed the airbag. I was told I could bring it back on Saturday and they could get it looked at on Monday! I to,d them that wasn’t acceptable that I had planned on going on a camping trip over the weekend. Sunset Ford never offered my a loaner vehicle or anything! In the recall letter from Ford it even states a loaner car is available. Mentioning that too was to no avail. It took my neighbor whos a mechanic to tell me that they had to disconnect the battery ( for safety issues) before putting in the airbag. But what they failed to do was to reset the computer afterwards! Luckily my neighbor has a machine he hooked up to my truck, and recorded the codes it said and reset the computer accordingly! I then test drove my truck and it runs fine now. NO THANKS TO THIS USELESS DEALERSHIP! Who don’t want to take blame for nothing! If you get a recall notice in the mail a headache saver would be NOT to take your vehicle to Sunset Ford! Find a different Ford Dealer! I will never return nor buy Any Ford or from this dealership, or any other vehicle for that matter from them! Very disappointing! Praise to my Neighbor!! More