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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews
Call Service Center (314) 843-4431

1,759 Reviews of Sunset Ford - Service Center

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July 15, 2023

Service writer Bret was very thorough and a good communicator. Car was fixed right and runs perfectly. When the car was dropped off the service, writer walked around the car to look for any existing More

by valenb26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

Jul 19, 2023 -

valenb26 responded

As a follow up, I did speak to Justin at the dealership. He explained start up troubles with a recently upgraded phone system. My Voicemail apparently did not transfer properly. At any rate, they immediately set up a time for me to come back and have a paint-less dent removal company fix the small dent on the hood. I really appreciate their attention to this and willingness to make it right. That is the mark of a quality dealership. When something goes wrong, nothing is ever 100%, the key is to make it right, and Sunset Ford did that for me. thanks to Brett Dan and to Justin for this.

July 14, 2023

The service was completed promptly. The workers were very friendly and helpful, answered all my questions. More

by GRIFFIN4818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Sunset Ford responded

We appreciate you taking the time to share your experience with us! Our team enjoyed having you here, and we hope to see you again!

July 13, 2023

Very good experience they helped me get my car fully inspected since the warranty is up More

by KWINGS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Sunset Ford responded

Thank you for the review. We're glad we were able to fully inspect your vehicle.

July 13, 2023

A brief wait to check in and work done in a timely manner. Kept me informed. More

by chasmel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Sunset Ford responded

Thank you for the 5-star review. We're happy we were able to complete your service in a timely manner. See you next time.

July 13, 2023

Friendly, professional quick service. Advisor recommended services from previous visit, which is why I came back More

by IMAHYPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
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Jul 14, 2023 -

Sunset Ford responded

Thank you for the review. We're happy to hear you we received friendly, professional, quick service. See you next time!

July 12, 2023

Very kind. Five start experience. Always making sure that the service you experience is great. More

by rileyrolenchamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
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Jul 13, 2023 -

Sunset Ford responded

Thank you for the review and feedback. Our goal is to provide 5-star service to everyone and we're happy to hear you had a great experience.

July 11, 2023

The whole experience was quick and the service personnel was personable and accommodating. Thank you More

by Colnken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Sunset Ford responded

Thank you for taking the time to share this with us! We appreciate your business, and our team hopes to see you again!

July 11, 2023

Danielle was fantastic ordered part needed scheduled appointment to my schedule and completed job with all problems resolved. Danielle is a keeper More

by Rzang9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
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Jul 11, 2023 -

Rzang9 responded

I purchased a new Ford to me privately and need an electronic issue taken care went to Sunset and was very impressed with the customer service. Was told exactly what part was needed to fix problem and got it taken care of quickly.

Jul 12, 2023 -

Sunset Ford responded

We appreciate the great review and your business. Our team is always here to help!

July 11, 2023

Exceptional Very informative, accommodating and friendly. They gave me a free car wash Thank you More

by DLARUSSO
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
Report | Print
Jul 12, 2023 -

Sunset Ford responded

Thank you for choosing Sunset Ford! Our team hopes to see you again!

July 10, 2023

This dealership was very helpful to me. Jon Fletcher thank you for keeping me apprised during my visit on the maintenance being performed on my F150. I will definitely be coming back soon More

by RAYCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
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Jul 11, 2023 -

Sunset Ford responded

Thank you for the 5-star review and the positive feedback for Jon. We're happy to hear he kept you informed of your service. See you next time!

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