Sunset Ford - Service Center

The dealership had the car for four days and fix the motor mount on it, but missed a broken plate.. the car ended up making extremely bad noise after 200 miles, and I had to return it the following week motor mount on it, but missed a broken plate.. the car ended up making extremely bad noise after 200 miles, and I had to return it the following week for another three days to get repaired. I am disappointing by the communication I’m getting from Neil, which is me calling always calling him. Then he tells me to drop it off there but they won’t be able to get it for two or three days, but he wants me to rent a car from you also which increases our cost. Why not just have me bring it in on the third day. I was pretty upset the second time I had to leave my car and also mention this to the shuttle car driver, who said the manager would be calling me. Never received any calls. Neil did work to get me in on a timely manner and I do appreciate this but I just cringe every time I have to deal with Sunset Ford. It is a fleet vehicle.. my company has over 5000 cars across the US that are Ford More

It is always professional and friendly. Always on time and very efficient. Shop is clean Always on time and very efficient. Shop is clean More

Morgan was fantastic. The service was fantastic. Little concerned that we might have another issue but watching in monitoring it and they are totally open to be coming bac The service was fantastic. Little concerned that we might have another issue but watching in monitoring it and they are totally open to be coming back if there is a problem. More

I tried to call several times and never got through to an actual person. I finally had to use the text option on the website to get someone to call me. I then left a message with the person taking care of my actual person. I finally had to use the text option on the website to get someone to call me. I then left a message with the person taking care of my car and asked him to call me back to let me know he got the message and he never called back. More

Appointment proceeded as planned. The service writer was very thorough and friendly. The vehicle was serviced and returned on time. The service writer was very thorough and friendly. The vehicle was serviced and returned on time. More

They were great to fit me in when my truck was broke down. Got us right in, very much appreciated down. Got us right in, very much appreciated More

The oil change and checkup was easy to schedule and everyone was courteous, the car was clean everyone was courteous, the car was clean More

New engine replacement failed after two days. Vehicle is dead 160 miles away from dealership and now I have to tow it myself to a Ford dealership that is 50 miles away. The new dealership can' Vehicle is dead 160 miles away from dealership and now I have to tow it myself to a Ford dealership that is 50 miles away. The new dealership can't look at my vehicle until another two and half weeks. I spent $15,000 for a new engine on a vehicle I just paid off in January 2022. I feel like I'm not getting any help and I feel like my Service Advisor has her hands tide to be able to offer assistance. I'm sure this post will never bee seen on this website for the others to view. More

I love Sunset Ford because it is close to where I live and the Service folks, especially Mike are great! and the Service folks, especially Mike are great! More

Got me in and out within a reasonable amount of time. Kept me informed. Quick service Kept me informed. Quick service More