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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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April 17, 2023

In and out quickly. And they were courteous. They were very accommodating. Thanks for the service. More

by tmichael845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schmelzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Sunset Ford responded

We appreciate the outstanding review and your business! Our team is here for any future needs!

April 17, 2023

Bret was great. But it took forever to talk to anyone. I called one morning when they first open and waited 30 min just for someone to answer to direct my call. That More

by SPECIALK4900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

April 17, 2023

Good service, need more help, to hard to get appointment, need drop appointments back for oil change More

by dlkann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Sunset Ford responded

We appreciate your feedback and your business! Our team is here for any future needs, come back and see us!

April 16, 2023

They did not do the multi inspection. I know because there were things wrong they did not tell me about. More

by Steve.r.werner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

April 15, 2023

Took too long for repairs to be completed. I called several several times before I got hold of my Advisor. They told me left me message never got a message. I hate it being updated!!! More

by dwolf722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Boyd-Keys
Apr 17, 2023 -

Sunset Ford responded

We are sorry that you were dissatisfied with your experience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

April 14, 2023

We have had our car serviced here since we bought it. We like the service department. More

by SECHILDRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Sunset Ford responded

Thank you so much for the great review and your repeat business! We will see you next time!

April 14, 2023

They are very helpful they help point out the problems that need to be adjusted all the staff seems to be fully qualified More

by michaelremmert1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hamilton
Apr 17, 2023 -

Sunset Ford responded

We appreciate the great review and your business! Come on back and see us. Thank you for choosing Sunset Ford!

April 14, 2023

Sunset performed a safety recall quickly. Associates were courteous and friendly. When we are ready for a new vehicle, we will definitely choose Sunset Auto! More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Apr 17, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team always enjoys working with you, and we look forward to your next visit!

April 13, 2023

I was supposed to pick up spare key and have three cargo wall connectors installed. Only one connector was installed, the key was not ready, a piece of plastic interior trim was broken, no protective seat o More

by Maximus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales, finance, service.
Apr 13, 2023 -

Sunset Ford responded

We are very sorry for the circumstances and the issues that came about during your transaction and visit with us. Certainly that is not how we intended the visit to go. We would be happy to help you resolve any remaining concerns, please feel free to reach out to our team or me specifically. Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

April 13, 2023

Super fast and efficient. Great service. Highly recommend, wouldn’t go anywhere else. Definitely coming back! More

by amboitano1488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Sunset Ford responded

Thank you for the outstanding review and your recommendation. Our team truly enjoyed working with you, and we hope to see you again!

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