Sunset Ford - Service Center

Michael held my tickets open until all of my service work was completed. He kept me informed and up to date on the progress. His priority was not closing tickets. His priority was making sure the work got co was completed. He kept me informed and up to date on the progress. His priority was not closing tickets. His priority was making sure the work got completed. …first. The only thing they forgot to do was call me when the work was done. When I called for a status check, that’s when I learned my vehicle was ready. More

Negative reaction in the past but it was good this time, even though it was only for a recall. Only problem the appointment was for between 7-9am and they had it set for noon at the dealership :/ Unfortuna even though it was only for a recall. Only problem the appointment was for between 7-9am and they had it set for noon at the dealership :/ Unfortunately I cannot remember the person who drove me home he is a 5 star also. More

Sunset provided quick service that exceeded my expectations in a busy environment. Thank you very much! expectations in a busy environment. Thank you very much! More

Answered all my questions and made it easy to bring truck in at got it fixed quickly in at got it fixed quickly More

Outstanding job of explaining everything and the work on the vehicle was great too. This is the place that we will be bringing our car from now on. the vehicle was great too. This is the place that we will be bringing our car from now on. More

Clean Professional atmosphere Seemed well managed Night drop was convenient When finished I got a call about picking up my car, this didn't happen at other dealership managed Night drop was convenient When finished I got a call about picking up my car, this didn't happen at other dealership More

Their service scheduling process requires improvement. They requested my vehicle be dropped off prior to the receipt of the required parts (a recall), the vehicle was at dealership over 2 weeks. The servi They requested my vehicle be dropped off prior to the receipt of the required parts (a recall), the vehicle was at dealership over 2 weeks. The service advisor (Jamie) was professional and kept me updated on the status of the work More

Timely and very professional- I wasn’t inconvenienced due to being able to drop off my car at night and it was ready early the next day! to being able to drop off my car at night and it was ready early the next day! More

Always friendly service. Getting service in a timely manner is also great. Keep up the good work! Getting service in a timely manner is also great. Keep up the good work! More

Neal is FANTASTICAL! Very communicative and easy to work with. Very Very nice and friendly Very communicative and easy to work with. Very Very nice and friendly More