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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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January 24, 2023

I never received a call my vehicle was done. I had to call 3 times More

by KELSEY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany never took my call or returned my call
Jan 25, 2023 -

Sunset Ford responded

Thank you for taking the time to provide feedback on your experience. We apologize for any inconvenience, and we hope to have the chance to earn your business again in the future!

January 24, 2023

Everything went extremely well. Work was done completely and on time. I was really happy. More

by DQUILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Thank you for choosing Sunset Ford. We will see you next time!

January 22, 2023

Quality service from beginning to end. Very nice to have the shuttle service as well. More

by jjansson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Sunset Ford responded

Thank you for the great review! We will see you next time!

January 22, 2023

Scheduled appointment, it took a while to get. Got reminder call. Intake person was nice and courteous. Car recall done quickly and call promptly car was finished. No hassle picking up car. Simp More

by TNICO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Sunset Ford responded

Thank you so much for sharing your experience with us! We are so happy to hear that our team provided you with the 5-star service you deserved, and we appreciate your business. Come back and see us!

January 20, 2023

Adviser Jon Fletcher was amazing. Knowledgeable and personable. Technicians were obviously great too. Car is still running😊 More

by nursenan04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Jan 23, 2023 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! We truly enjoyed working with you, and our team is here for any future needs!

January 19, 2023

Fast, quick service! On time for repair, as promised. Will recommend to anyone needing work. More

by JCH2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Beaman
Jan 20, 2023 -

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team truly enjoyed working with you, and we are here for any future needs. We look forward to your next visit!

January 19, 2023

Service manager Brett Mathis was extremely helpful. He kept me informed on when my truck would be serviced and what was found that caused my non-start issues. I am very satisfied with my repairs and wi More

by gpahill57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we are very happy to hear that our team has taken great care of you. Thank you for choosing Sunset Ford. We're here for any future needs!

January 19, 2023

The cost of parts and service was high. The work was completed in a timely manner More

by JORDNTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Sunset Ford responded

We appreciate the feedback on your experience with us, and our team is here for any future needs! Thank you for your business!

January 18, 2023

We had a problem with our new Ford Edge and finally got it in for service. They fixed what was wrong and got back to us very quickly. We are happy now but it sure did take a long time to get it in to be More

by TOMLUTTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! Our team strives to provide each customer with the 5-star service they deserve, and we're happy to hear that they got you back on the road. We appreciated the chance to work with you. We're here for any future needs, and we hope to work with you again!

January 16, 2023

Nice job. Car was running fine after. No cost since it was a defect...also liked long term rental they covered. More

by CARRIECAMERER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Cronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Davinroy, Antonio Bernal, Leo Bernal, Sarah Dallas, Scott Benson, Kathy Beaman
Jan 17, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team was happy to help, and we are here for any future needs!

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