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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

Sort by
December 24, 2022

Polite, efficient, and surprisingly quick service at a fair price. What more can you ask? More

by tunemxr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Krafft
Report | Print
Dec 27, 2022 -

Sunset Ford responded

Thank you so much for the great review! We hope to have the opportunity to work with you again!

December 23, 2022

Fast service. Employees very nice and very accommodating! Love they have a shuttle that picks up if needed. More

by la5oh106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Davinroy
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Dec 27, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we are here for any future needs. We will see you next time!

December 23, 2022

So great and really exceeded my expectations. Check in was quick and loved the fact that I was able to text with the dealer More

by urhee26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Dec 27, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share your experience with us! We appreciate your business, and our team is here for future needs. We hope to see you again!

December 21, 2022

Friendly. Need appointment for service. Just oil change so fair price for that. Will call for future car care. More

by betsmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Krafft
Report | Print
Dec 22, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our service team is always here to help, and we will see you next time!

December 20, 2022

I went for recall service. It was easy and service done within an hour. Waiting room was clean and comfortable. More

by AJGAM2225
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I Don't remember
Report | Print
Dec 21, 2022 -

Sunset Ford responded

Thank you so much for the 5-stars and the great review! Our team is here for any future needs; see you next time!

December 19, 2022

They were very professional and courteous. The service department was nicer and easier to navigate than any other I'd ever been to. More

by Jpwrglr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Dec 20, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed having you here, and we hope to have the chance to work with you again!

December 19, 2022

The reason I brought the truck in was not addressed, and my vehicle was sent back to me without the repair being completed. Very unhappy. More

by BRANDONRCASSIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Sunset Ford responded

We are sorry that you were dissatisfied with your experience. If you would like to discuss this further, please contact me at your earliest convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

December 18, 2022

Good service usually and try to get the vehicle back as soon as possible. Always very helpful. More

by UTKARSH_VK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Davinroy, Jon Fletcher, Alex Hisle
Report | Print
Dec 19, 2022 -

Sunset Ford responded

Thank you for sharing your experience with us! Our team is here for any future needs. See you next time!

December 18, 2022

Amazing customer service! Got a flat on my way in to my appointment and they were able to get me a new tire and everything finished in one day and also had a shuttle service f More

by Megan Houlihan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Dec 19, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team enjoyed having you here, and we wish you all the best. See you next time!

December 18, 2022

Customer service is A+++…. . have always had a good experience at Sunset Ford on Gravois Rd. More

by MKIEHLSTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Sunset Ford responded

Thank you so much! We always enjoy having you here and will see you next time!

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