Sunset Ford - Service Center

Well it wasn’t the greatest. My oil light came on and keeps going off 2 weeks after I got my oil change done. My oil light came on and keeps going off 2 weeks after I got my oil change done. More

All I needed was an emissions inspection. I didn’t have an appointment, but Jordan worked me in, and got the inspection done in a timely manner. I didn’t have an appointment, but Jordan worked me in, and got the inspection done in a timely manner. More

I asked at arrival at 7:30am if the service dept had time for an oil change and was told if I left it there they could finish in a few hours or so, 8 hours later I showed up for an update after not hearing b for an oil change and was told if I left it there they could finish in a few hours or so, 8 hours later I showed up for an update after not hearing back and was told they never got to it and would be another hour, two hours more go by. I didn’t leave there till 15 minutes before the closing time. More

Service work finished when promised. Friendly and courteous personnel. Very clean service & waiting area. Would recommend. Friendly and courteous personnel. Very clean service & waiting area. Would recommend. More

Took a few different calls to finally get a service appointment scheduled. Overall good experience. Not sure if they were supposed to top of DEF with diesel oil change service, but they did not and I w appointment scheduled. Overall good experience. Not sure if they were supposed to top of DEF with diesel oil change service, but they did not and I would have expected that it should have been filled. Their mechanic indicated that it was, however it wasn’t. More

My experience at sunset ford has always been positive Bret Mathis is friendless and knowledgeable about my needs. Bret Mathis is friendless and knowledgeable about my needs. More

I always receive exceptional service when my vehicles are brought in for service. They take care o f my vehicle needs in a timely manner brought in for service. They take care o f my vehicle needs in a timely manner More

Repair took almost 3 months. Upon return ALL 4 tires lugs were a full 2 turns loose- and ONE lug was completely off. A safety issue that could have resulted in a fatal accident. Upon return ALL 4 tires lugs were a full 2 turns loose- and ONE lug was completely off. A safety issue that could have resulted in a fatal accident. We will NEVER use sunset or buy a vehicle from sunset, and will tell everyone we know or our poor experience. Justin (owner) didn’t bother communicating with us even after our request. The lack of concern by leadership was extremely disappointing. More

Pleasant and efficient sales staff. Service department also is quick and easy to deal with. Service department also is quick and easy to deal with. More

They listen to what was wrong. Climate no heat. Moved me in. Other guy January Climate no heat. Moved me in. Other guy January More