Sunset Ford - Service Center

Absolute worst customer service experience I’ve ever had. Makes me seriously consider selling my new F-150 for a Chevrolet. Makes me seriously consider selling my new F-150 for a Chevrolet. More

I appreciate them having a shuttle. They got me In pretty fast. Everyone was nice They got me In pretty fast. Everyone was nice More

Went in to have the special oil chance & tire rotation. Dropped it off after 2:00 on Friday & they said it should be done by 6:00. They called at 5:40 & we could not get there before it closed. So we said Dropped it off after 2:00 on Friday & they said it should be done by 6:00. They called at 5:40 & we could not get there before it closed. So we said we did not it for the weekend. Got there by 7:00 am I noticed that the tires were not rotated. I had marked the tires with a blue marker & those tires were still on the front. So I had to wait another hour. Not good!! More

My check engine light came on about 3 months ago. Sunset Ford was unable to get me in for at least 3-4 weeks, so I took it to another repair shop where they told me my coolant was leaking all over my Sunset Ford was unable to get me in for at least 3-4 weeks, so I took it to another repair shop where they told me my coolant was leaking all over my engine due to a manufacture problem, my car was undrivable, and that I would need a new engine. I called sunset ford and talked to several people who told me that my car could be evaluated in 3-4 weeks. I explained that I had no transportation to my job since my car was undriveable and they told me that my only option was to go and pay to rent a car in the meantime. I finally got ahold of a service worker who was willing to listen to my dilemma and helped me to get my car in and get a Sunset Ford rental car. The rental car coordinator was extremely kind and helpful. I was then set up with a new service coordinator (Jordan), because my primary service coordinator no longer worked at Sunset Ford. My car was in the service department for 3 weeks and I received no update during that time. It was not a huge deal at the time because I had a rental car, however it was frustrating as I had called Jordan 3 or 4 times and left messages with no answer. I then got a call on a Friday morning from Jordan telling me my car was finished and I had to come and get my car/return my rental that day. I had to quickly rearrange plans and leave work early to get my car that day. On my way home about 2 miles out of Sunset Ford, all of my engine lights came on and my car died in the middle of highway 55. I immediately called sunset ford and they told me to tow my car back to Sunset Ford through my insurance and come back within the hour to pick up the rental car again. I was ensured that any towing fees I may receive would obviously be covered by Sunset Ford, as the malfunction was clearly an issue with the repair that had just been performed. The workers who helped me get the rental car again were very kind and I drove the rental car the remainder of the weekend. On Monday, I got another call from Jordan saying my car was repaired again and ready to pick up. When I returned to pick up my car again, Jordan failed to tell me any details about my car repair until I asked what had been found. Jordan then proceed to tell me “An ignition coil had just randomly gone out on your way home”. I kindly asked if the issue had been related to the repair, and he told me no and that it was all “completely random” and that “he had no idea what happened because the service department drove my car for miles and miles”. I made it very clear that I would not be upset and that mistakes happen, but Jordan still chose to lie to me about the repair. It is very obvious that my engine had been reconnected inappropriately, or I would have made it more than 2 miles off of the Sunset Ford lot prior to my car shutting down. I feel very offended that I was lied to repeatedly by Jordan about my cars repair. I never showed any anger or disappointment in Sunset Ford due to the faulty repair. I understand that mistakes happen. I however am incredibly disappointed that I was disrespected and blatantly lied to. Honestly is always the best policy even when it feels hard to be honest. People will be much more understanding when people are honest and kind rather than disrespected and lied to. More

Everything was done for less than estimated cost and time. Mike Ahlf is an excellent service advisor and is very professional. time. Mike Ahlf is an excellent service advisor and is very professional. More

Always easy to work with when scheduling. Always courteous and helpful. I trust Sunset with all of my cars. Always courteous and helpful. I trust Sunset with all of my cars. More

Austen Kuban was amazing. He got the work done quickly and efficiently. Will definitely come back to see him. He got the work done quickly and efficiently. Will definitely come back to see him. More

Very bad, do not communicate at all. Told me my car would be done in a couple hours and it took 2 days. Told me my car would be done in a couple hours and it took 2 days. More

Excellent service as usual. It took a little over an hour to service my vehicle. Thanks for the free car wash. It took a little over an hour to service my vehicle. Thanks for the free car wash. More

As usual they got my truck in and out for routine service even on a short holiday work week! even on a short holiday work week! More