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Sunset Ford - Service Center

St. Louis, MO

4.5
1,754 Reviews
Call Service Center (314) 843-4431

1,754 Reviews of Sunset Ford - Service Center

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November 25, 2022

As usual they got my truck in and out for routine service even on a short holiday work week! More

by Stevereando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Krafft, Mike Ahlf
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Nov 28, 2022 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! Our team hopes to work with you again.

November 25, 2022

called for appointment, they were able to get me in on short notice. Great to work with More

by jolliges91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
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Nov 28, 2022 -

Sunset Ford responded

Thank you so much for your business. See you next time!

November 25, 2022

Mike Sensmeyer is the best service advisor. He is polite, professional, prompt, explains exactly what is needed & what will be done. Mike treats you like family. He cares about your vehicle lik More

by SoCo Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Sunset Ford responded

Thank you so much for sharing this! We are lucky to have Mike, and it's great to hear he took care of you. We wish you all the best and hope to see you again!

November 24, 2022

Jordon was very polite and friendly. Very clean facility. Prompt getting the car done as soon as possible More

by Mpoochie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly enjoyed working with you, and we will see you next time!

November 23, 2022

Customer service is lacking. I had to call about my truck and was told “they haven’t gotten to it yet…wait, yeah, I knew there was something I forgot to do today. It’s ready”. Ve More

by JENNIANDRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hisle
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November 20, 2022

Everything was fine with the service the only problem I noted as appears to be understaffed and answering the phone had a 10 minute wait also you should be open on Saturday so people can at least pick up t More

by INSOLENT_JESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Sunset Ford responded

We appreciate you taking the time to share feedback on your experience. We wish you all the best and hope to work with you again!

November 19, 2022

The staff in service department are always so friendly and helpful. It’s very easy to schedule service. More

by lon651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! It was a pleasure working with you, and our team looks forward to your next visit with us!

November 14, 2022

Service department is terrible. Recall repairs are being scheduled in June 2023. Diagnostic appointment for an engine recall that is covered by warranty can't be scheduled for 15 we More

by Ssmj3278
Service Time
Recommend Dealer
No
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Nov 14, 2022 -

Sunset Ford responded

First off, thank you for your loyalty and multiple purchases! As we understand the frustrations with scheduling, we apologize about the extreme delays, but do know we are booking as many customers as we can with the staff we have. There is no reason we would be throttling back on how many customers we accept in for service. The fact we are booked out so far hopefully speaks volumes of our processes and our people we employ. We simply need more people to help more customers like yourself. Multiple hiring ads are posted online and we would appreciate any referrals you, friends, or family can send our way. Please accept our sincerest apologies as we aim to deliver on a faster service experience. If you would have any other details or suggestions, please feel free to contact me. Thank you, Justin Heutel, 314-467-1120 or jtheutel@sunsetford.com

November 14, 2022

Service was outstanding as always at Sunset. Service advisor Brett was great to work with. Thanks. More

by cartkev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2022

The service was very good. The response time to get back my vehicle was great. I love that you offer the Chafer service. More

by NMILWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ahlf
Report | Print
Nov 14, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team is here for any future needs, and we hope to see you again!

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