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1,753 Reviews of Sunset Ford - Service Center
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Verified Customer
November 25, 2022
Mike Sensmeyer is the best service advisor. He is polite, professional, prompt, explains exactly what is needed & what will be done. Mike treats you like family. He cares about your vehicle lik He is polite, professional, prompt, explains exactly what is needed & what will be done. Mike treats you like family. He cares about your vehicle like its his own. Thank you Mike! More
by SoCo Ford
Employees Worked With
November 24, 2022
Jordon was very polite and friendly. Very clean facility. Prompt getting the car done as soon as possible Very clean facility. Prompt getting the car done as soon as possible More
by Mpoochie
Employees Worked With
November 23, 2022
Customer service is lacking. I had to call about my truck and was told “they haven’t gotten to it yet…wait, yeah, I knew there was something I forgot to do today. It’s ready”. Ve I had to call about my truck and was told “they haven’t gotten to it yet…wait, yeah, I knew there was something I forgot to do today. It’s ready”. Very frustrating! More
by JENNIANDRON
Employees Worked With
Alex Hisle
November 20, 2022
Everything was fine with the service the only problem I noted as appears to be understaffed and answering the phone had a 10 minute wait also you should be open on Saturday so people can at least pick up t noted as appears to be understaffed and answering the phone had a 10 minute wait also you should be open on Saturday so people can at least pick up the vehicles thanks More
by INSOLENT_JESTER
Employees Worked With
November 19, 2022
The staff in service department are always so friendly and helpful. It’s very easy to schedule service. and helpful. It’s very easy to schedule service. More
by lon651
Employees Worked With
November 14, 2022
Service department is terrible. Recall repairs are being scheduled in June 2023. Diagnostic appointment for an engine recall that is covered by warranty can't be scheduled for 15 we Recall repairs are being scheduled in June 2023. Diagnostic appointment for an engine recall that is covered by warranty can't be scheduled for 15 weeks. I have bought 3 vehicles from this dealership- never again. Terrible service department. I didn't work with Kathy in administration but I had to put something or my review won't post. More
by Ssmj3278
November 14, 2022
Service was outstanding as always at Sunset. Service advisor Brett was great to work with. Thanks. Service advisor Brett was great to work with. Thanks. More
by cartkev
Employees Worked With
November 13, 2022
Dealer took new car with less than 500 miles for warranty work. Did not Recieve from this dealer. Service was completed quickly with no compliant from staff. Very very courteous. Excellent job! work. Did not Recieve from this dealer. Service was completed quickly with no compliant from staff. Very very courteous. Excellent job! More
by MKKLOOS1
Employees Worked With
