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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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September 13, 2022

Mike in service department was very nice and helpful. Someone forgot to rehook something and they fix it More

by schenewerkv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Alfa
Sep 14, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review and for choosing Sunset Ford! It was wonderful working with you, and we hope to see you again!

Sep 30, 2022 -

schenewerkv responded

Mike Ahlf and Justin Lombard were nice, friendly and very helpful

September 12, 2022

They found the problem and fixed the problem. They noticed what was the heart of the problem. More

by MAY.BRYAN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Sunset Ford responded

Thank you for the outstanding review! Our team wishes you all the best, and we hope to have the chance to see you again!

September 12, 2022

Starting at the purchase of the vehicle we felt pushed in a direction to add 5000 extra dollars to the purchase and feel the same way in the service department. Just kind of pushy and we let it happen. Wel More

by LULU8039
Recommend Dealer
No
Employees Worked With
Not going to say
September 11, 2022

Quick service. Polite and friendly. Answered all my questions. Loved the new car wash! Only problem….the coffee machine in the waiting room was out of order! More

by Wanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team appreciates your business, and we hope to have the chance to work with you again!

September 05, 2022

Worked me in During a tough environment. Very much appreciative. Work was done properly And efficiently More

by M-STROBLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Sunset Ford responded

Thank you for the 5-star review! We're happy we were able to help. See you next time.

September 05, 2022

Brett is one of the best service managers that you have. He is the one that makes me want to come again and again for service when it's necessary More

by BETTYMYERS300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Sunset Ford responded

Thank you for the 5-star review and we're happy to hear Brett takes great care of you. See you next time.

September 03, 2022

Always receive great service from a extremely professional & polite group of men. They keep my wait time to a minimum and always do an excellent job. More

by powers.michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who took my keys and pulled up my appointment., Gary McWilliams
September 02, 2022

It’s ok,fast and efficient! Every thing was explained before they worked on my car More

by MaryBean922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Sunset Ford responded

Thank you for the review. We look forward to working with you again in the future.

September 02, 2022

The Service Guy Jon took good care of me. Overall the brake services took way less time than I thought it would. The shuttle guy was awesome. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Sep 06, 2022 -

Sunset Ford responded

Thank you for the review! We're happy to hear we were able to take care of you in less time than what you thought. We do have a pretty great shuttle guy. :)

September 01, 2022

Great location good technitions I had a very good service writer who provided great follow up More

by JWSCH52000
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Sunset Ford responded

Thank you for the review! We're glad we were able to help take care of your vehicle. We hope to see you again in the future.

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