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This rating includes all service center reviews, with more weight given to recent reviews.
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1,756 Reviews of Sunset Ford - Service Center
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September 14, 2022
Conan did an outstanding job getting my vehicle serviced. And what a great job by the parts dept. in locating and acquiring the part needed to fix my vehicle. Great Job!!!! And what a great job by the parts dept. in locating and acquiring the part needed to fix my vehicle. Great Job!!!! More
by bradley_52370
Verified Customer
September 14, 2022
My recall wasn’t done because short staff and would take 2 hours, I rescheduled. But they told me that they could complete the full service oil change, tire rotation, vac etc. 1.5 HOURS LATER. I asked when 2 hours, I rescheduled. But they told me that they could complete the full service oil change, tire rotation, vac etc. 1.5 HOURS LATER. I asked when my car would be done and if the decided to complete the recall, nope. It took nearly 2 hours for a oil change, were the tires rotated(?) and no vacuuming I have a picture. So no not good, 2 hours! They could have told me at 3:45 that with the staff shortage my oil change would be nearly 2 hours to complete. More
by TERESA.HOLLAND
Employees Worked With
Front guy I have his name on the service order at home
September 13, 2022
Mike in service department was very nice and helpful. Someone forgot to rehook something and they fix it Someone forgot to rehook something and they fix it More
by schenewerkv
September 13, 2022
Sunset Ford Salesperson Tony Pizzella, Service Department and car rental have all been great to work with. All of them kept me informed throughout the entire process. and car rental have all been great to work with. All of them kept me informed throughout the entire process. More
by Joe
September 12, 2022
They found the problem and fixed the problem. They noticed what was the heart of the problem. They noticed what was the heart of the problem. More
by MAY.BRYAN11
Employees Worked With
September 12, 2022
Starting at the purchase of the vehicle we felt pushed in a direction to add 5000 extra dollars to the purchase and feel the same way in the service department. Just kind of pushy and we let it happen. Wel a direction to add 5000 extra dollars to the purchase and feel the same way in the service department. Just kind of pushy and we let it happen. Well you asked! More
by LULU8039
Employees Worked With
Not going to say
September 11, 2022
Quick service. Polite and friendly. Answered all my questions. Loved the new car wash! Only problem….the coffee machine in the waiting room was out of order! Polite and friendly. Answered all my questions. Loved the new car wash! Only problem….the coffee machine in the waiting room was out of order! More
by Wanda
Employees Worked With
September 05, 2022
Worked me in During a tough environment. Very much appreciative. Work was done properly And efficiently Very much appreciative. Work was done properly And efficiently More
by M-STROBLE
Employees Worked With
September 05, 2022
Brett is one of the best service managers that you have. He is the one that makes me want to come again and again for service when it's necessary He is the one that makes me want to come again and again for service when it's necessary More
by BETTYMYERS300
Employees Worked With
September 03, 2022
Always receive great service from a extremely professional & polite group of men. They keep my wait time to a minimum and always do an excellent job. professional & polite group of men. They keep my wait time to a minimum and always do an excellent job. More
by powers.michele
Employees Worked With
Other Employees :
Not sure who took my keys and pulled up my appointment., Gary McWilliams
