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Sunset Ford - Service Center

St. Louis, MO

4.5
1,754 Reviews
Call Service Center (314) 843-4431

1,754 Reviews of Sunset Ford - Service Center

Sort by
January 17, 2024

Leah and Sinset Ford Service are both fantastic. They take care of you and your car service needs. We highly recommend them both. More

by grumpyak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much for the great review and recommendation! Our team enjoyed working with you, and we hope to see you again!

January 17, 2024

I was completely satisfied with all services at sunset ford and will continue to use them for service More

by jondeldeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Memphis Brewington
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Jan 18, 2024 -

Sunset Ford responded

We appreciate the great review and your business! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

January 17, 2024

Service dept seems to be fairly organized with good customer service. Only complaint is being on a waiting list to get moonroof repaired with no call back for 6 months. Sales side far less organized More

by JMCLARK102000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Pete Heutel, 314-467-1102

January 17, 2024

Brett Mathis in the service department is the best, most friendly person in my experience in your service department! More

by Kingfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford responded

We appreciate the outstanding review! Our team is here for any future needs and we hope to work with you again!

January 17, 2024

Great place to do business with. I bought my car from another dealer since in 2020 no one had cars. But, I come to Sunset for all service. More

by DWEHLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rental person.
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Jan 18, 2024 -

Sunset Ford responded

Thank you for the great review and your business. We always enjoy working with you and will see you next time!

January 17, 2024

Morgan is a great service advisor, she was so busy when I brought my car in but she still greeted me with a smile and made sure to get me on my way quickly More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys, Memphis Brewington
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Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Brenda! We enjoyed working with you, and our team is here for any future needs.

January 17, 2024

Jordan was awesome and made us aware of all additional services offered. Thank you for your outstanding customer service More

by CHEEZHEAD2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford responded

We appreciate your business and kind words. Our team is here for any future needs, and we hope to work with you again!

January 17, 2024

Friendly and know their stuff Prices are a bit on the high side. Booking lead time OK. More

by Tgbree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford responded

Thank you for the review and feedback! Our team hopes to work with you again!

January 17, 2024

Sunset has serviced my Escape since I bought it. They let me know if something needs taken care of. I appreciate that. More

by LAV6521
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
Report | Print
Jan 18, 2024 -

Sunset Ford responded

Thank you so much for sharing! Working with you is always a pleasure; we will see you next time!

January 17, 2024

Morgan responds and follows up. Does what she says she’s gonna do. Service Dept did a nice job on my truck. Had a minor issue with the work and I brought it back and they took care More

by Doug.Thurman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Andracsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
Report | Print
Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Doug! We truly enjoyed the opportunity to work with you, and our team is here for any future needs. Come back and see us!

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