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This rating includes all service center reviews, with more weight given to recent reviews.
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1,753 Reviews of Sunset Ford - Service Center
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January 17, 2024
I was completely satisfied with all services at sunset ford and will continue to use them for service ford and will continue to use them for service More
by jondeldeb
Verified Customer
January 17, 2024
Service dept seems to be fairly organized with good customer service. Only complaint is being on a waiting list to get moonroof repaired with no call back for 6 months. Sales side far less organized customer service. Only complaint is being on a waiting list to get moonroof repaired with no call back for 6 months. Sales side far less organized and lacks in customer service. More
by JMCLARK102000
January 17, 2024
Brett Mathis in the service department is the best, most friendly person in my experience in your service department! friendly person in my experience in your service department! More
by Kingfish
Employees Worked With
January 17, 2024
Great place to do business with. I bought my car from another dealer since in 2020 no one had cars. But, I come to Sunset for all service. I bought my car from another dealer since in 2020 no one had cars. But, I come to Sunset for all service. More
by DWEHLERS
January 17, 2024
Morgan is a great service advisor, she was so busy when I brought my car in but she still greeted me with a smile and made sure to get me on my way quickly brought my car in but she still greeted me with a smile and made sure to get me on my way quickly More
by Brenda
January 17, 2024
Jordan was awesome and made us aware of all additional services offered. Thank you for your outstanding customer service services offered. Thank you for your outstanding customer service More
by CHEEZHEAD2673
Employees Worked With
January 17, 2024
Friendly and know their stuff Prices are a bit on the high side. Booking lead time OK. high side. Booking lead time OK. More
by Tgbree
January 17, 2024
Sunset has serviced my Escape since I bought it. They let me know if something needs taken care of. I appreciate that. They let me know if something needs taken care of. I appreciate that. More
by LAV6521
January 17, 2024
Morgan responds and follows up. Does what she says she’s gonna do. Service Dept did a nice job on my truck. Had a minor issue with the work and I brought it back and they took care Does what she says she’s gonna do. Service Dept did a nice job on my truck. Had a minor issue with the work and I brought it back and they took care of it just fine. More
by Doug.Thurman
January 12, 2024
The service dept is very poor, just asking for air in my tires seems to be a chore tires seems to be a chore More
by UNITEDMO
Employees Worked With
