Sunset Ford - Service Center

We were seen at a reasonable time and the price was less than we anticipated than we anticipated More

Faith was awesome! She communicated updates throughout the process, she was not the assigned service writer but still made sure I was aware of what was going on during She communicated updates throughout the process, she was not the assigned service writer but still made sure I was aware of what was going on during my repairs and was very friendly! More

Everything went well, the job was done timely, everyone was very friendly, job looks good. was very friendly, job looks good. More

John is very professional and personable. I have been having my 2012 Ford 150 service by your mechanics exclusively since I bought it. I have been having my 2012 Ford 150 service by your mechanics exclusively since I bought it. More

Pleasant employees promised car would be finished today and it was plus shuttle service a big plus,you've earned my business also service writer was top notch and it was plus shuttle service a big plus,you've earned my business also service writer was top notch More

Great customer service. They explained everything they were going to do. Will definitely return to this dealership in the future. Brett Mathis is an asset to the service They explained everything they were going to do. Will definitely return to this dealership in the future. Brett Mathis is an asset to the service department. More

Brought my car in on a Tuesday evening 5/3 for scheduled work on Wednesday. Did not hear from anyone. I called Friday to see what was going on and had to leave a voicemail. No one called back. Monday I call work on Wednesday. Did not hear from anyone. I called Friday to see what was going on and had to leave a voicemail. No one called back. Monday I called again and had to leave 3 separate messages to different people. Late afternoon someone called me back after I called again. I was told they couldn’t find the problem and the guy that was working on my car had been off Friday and Monday. They would get back with me on Tuesday. I called again on Tuesday At that point I was so frustrated that no one had contacted me I just wanted my car back. My car was parked in the last row of the parking lot The man at the desk did get in the car with me and we were able to connect my Bluetooth to my phone etc. he did check to see if I needed an update which I had said in the beginning when I dropped it off the screen comes up asking if I wanted to update. I had tried many times at home but it wouldn’t complete the update. He checked and it hadn’t been updated since March 2020 but said they did not want to update because it may cause more problems. I paid the $165 and was told I have 30 days to come back in without waiting if it happened again. I think I’m mostly upset no one called me and I had to leave 4 messages and nothing was done to my car. More

Great customer service. Very helpful Parts, service and sales departments always willing to take the best care possible. Thank you for all the hard work and making sure we Very helpful Parts, service and sales departments always willing to take the best care possible. Thank you for all the hard work and making sure we are safe and happy with our vehicles. More

Service was great, got me right in at the most I waited maybe one hour , I definitely will be back, the under writer was so right on point maybe one hour , I definitely will be back, the under writer was so right on point More