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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews
Call Service Center (314) 843-4431

1,756 Reviews of Sunset Ford - Service Center

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January 28, 2022

Sunset Ford takes too long to complete a service request. I was without my car for almost 3 weeks, More

by catherin_hughes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2022 -

Sunset Ford responded

Catherin, I am sorry. We have been inundated with the shortage of new vehicles, therefore customers are repairing the vehicles they own which is easily tripling the wait time / service repair time, and it happened in a matter of a few months, so we are doing the best we can. We admit the time it takes should not be this long, but unfortunately with the significant amount of customers requesting service, we are simply trying to address each customer in the order in which they have been received. I am happy to discuss if you would like. Thank you, Justin Heutel, Fixed Operations Manager at 314-467-1120 or jtheutel@sunsetford.com

January 28, 2022

Service was outstanding. They responded to a text request quickly, then got my vehicle in and out without any issues. More

by chris.orban9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was a pleasure working with you. We will see you next time!

January 28, 2022

I like Mike, he is so nice, always smiling! He listened to me patiently, explaining everything, and, after I left my car at the shop, he called me periodically letting me know the progress of the service. More

by Beautiful sunset
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Sunset Ford responded

Thank you so much for the great review! We are lucky to have team members like Mike, and it is great to hear that he took great care of you. Come back and see us!

January 27, 2022

Bob is a great service representative. He explained the procedure clearly. Called me with updates. I would recommend Sunset Ford to anyone! More

by Skess5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer, Bob Edwards Jr.
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January 27, 2022

Was a little disappointed that I had to return 2 additional trip, still has leaks More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
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Jan 28, 2022 -

Sunset Ford responded

We appreciate the feedback on your visit. Our team hopes to have the chance to earn your business again!

January 25, 2022

Brett was courteous efficient and professional with his explanations. Work done is satisfactory.i would bring vehicle back. More

by INFOMAXS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Sunset Ford responded

Thank you for the review and your business! Our team is here for any future needs!

January 24, 2022

Wait was 5 hours I felt scammed recommend services not needed. Will not be back. More

by emuller1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Edwards Jr.
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Jan 27, 2022 -

Sunset Ford responded

We appreciate you sharing feedback on your visit. Here at Sunset Ford, we strive to provide the best possible service, and when our team makes recommendations, it is based on factory timelines, climate conditions, and an inspection done at the time of service. We are very sorry to hear that you were less than satisfied with your visit. If you would like to discuss your situation, please feel free to contact me at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

January 22, 2022

I got there early at 6:45, just for an oil change. They didn't finish it until 5:45. I had been told they had express service over the phone. Never again! More

by thole56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards Jr.
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Jan 27, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. We are diligently trying to hire additional help to meet demands, but have not succeeded and apologize for the excessive wait times. Our staff is working as quickly and safely as possible to repair and maintain vehicles. We apologize for the delay and any inconvenience. Please reach out if you would like to discuss this further. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

January 22, 2022

I’m upset with your advisors. They don’t call me when my vehicle is done or when I leave a message for them asking that they call me. More

by Steve.stark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Sunset Ford responded

We are very sorry to hear about this Steve. We take client communication seriously and always encourage our team to keep our customers updated from start to finish, prior to our customers contacting us. We do have text messaging capabilities and hope we would have offered that to you as a communication option. If you would like to discuss your situation further, please reach out to me at your earliest convenience. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

January 21, 2022

Great help, courteous, work with scheduling. I do not feel rushed, they explain why they are doing a repair to my vehicle. More

by MEL9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was wonderful working with you, and we hope to see you again!

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