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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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January 05, 2022

Easy to schedule appointments; had extended wait to check in, but staff was helpful; called mid day to update me on status of car. More

by JIMDOYLE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jan 06, 2022 -

Sunset Ford responded

Thank you for taking the time to share your experience with us. Our team hopes to have the chance to work with you again in the future.

January 04, 2022

They were great and Accommodating. People were very nice. It was easy to deal with them. They had a problem with the life but got it fixed fast More

by Janice ortmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. It was a pleasure working with you, and we hope to see you again!

January 03, 2022

Always helpful and explains in words that anyone can understand everything to my satisfaction. Never do work that is not required or asked for . I have had a good experience with Sunset Ford since we mo More

by scamp1946
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was such a pleasure working with you, and our team appreciates your business. We wish you all the best, and we hope to see you again!

January 01, 2022

Friendly service advisor checked me in at 630am then it took several phone xalls to figure out if truck was even been serviced More

by Mike manion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer
Feb 01, 2022 -

Sunset Ford responded

Mike, I apologize we did not see your post from January 1st, and that it took you multiple calls to get the assistance you needed. We have since hired additional help on our phones, and we have also hired additional service advisors which should help. So I appreciate your patience, but hopefully we will be fully staffed and providing better proactive communication going forward. Thank you for your business, Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 31, 2021

The mechanic did a great job. Everyone was friendly and helpful. I was kept informed of the status of the repair throughout the process. More

by kc_garland
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Thank you for sharing this with us! We are lucky to have great team members like Neal, and we truly appreciate your business. Our team hopes to see you again!

December 30, 2021

The service tech took my time restraint seriously and had my service completed timely and i was not late for work. Ok More

by CLADAMS58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! It was a pleasure working with you, and we hope to see you again.

December 30, 2021

Friendly and efficient service. I am confident that the work was done expertly and details were explained in a way that I could understand. My questions were answered well and I was very pleased with the s More

by lrybak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jan 03, 2022 -

Sunset Ford responded

We appreciate the great review! It was such a pleasure having you here, and we hope to work with you again.

Jan 03, 2022 -

lrybak responded

We plan to continue to have our Ford vehicles serviced at Sunset Ford.

December 29, 2021

The guys at Sunset go above and beyond, brought our car in for one issue and they discovered a different but related issue. They took care of it right away. More

by fast70429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Glosemeyer
Jan 03, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us. We are so happy to hear that our team could help, and we wish you all the best!

December 29, 2021

Quick service for a walk in oil change and interacted with a friendly service department team member More

by NICOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Thank you for the great review, Nicole! It was wonderful working with you. See you next time!

December 25, 2021

Well organized & professional , my experience with Sunset Ford has been positive. Sunset works hard to deliver service & repair my transportation. I like to patronize local in person sales & service, and t More

by DAVE@J-GROUP.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Bob Edwards Jr.
Dec 27, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team truly enjoys working with you, and we are here for any future needs. Come on back and see us!

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