Sunset Hills Subaru - St Louis

Could have been better Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Didn’t hear from anyone all day. I finally called approximately 5 min prior to closing time the night before Thanksgiving to check on status. After a short time on hold because paperwork could not be located I was told that parts had to be ordered. No offer of a loaner, no explanation for lack of notification. I had to make my own arrangements to pick vehicle up so that I had a car to drive. Just disappointed in how it was handled. Still haven’t heard anything about istatus of parts that were ordered. Cannot provide employee info because I have no paperwork. More

Oil Change I came in to Webster Groves Subaru this week for an oil change and tire check. Everyone was very accommodating as always. They are always so friendl I came in to Webster Groves Subaru this week for an oil change and tire check. Everyone was very accommodating as always. They are always so friendly and helpful at this location More

30k Mike service This dealership has an excellent service center. They are prompt and courteous and the staff is very professional. Highly recommend you pay them a vis This dealership has an excellent service center. They are prompt and courteous and the staff is very professional. Highly recommend you pay them a visit for your Subaru needs. More

Friendly, Low Pressure Car Purchase Everyone at Webster Groves Subaru was easy to work with -positive, low pressure and friendly. Our salesperson expressed genuine love of his products Everyone at Webster Groves Subaru was easy to work with -positive, low pressure and friendly. Our salesperson expressed genuine love of his products and seemed excited to tell us about the features of the car. We were given a discount for paying with cash without asking for it and the manager made sure that we were aware of the "Share the Love" options. My trade-in was appraised at exactly what I anticipated it was worth based upon Kelly Blue Book and some needed repairs. This is a dealership that I believe cares a lot about being in the community for the long-term and I feel that I will get great support for my car in the future. More

Great people Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent Joe in the service center is very courteous and knowledgeable. Service is prompt and efficient. Area spotless. All other staff amicable. An excellent experience! Webster Groves Subaru rocks! More

Repeat Outback Very good experience, again with same salesman as 2012 - Raymond Johnson. Love the new car and all the safety updates. Everything was handled very pro Very good experience, again with same salesman as 2012 - Raymond Johnson. Love the new car and all the safety updates. Everything was handled very professionally More

Unnecessary tire rotation $19.99 I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed I brought in my 2016 outback for an oil change and tire rotation. After the services were completed I was told my tired were in bad shape and needed to be replaced. The service department then tried to sell me new tires. Why was I not informed that I needed new tires before the tire rotation was done. Obviously a tire rotation was not going to extend the life of my worn out tires. I agree that I definitely needed new tires and I purchased them elsewhere. I called the service manager and asked for a refund of the $19.99 charge for the rotation. He offered me a credit for my next service visit. I should just give him a call at my next visit. Obviously I don't plan on returning to Webster Groves Subaru. I expect better from Subaru and a Subaru service department. More

Speedy oil change and tire rotation right before Thxgiving I needed an oil change and a tire rotation the day before leaving for Thanksgiving holiday. There were only 2 cars ahead of me, and they got me in an I needed an oil change and a tire rotation the day before leaving for Thanksgiving holiday. There were only 2 cars ahead of me, and they got me in and out within an hour. Always a pleasure to talk with Patty the receptionist. More

Internet manager is annoying and somewhat rude I came here because Webster Groves participates with Costco and True Car for pricing. The internet manager when I met her had a lukewarm reception at I came here because Webster Groves participates with Costco and True Car for pricing. The internet manager when I met her had a lukewarm reception at best when met with her, I honestly believe it is because we are of not the same race. But she is incessant with the emails and texts to come in. I told her I had scheduling issues because I have a baby and she was insensitive about the fact that I could not make HER schedule. The pricing I got via Costco/True Car was really no better than the normal process. The dealership compared to the others in town is sad looking and when I tried to talk to some of the other employees they were not that friendly either. Perhaps I was not the race they wanted to sell to. The salesman Stephanie dumped me on named Andy was nice. More

Good car buying experience I was looking on line for a new Subaru Ascent. I found Stephanie Stinebaker at Webster Groves, MO. She is a terrific on line saleslady. She answered I was looking on line for a new Subaru Ascent. I found Stephanie Stinebaker at Webster Groves, MO. She is a terrific on line saleslady. She answered all questions promptly and talked me into traveling 3 1/2 hours to visit their dealership. Once there, she turned us over to Jason Blechle who was well informed about the Ascent. Jason is young and uses bits of humor in his approach. I was surprised and thrilled when Stephanie’s on line “example price” (below MSRP) was indeed the offer made in person. This was not our first rodeo so we approached with caution. Deal made. Car sold. Content customers. Donald Barker, the business manager, was pleasant and respectful as well. I had read several reviews about this business, most of which were bad, but decided to give it a try anyway. I’m glad I did! Jason did a thorough job of showing us how everything worked in the vehicle, introduced us to many employees in the service dept., and bid us farewell with a full tank of gas. More