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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.7
844 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 844 reviews

July 06, 2021

Excellent first service! Hopefully my second service 4 recall (parts) will speed up! RECALL: c1702c RF & RR DOOR LATCCHES RECALL: c4705a RECALL: c1806z RECALL: c2005r More

by DUMLAOBONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KENDALL FINNEGAN
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Jul 07, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and we appreciate your feedback as it helps us grow and improve as a dealership. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
July 05, 2021

So Jennifer Gordon is one of the best service agents I have ever had the pleasure to have to do business with. She makes sure what ever is happening that you get the best of her abilities to make the pro More

by Jamebo57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Gordon
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Jul 22, 2021 -

Sunset Kia of Auburn responded

Thank you for your review ! It sounds like you had a positive experience working with Jennifer. We do want to make sure that every experience with us is one that meets our customers expectations, please feel free to contact us directly or let us know the best way to contact you so we can discuss your service visit. Please email us at wecare@sunsetautofamily.com

Helpful
July 04, 2021

Excellent and easy to get the van bought. A question - Excellent and easy to get the van bought. A question - I paid a 2500 dealer Fee on top of our purchase price of a new carnival. Are all dealers More

by Mustangpc66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jul 05, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad to hear that you had a positive purchase experience, and we hope you'll enjoy your new van! Please don't hesitate to reach out to us directly at wecare@sunsetautofamily.com, we would be glad to address any questions or concerns you may have. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
July 04, 2021

My car was in and out of service quickly. They don't wash anymore but gave me a voucher for Pink Elephant which was nice. More

by Melissaj212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A something
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Jul 05, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your review, and five-star rating, Melissa. We are so glad that we had the opportunity to work with you, and we're happy to hear that you found your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
July 03, 2021

1st time going there for a maintenance and new tires they used the wrong oil on my car (my car takes 5w30. This last time - my windshield is cracked. More

by Sandy36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall, Justin
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Jul 20, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

Helpful
July 02, 2021

Fast and easy deal, good terms, fair pricing and good people like Pat and Reece to work with. More

by Lockhart family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat, Reece, Garrett
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Jul 03, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with both Pat and Reece here at Sunset Kia of Auburn. Congratulations on your new vehicle, Lockhart Family. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
July 02, 2021

I am always impressed when I come to Sunset Kia of Auburn! Great customer service! More

by brittanycaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
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Jul 03, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We look forward to having you as one of our valued customers for years to come, Brittany! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
July 02, 2021

Courteous, knowledgeable and very customer focused. Easy to work with to an agreement, no pressure, they listen well. More

by EVAENGLISH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, Reese, Brandon
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Jul 03, 2021 -

Sunset Kia of Auburn responded

Thank you for sharing your thoughts about your excellent experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Congratulations on your new purchase, Eva! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
July 01, 2021

The staff there is very polite willing to help whatever your needs are is a very clean place More

by SGTCCARES77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Jul 01, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
July 01, 2021

It was a job well done. My car performs so well after the oil change. Thanks guys More

by Jude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
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Jul 01, 2021 -

Sunset Kia of Auburn responded

Thank you, Jude, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to serving you again next time! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Helpful
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