Sunset Kia of Auburn

Nathan was a very friendly and honest salesman. No major pressure to make a sale, which in the end made us decide to buy. Sale pressure is a huge drawback. Nathan had a very great way of sealing the deal wi pressure to make a sale, which in the end made us decide to buy. Sale pressure is a huge drawback. Nathan had a very great way of sealing the deal without that pressure. More

Jennifer is always so informative, efficient and helpful. The service she provides makes me feel certain that my vehicle is in good hands and can be trusted. The service she provides makes me feel certain that my vehicle is in good hands and can be trusted. More

Staff are efficient and friendly. Waiting area was sanitized and social distancing was observed. It could’ve been better if the car was cleaned up a lil bit. Price is affordable, sanitized and social distancing was observed. It could’ve been better if the car was cleaned up a lil bit. Price is affordable, More

Service was great. Customer service was great. Got the service I wanted didn’t try and up sell anything and had the recalls taken care of. Very happy service I wanted didn’t try and up sell anything and had the recalls taken care of. Very happy More

Roman and Justin were very helpful and Ronan went far beyond helping me.. I would use them again and recommend them. To everyone to use them and Sunset of Auburn. beyond helping me.. I would use them again and recommend them. To everyone to use them and Sunset of Auburn. More

Had an airbag light trigger on my Mitsubishi Outlander Had an airbag light trigger on my Mitsubishi Outlander that is still under warranty. I made an appt to drop it off before 9am on Tuesday morning Had an airbag light trigger on my Mitsubishi Outlander that is still under warranty. I made an appt to drop it off before 9am on Tuesday morning and I did as stated. I advised them I would be leaving the car and not waiting to ensure they were not rushed and to call back when their was a status on the fix. I received a call later advising me their tech who is the only one certified to work on my car was working on another vehicle and might not be able to work on my car until the following day. I received NO status calls all day Tuesday. Mind you I live over 1 hour away from the dealership and need to make alternate plans when down to 1 vehicle in the family. I hadn’t heard anything back Wednesday morning so I called to check the status of the vehicle around 10am. I was told I would get a call back. One hour later still NO call back. I called again and was told I would get a call back. One hour later and still NO call back until I request requested a manager. I finally received a call after 1pm from the service center. I was told a plug had come undone and it triggered the light and my total would be $90. First, I have never had a plug come undone on any other vehicle I have owned. I was told moving the seat back and forth can wiggle it loose. Don’t these plugs have clips to prevent such easy unplugging. Second, WHY did I have to wait over 24 hours for them to solve a simple fix. More

Tech broke our brake light but Jennifer took care of it, ordered a replacement, and made sure we weren't going to have to pay to fix it. ordered a replacement, and made sure we weren't going to have to pay to fix it. More

Everyone was very helpful at Sunset Kia. Very understand and worked well with what I had going on. Great service! I would recommend them to anyone. and worked well with what I had going on. Great service! I would recommend them to anyone. More

I had a great experience at sunset Kia of Auburn. My salesman Patrick is very professional and made my experience comfortable and easy. I'll be back in the future. Thanks Patrick and Sunset... salesman Patrick is very professional and made my experience comfortable and easy. I'll be back in the future. Thanks Patrick and Sunset... More

Jennifer was super friendly and helpful. She suggested a few things and immediately checked on a special request I had. She had an answer right away. A new loyal customer. few things and immediately checked on a special request I had. She had an answer right away. A new loyal customer. More