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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

January 22, 2021

Joey was a great salesman and he helped profusely to get me into a car. He knew everything about the car I purchased and even gave me his personal number if I had any questions in the future. I'd recommend More

by jeffreym.spurgeon829
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
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Jan 24, 2021 -

Sunset Kia of Auburn responded

It's great to hear, Jeffrey, that Joey was able to help find plus familiarize you with the perfect car. Our goal is to make sure everyone who walks through the door leaves happy and we appreciate your review. Please let us know if we can be of any further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 20, 2021

They need to have loaner cars readily available for customers. Instead I had to sit there for 4.5 hours waiting on my car because I had no way to get home More

by Sherylw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean
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Jan 20, 2021 -

Sunset Kia of Auburn responded

Sherylw, We are so sorry we were unable to provide a Service Loaner last minute. I completely understand that long wait times in any waiting area are rarely enjoyable. Unfortunately, we only have a limited number of loaner vehicles available for customers. Due to the high demand and limited number, we recommend reserving one in advanced. You can do this by calling our service call center at 253-321-5773. We also have a shuttle service that will operates in a 10 mile radius of the dealership. I know this does not help now, but I hope this will make your next visit to our service center more enjoyable. Thank you for choosing Sunset Kia and we look forward to seeing you again.

January 20, 2021

Always 5-star treatment!! It;s so good to deal with professionals and to receive a spotlessly clean car back. Thanks to all your wonderful people. More

by dlsad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't have the names handy, but sure love them all.
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Jan 20, 2021 -

Sunset Kia of Auburn responded

We appreciate you taking the time to leave us this awesome, five-star review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 19, 2021

Kendall who is the head of the parts department went out of his way to make sure my vehicle was taken care of in a timely manner. I find everyone at that dealership to be kind and very professional at al More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
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Jan 19, 2021 -

Sunset Kia of Auburn responded

Dee, Thank you for the kind words for Kendall in our service department! It is great to hear that he was able to get you through as you put it in a "timely manner". We look forward to sharing your compliments with Kendall and our team and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 19, 2021

They really did it quick and easy thanks sunset Kia Abbie is an amazing sales person and the management was so nice We love are car that is again! More

by PETEDONNA970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie
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Jan 19, 2021 -

Sunset Kia of Auburn responded

Pete, Thank you for your business and this review. We're happy to hear Abbie and our management team was able to serve you and demonstrate our commitment to great service. Congratulations on your new car! If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 18, 2021

Abbie is awesome!!! She was very patient with me. She stayed in contact with me which to me is personalized service, and I appreciated that very much! More

by chambers1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon
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Jan 18, 2021 -

Sunset Kia of Auburn responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Abbie here at Sunset Kia of Auburn. We love to hear feedback from our customers and it is even better when we hear things like "Abbie is awesome!" We hope you enjoy your new vehicle. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 17, 2021

The only thing that I can tell you I was disappointed in was the volume on the TV which was deafening. I could barely hear my time I got out More

by wgman77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
can't remember the guy's name
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Jan 17, 2021 -

Sunset Kia of Auburn responded

We sincerely value your business and this review. We will share your comments regarding the TV volume with team. We do look forward to seeing you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 17, 2021

help explain the work that was done very professional and a nice customer service told me about deals that was going on in the store More

by RDAT1UNCAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Jan 17, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 16, 2021

Had to get the front brakes changed and Jennifer waas Had to get the front brakes changed and Jennifer waas amazing through the entire process, kept us updated the entire time the car was in the shop. More

by stefrem86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jan 17, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your thoughts on working with Jennifer during your brake service. We're glad to hear she delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 16, 2021

Great service. Jennifer was very nice and helpful. Kept me informed and they didn’t keep me waiting for very long. Always a pleasure to work with her. More

by ANNAYLARSON927
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Jan 17, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words about Jennifer. She is one of the best. We appreciate you taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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