Suntrup Buick GMC

The dealership was fast and efficient. They were communicative and didn’t haggle about things I asked about. They simply did all they could to make my purchase fair, easy and prompt. They were communicative and didn’t haggle about things I asked about. They simply did all they could to make my purchase fair, easy and prompt. More

Great salesperson, very knowledgeable about the vehicle and very personable. Salesperson was very aware of the time it was taking and kept checking in on us. and very personable. Salesperson was very aware of the time it was taking and kept checking in on us. More

Craig was easy to deal with. Suntrup had the best price of 4 dealerships. I thought my trade was worth more though. Suntrup had the best price of 4 dealerships. I thought my trade was worth more though. More

Easy to make appointment. Check out was quick .Saw some new faces.Check out I knew someone. Check out was quick .Saw some new faces.Check out I knew someone. More

Tim Bacon wrote the service order correctly. The service tech or someone in the department did not follow through. I stated to let me know if anything needed attention since the vehicle is comin The service tech or someone in the department did not follow through. I stated to let me know if anything needed attention since the vehicle is coming up on 40,000 miles. I was told everything was fine. After I was home almost an hour later I received a text/email stating there were 8 issues that needed attention. Why was I not told that while I was still at the dealership so I could have taken care of them. Now I have to make another appointment and bring my vehicle back in and spend more time sitting there. I was also surprised to find out if I wanted to use my GM CREDIT CARD I would need to pay an additional 3%. More

I had an appointment a week ago. I know the car was not started for four days and I have not heard a word from Suntrup GMC. How do they stay in business? I know the car was not started for four days and I have not heard a word from Suntrup GMC. How do they stay in business? More

Everyone was very kind and very helpful and we’re willing to work with us to make sure this deal went through quick and efficient business. to work with us to make sure this deal went through quick and efficient business. More

Very poor service. This is the 3rd time in a row, and final time, they have failed to properly service my vehicle. They also recommend items for service that are not re This is the 3rd time in a row, and final time, they have failed to properly service my vehicle. They also recommend items for service that are not recommended by GM. They sent an email stating that immediate attention was required. The service was an oil additive. In fact the owners manual specifically states that no additives are required if GM Dexos oil is used. So Suntrup is trying to sell the customer that isn’t needed and is of no benefit. The service manager and general manager were not the least concerned. More

Poor service at the service department risk vehicle breakdown and engine damage. Lost a customer. breakdown and engine damage. Lost a customer. More

Was told I needed a new ball joint on the last visit. Service center has no record of this... Aggravating to say the least. Makes me wonder if I really needed a new ball joint or if the person that looke Service center has no record of this... Aggravating to say the least. Makes me wonder if I really needed a new ball joint or if the person that looked over my car this time did a good job... More