Suntrup Buick GMC

Making appointments is easy. Tim is always attentive to what the car needs and keeps me apprised. Cashier is friendly and always efficient. Tim is always attentive to what the car needs and keeps me apprised. Cashier is friendly and always efficient. More

Everything went smooth and easy! Highly recommend buying a vehicle from Suntrup Buick GMC for a vehicle! Highly recommend buying a vehicle from Suntrup Buick GMC for a vehicle! More

Tim & Kaitlyn are exceptional service techs compared to near by Buick GMC dealerships 100. Ty near by Buick GMC dealerships 100. Ty More

I have bought several cars from Suntrup over the years and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something has changed with the service dept. I can no longer go in and get things done with my car. If you need to have anything done other than an oil change, they need to keep your car for 24-48 hours to assess the issue. They don't seem to have loner cars anymore or if they do it takes 3 weeks or longer to schedule one. I always wait for my car. In the past the service advisors would come find me to tell me if I needed to have any additional work done, now they send you a text to let you know what needs to be done. I don't like that! I've had that happen where I received the text but didn't get it because the dealership/service dept doesn't have good WiFi. I think that is very impersonal. More

James was very helpful and friendly. He took time to make sure he understood what we needed He took time to make sure he understood what we needed More

All went smooth no problems ! !! Everything as they promised it would be …I’d buy there again !! Everything as they promised it would be …I’d buy there again More

Process was good besides the fact that the upgraded wheel pricing was in addition to the MSRP and Suntrup value advertised on the car and website. Would recommend better advertising when adding wheels that pricing was in addition to the MSRP and Suntrup value advertised on the car and website. Would recommend better advertising when adding wheels that are an additional price. More

Ver friendly staff! Great communication and efficient process. Will definitely recommend other people to come do business at Suntrup! Great communication and efficient process. Will definitely recommend other people to come do business at Suntrup! More

Went for a radiator flush. Tim texted me to let him know about requests. Asked to have belts & hoses checked. No reply from Tim. An hr later i get a text that had 10 items need Tim texted me to let him know about requests. Asked to have belts & hoses checked. No reply from Tim. An hr later i get a text that had 10 items needed attention. 1 being work being done. Another being work i had done this past November. Some others that had been done recently. I questioned the service desk. Was told mechanic probably looked at my mileage to determine what I needed. Never inspected. $4500 to repair all. Also. Every time I service my vehicles I look at new vehicles. Not once has anyone ever asked if I needed help to maybe purchase a new vehicle. Too busy on their personel phones to look up and notice. Prices keep going up while quality continues to go down. Others on waiting room commented poor service also. More

First off our salesmen fred butler was awesome. He was very patient and didn't pressure us into buying something we didnt want. He was very patient and didn't pressure us into buying something we didnt want. More