Suntrup Buick GMC

Suntrup Buick has great service for your car but more importantly they have great service people especially Olivia who greats you when you drive in. She is always attentive to your request and follows th importantly they have great service people especially Olivia who greats you when you drive in. She is always attentive to your request and follows through. Pleasure doing business with her and Suntrup More

had the absolute WORST experience with this car dealership and I’m going to tell EVERYONE I know not to EVER buy from this place. If I could give it 0 stars I would. They sold me a Jeep with bad ro dealership and I’m going to tell EVERYONE I know not to EVER buy from this place. If I could give it 0 stars I would. They sold me a Jeep with bad rotors and a bad radio and did not try to help me fix it. They did fix the rotors after Allstar Jeep checked my Jeep out because it started jerking when I put my foot on the brakes and told me the rotors were bad! But the radio is a different story! I bought a warranty from Suntrup when I purchased my Jeep and the warranty company would only pay for a re-manufactured radio and would only cover a partial amount for a brand new one! There were no re- manufactured ones available and there was no ETA for one so I had to get a new one. Since Suntrup sold me a car with a bad radio they should have covered the portion that the warranty company wouldn’t. The salesman said they would pay for it but never did and instead I had to come out of $900 for a radio on a car that I just bought. They just sold me a vehicle and just left me out there to fix things myself. I couldn’t even get a complimentary gas card or anything!!! They didn’t care AT ALL!!! Is this what you are about? Selling people bad vehicles and leave them out there to dry? This is not good customer service. I will be contacting the BBB and your headquarters. I will not let this go!!! I was excited about purchasing a new vehicle and you took away all the excitement and left me in despair!! The WORST!! More

Casey and the service team are always professional and considerate on time while waiting or drop off! considerate on time while waiting or drop off! More

Had some issues on our truck went to service and service advisor Casey went out of her way to help, very polite and thorough. 5 stars Casey!,, advisor Casey went out of her way to help, very polite and thorough. 5 stars Casey!,, More

Thank you James Wooten for helping my parents with the purchase of their Buick Envision. They enjoyed working with you and are very happy with their purchase! purchase of their Buick Envision. They enjoyed working with you and are very happy with their purchase! More

Had my vehicle in for service. Tim, the tech, was great. He kept me informed throughout the visit. Very transparent and seamless. He kept me informed throughout the visit. Very transparent and seamless. More

I wasn't looking for a new car, but I got one. I must say, that it was the very best car buying experience I've ever had. Not often do you walk out thinking to yourself "they literally made me an offer I say, that it was the very best car buying experience I've ever had. Not often do you walk out thinking to yourself "they literally made me an offer I couldn't refuse." Kyle Snyder and the manager Gerald Mckissic were fantastic to work with. I know where we will check first before we buy in the future. More

Service was fast and it was great seeing my car salesman James Wooten. He is always very friendly and helpful! Thanks! James Wooten. He is always very friendly and helpful! Thanks! More

Service is always the best and the people are always friendly and want to do everything to make you happy. Casey Richards is a great service writer and she goes out of her way to get what you need done friendly and want to do everything to make you happy. Casey Richards is a great service writer and she goes out of her way to get what you need done. More

After a bad experience with Service from Bommarito Buick GMC trying to take me for a ride and treating me poorly I called Don with service at Suntrup Buick GMC. I told Don that I had a 2019 GMC Terrain that GMC trying to take me for a ride and treating me poorly I called Don with service at Suntrup Buick GMC. I told Don that I had a 2019 GMC Terrain that has been performing poorly and possibly indicating that the turbo charger was failing. I also explained to him that Bommarito had told me that the turbo was a non covered item. Don quickly set the record straight and verified that the turbo would be covered under MFG warranty and re routed me back to them so that they can address the issue. I got there and registered the car for service and they got me on my way home without a problem. They’re doing their job by taking care of the customer and it shows More