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Suntrup Ford Kirkwood
Kirkwood, MO
212 Reviews
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Showing 212 reviews
April 27, 2014
EXCELLENT SERVICE My sisters and I were treated acceptionally well on our visit to Suntrup Ford Kirkwood (4-26-2014). Fred was very knowledgeable about the features w My sisters and I were treated acceptionally well on our visit to Suntrup Ford Kirkwood (4-26-2014). Fred was very knowledgeable about the features were were looking for in a vehicle. He listened to us and treated us with respect and dignity. More
by Dotnel3956
Employees Worked With
Fred Williams
Helpful March 18, 2014
I came in looking to buy a specific vehicle: the 2014 fiesta SE hatch.Tom worked with me and with his management/finance team to accommodate my needs in every way. I needed to pay $500 or less down and l fiesta SE hatch.Tom worked with me and with his management/finance team to accommodate my needs in every way. I needed to pay $500 or less down and less than $234/mo, which was what sunset ford offered me for a fiesta SE sedan. Everything else was identical. the deal I got at Suntrup was better on every single point. Tom even got me zero down and I was out the door the same afternoon. More
by rybold
March 03, 2014
I was hesitant to go to Suntrup because of some of the reviews. But I chanced it anyway to see a Focus they had listed for considerably cheaper than anywhere else. I'm glad I did - I bought it. I rarely w reviews. But I chanced it anyway to see a Focus they had listed for considerably cheaper than anywhere else. I'm glad I did - I bought it. I rarely write reviews, but I feel like this place may be getting an undue bad rap. Suntrup went above and beyond to make me happy. There was some price haggling, but that was to be expected from any car purchase. I love my car. I really love the price. Don't write this place off based on reviews. The place actually caught on fire while we were there so we ended up being there most of the day to close the deal. We spent this time hanging in the parking lot with the people who work there because we were all evacuated. These are real people, nice folks. Go in, meet them, and make your own decision. Don't write them off based on reviews. More
by ChristyH191
Employees Worked With
Kirk Latta
November 18, 2013
Tim was very knowledgeable for being a new employee. I feel he gave me a great deal. Kirk was his manager and came out to thank me for my business. It was a friendly and professional environment. feel he gave me a great deal. Kirk was his manager and came out to thank me for my business. It was a friendly and professional environment. More
by xxmithxx
Employees Worked With
Kirk Latta, Timothy Walsh
November 18, 2013
We had an outstanding experience purchasing a new F-150. Tim spent considerable time understanding our needs and put together the perfect package. Kirk then went over all the paperwork making sure we had a Tim spent considerable time understanding our needs and put together the perfect package. Kirk then went over all the paperwork making sure we had a thorough understanding of the purchase. More
by Lovetheford
Employees Worked With
Kirk Latta, Timothy Walsh
November 18, 2013
With winter right around the corner I was in major need of a new car! I did not think I would be able to get a car that day, with my given circumstances. Kirk Latta and Kim Massey were a huge help and they of a new car! I did not think I would be able to get a car that day, with my given circumstances. Kirk Latta and Kim Massey were a huge help and they did everything in their power to make it happen. The process was quick and painless. They answered every single question I had honestly and respectfully. Walking out that door as a new car owner was the best feeling in the world. I would highly recommend Suntrup Ford Kirkwood to anyone! I couldn't say thanks enough, I love my new car!!! More
by mnn051
Employees Worked With
Kirk Latta, Kim Massey
August 02, 2013
My engine of my Honda gave out and I had to get a car very quickly. Kim was helpful, knowledgeable, and helped me get in and out quickly (less than two and a half hours till I was driving away with my n very quickly. Kim was helpful, knowledgeable, and helped me get in and out quickly (less than two and a half hours till I was driving away with my new car). He also helped me sync my phone to the Microsoft sync services so it was a painless process. I love my new car and I would highly recommend Kim and Kirkwood Ford! More
by meej0788
Employees Worked With
Kim Massey
August 01, 2013
Met Dave Gibson--nice guy, easy to be with. Selected a car; agreed to a price--they had to go get the exact vehicle (40 miles away). Was paying cash. That evening, I went to Ford.com to look at the vehi car; agreed to a price--they had to go get the exact vehicle (40 miles away). Was paying cash. That evening, I went to Ford.com to look at the vehicle again--and the website offers a: Let us build this car for you and get you prices in your location--function. So, for fun, I filled it out--exactly as the vehicle I was purchasing. The next morning: two other local dealerships have the vehicle $3500 LESS than the price at Suntrup. I called Dave Gibson and also emailed him those offers. I asked what we might do about this situation. The next call I received was from Kirk Latta--who identified himself as the sales manager. He was a LOUD AND ARROGANT BULLY. He claimed that: 1. I was not comparing same cars 2. That they had to go get the car 40 miles away 3. and the best: "Just what do you want to pay for this car?" I suggested that $3500 was a costly delivery fee and that dealers swap cars often. His LOUD reply: "I have been in the car business for over thirty years. Are you saying you know how our business works Mrs. ___???" He then went on to say that the cars could not be similar. I assured him I was excellent with numbers. He said I did not know what I was talking about. I told him that I did not like the tone of his voice. He said:"so what do you want to pay for this car?". (Is this 1960 or what?). I told him I wanted to pay nothing for the vehicle as I would not do business with a man who spoke to me that way. His reply: "Let me tell you-- I will not sell you this car!". Besides the fact that WOMEN make more than 70% of car purchases these days, this BULLY never refunded my $2500 on my American Express. It took twenty days to get that reinstated, and only after I filed a complaint with American Express and called the dealership twice. AN ORGANIZATION THAT EMPLOYS A BULLY is doing a huge disservice to their entire staff. Dave Gibson is a nice guy. His boss either needs to be put out to pasture or take some anger management training. This is 2013. It reflects on the entire organization. Sad, but I have told at least ten local folks of this experience. Mr. Latta, was it really worth it to behave that way? You tarnished Mr. Suntrup and assured that my Glendale and Kirkwood and Webster friends will never visit this dealership--and we all pay cash. The next day I purchased a Toyota RAV4. The customer service and pricing discussions were cordial, efficient and took less than 30 minutes. More
by kirkwood
Employees Worked With
Kirk Latta, David Gibson
December 12, 2012
2 things 1) We bought a car from them 2011 used SUV 2 things 1) We bought a car from them 2011 used SUV we were promised by the salesman the car interior would be cleaned the tires would have correc 2 things 1) We bought a car from them 2011 used SUV we were promised by the salesman the car interior would be cleaned the tires would have correct tire pressure to get the signal to turn off and that a scratch on the bumper would be fixed . We were also told we would receive a check for all referrals we sent that bought a car too. 2) After we sign the papers we are taken to the car which still has the scratch, the error code in the dash and the car is still dirty inside it had not been detailed or fixed as promised we were reassured it would be fixed and taken care of, and told to bring it back and it would be fixed, we rearrange our schedules to bring it down and basically the only difference when we picked it up was that it looked like someone put whiteout into the scratch its a deep scratch so obviously it was not fixed as promised, which was highly disappointing to me , I referred a friend to them shortly before we knew how things really are there and she bought a car from them on m recommendation that was a month ago and still no check for the referral/sale. we even called and asked about the situation and was assured everything will be taken care of including our referral check. Lesson learned I will not give them any more referrals (which I still have 2 other friends looking for cars) unlike some people my word means something . Make sure you get any promises in writing apparently a handshake and their word isn't good enough. More
by Msomerf
December 04, 2012
DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!!!!!!!! Bought a car last year that didn't pass a safety inspection so I took it back and left it there for them to fix. I was called a couple of days later and was a car last year that didn't pass a safety inspection so I took it back and left it there for them to fix. I was called a couple of days later and was told that they fixed it up for me and they even reinspected and pass it free of charge. I had the car inspected this year and it has the same problem that they fixed last year. Turns out they never fixed it just printed out a passing safety inspection. I believe that is fraud. I called the sales guy Kevin Lupo after they told my son they wouldn't fix the car and he hung up on me. There excuse it their service guy didn't find anything wrong. I think they should of told me that when I picked it up last year but I was told that they fixed it up which means to me that they fixed the problem. Magically this year it has the same problem and they want us to use the extended warranty that we purchased and pay the deductible to fix it. That's crazy to pay for something that we were told was fixed last year. Like I said DO NOT BUY ANYTHING FROM THIS DEALER. I'm sure you will be hearing about this on the news soon. More
by katrif
Employees Worked With
Kath Riffey, Kirk Latta, Eric Proemsey, Kevin Lupo
