Suntrup Ford Kirkwood
Kirkwood, MO
Filter Reviews by Keyword
By Type
Showing 212 reviews
Amazing Experience This was the easiest car buying experience I have ever had. Matt was very helpful with educating me about the different vehicles, trim styles, and fea This was the easiest car buying experience I have ever had. Matt was very helpful with educating me about the different vehicles, trim styles, and features. I had a lot of assumptions about the vehicles I was interested in and Matt was very helpful with clearing up any questions I had. I went in on a Tuesday night to browse the lot. Matt was not pushy at all and that gave me reassurance that he wanted to find the vehicle that best fit my needs. I came back on Saturday with my wife and I bought my new truck. Very friendly staff throughout the building. I would highly recommend this dealership and I will continue to use them in the future. More
Best Vehicle Buying Experience! Thank you! I can honestly say that buying my Ford 150 4 x 4 was the best vehicle buying experience in my life. I have never owned a truck prior to this. I always I can honestly say that buying my Ford 150 4 x 4 was the best vehicle buying experience in my life. I have never owned a truck prior to this. I always bought foreign cars like Volvos or Mitsubishis. I retired so first I purchased a 38 foot Keystone travel RV as a gift to myself and I needed a beast of a truck to pull a minimum of 12,000 pounds. Mind you, I know nothing about travel trailers or trucks but I figured if other people could drive them so could I. We had tons of questions and Matt Barthelmass made it so enjoyable. He was direct and to the point. None of these games a lot of car salesmen play like baiting and switching. Ask for Matt and I promise you will love him. He spent over two hours showing me every detail in my truck when I picked it up and explained things to me several times because I didn’t know what the heck rear wheel differential was and how to operate certain functions for pulling a travel RV. I have never even backed up a pickup truck. I am going to start a YouTube Channel of our trips which will include stupid mistakes we make and our experiences out on the road “glamping” in a posh 2019 travel trailer pulled by our new 2018 Ford F-150 pickup truck. When Matt helped me find the pickup I needed, he handed me the keys and said, “You need to drive it.” I was shocked he had so much confidence in me and I learned that this truck is as easy to drive as my 2-door Volvo C30 and a smoother ride. When I pulled into my driveway in my new pickup truck with my husband in the passenger seat, my neighbor turned off his lawnmower and congratulated my husband on “his” new Ford pickup truck. My husband said, “It’s hers.” My neighbor looked at me and said, “That is a guy’s truck.” I rolled my eyes and said, “Anything a guy can do own or drive, so can a woman.” [Laugh inserted here]. Ladies, this truck has so many bells and whistles! Don’t let anybody tell you a pickup truck is only for guys. The guys have been monopolizing pickups for a long time making us feel think only men drive them. I am 5’2” and my seat goes up so high, the steering goes up, down, and pulls forward or backwards. Not only that but the pedals adjust to my size and move forward: This is my favorite vehicle yet! Thank you to Matt and all the crew at Suntrup. I will see you again at my regular service appointments or Inwill call with questions. And, folks, they have incredible service plans they present to you at the end of the deal and very good pricing and professionalism overall. I give Matt and Suntrup a perfect 10. I wish I came here for all my previous vehicles. More
Hassle free experience purchasing a new vehicle I worked with Matt on purchasing a new Mustang. I was very pleased with the level professionalism of the entire team. They made sure to take care of I worked with Matt on purchasing a new Mustang. I was very pleased with the level professionalism of the entire team. They made sure to take care of my needs from start to finish and I couldn't be happier with my experience. Next time I'm in need of a new vehicle I'll be sure to save myself the hassle of visiting the other dealerships first and go right to Suntrup. More
2018 ford fiesta It was great service! Matt made process ease. He was great to work with. I love my Ford Fiesta. Matt recommended heated seats and mirror and I love i It was great service! Matt made process ease. He was great to work with. I love my Ford Fiesta. Matt recommended heated seats and mirror and I love it. Thank you Matt! More
Great experience Great service by everyone! Matt made the process so easy and quick. We will be back for our next Ford. My daughter is very happy with the new Fusion. Great service by everyone! Matt made the process so easy and quick. We will be back for our next Ford. My daughter is very happy with the new Fusion. More
Great experience! We recently purchased a 2018 Ford Explorer from Matt Barthelmass. He was great to work with and very knowledgeable about all the cars we looked at. We We recently purchased a 2018 Ford Explorer from Matt Barthelmass. He was great to work with and very knowledgeable about all the cars we looked at. We would highly recommend Matt to friends and family! More
Hassle Free Place To Buy A Car - Thank You Kevin I recently purchased a used 2016 Ford Fusion from Suntrup Ford Kirkwood through Kevin Lupo. Overall the process was easy and straight forward. The car I recently purchased a used 2016 Ford Fusion from Suntrup Ford Kirkwood through Kevin Lupo. Overall the process was easy and straight forward. The car had a couple of mechanical issues that I asked be straightened out prior to closing the deal, and all were taken care of without question. I would be open to working with Suntrup Ford Kirkwood again when the time comes for either service or my next car purchase. More
Very pleased Have visited dealerships in the past that we just did not feel welcomed or like we had to prove we were viable customers; not one time did we feel thi Have visited dealerships in the past that we just did not feel welcomed or like we had to prove we were viable customers; not one time did we feel this at this dealer. More
Thanks Matt Right from the start Matt was there. He was very knowledgeable and patient with all of our questions and concerns! We will pass Matt’s card on to all Right from the start Matt was there. He was very knowledgeable and patient with all of our questions and concerns! We will pass Matt’s card on to all friends and family with NO hesitation! Suntrup Ford is lucky to have him! More
Simple and Direct I was called about a request - I went in and Matt B gave me straight forward outstanding service. I got the car I wanted and he was very professional I was called about a request - I went in and Matt B gave me straight forward outstanding service. I got the car I wanted and he was very professional as well as a person who exudes confidence , integrity and above all honesty. My wife will probably get a car from Mat B in the next year and we will undoubtedly be given the same excellent service from Suntrup Ford that I now have come to realize. Excellent job Mat B - but then again it didn't seem like a job at all, but more a pleasant conversation. Eric and Tim were also as good as gold. Thank you very much. Steve G. 02/21/2018 More