Suntrup Ford Westport

Everyone at Suntrup was extremely helpful . Zachary Gossett was very friendly amd really made the experience enjoyable. The waiting is always rough, but when you have people like Zachary and t . Zachary Gossett was very friendly amd really made the experience enjoyable. The waiting is always rough, but when you have people like Zachary and the rest of the Suntrup crew....it doesnt seem that bad at all. More

Chuck made my buying experience easy! I needed a car since my other car was experiencing some problems. Chuck asked my preferences on model, price range & other options. I did the test I needed a car since my other car was experiencing some problems. Chuck asked my preferences on model, price range & other options. I did the test drive & was sold on the 2016 Ford Escape. I couldn't have asked for a better sales associate. More

Great and friendly dealership! I was looking for a Ford Explorer with cooled seats. They actually don't cool the back, so I contacted several dealerships asking if this could be sol I was looking for a Ford Explorer with cooled seats. They actually don't cool the back, so I contacted several dealerships asking if this could be solved. None of the other dealerships would even try to help me, I'm assuming they just wanted to make an easy/quick sale, but when I got to Suntrup Ford Westport, they immediately gave me their full attention in trying to solve this, and they found a custom solution, which by the way will be fully covered by their warranty! It was a pleasure to work with Bob Stapleton and Michael Jackson, and Bob truly did a great job meeting my needs and then some! Very happy customer! More

Best vehicle buying experience yet I was in the market for a new 2015 F150, in either a Super Crew Cab or a Super Cab. I searched nearly 25 dealers before I ended up browsing Suntrup Fo I was in the market for a new 2015 F150, in either a Super Crew Cab or a Super Cab. I searched nearly 25 dealers before I ended up browsing Suntrup Ford Westport's website. Their pricing simply could not be matched by any other dealer in the state (I'm looking at you, in particular, Machens). I emailed about a specific truck and was immediately contacted by Bob Stapleton. He provided me with the requested information and we eventually hashed out a deal on a new '15 and a trade-in for my old truck. 2 days later I showed up to finalize the deal and he was waiting for me as soon as I got there. The truck was ready for me to test drive and there were no games or hidden fees waiting for me like most dealers. Michael Jackson in financing was truly exceptional and had our paperwork completed and ready to go very quickly. Bob was the best salesman I've ever dealt with, Michael took great care of us in finance, and the whole dealership experience was the best my wife and I have experienced to date. As soon as we are in the market for another Ford we will be headed back. More

Easy, Painless experience for a first time Ford owner I'll keep this short and to the point after having just typed a lengthy review that went way too far into an explanation of why I was satisfied with t I'll keep this short and to the point after having just typed a lengthy review that went way too far into an explanation of why I was satisfied with this dealership, my salesman and the financing experience. I showed up on a Friday to test drive two (2) vehicles that I was considering. He basically handed me the keys and told me he'd see me back when I was done. I drove them and told my salesman, Bob Stapleton, that I was going to look at other vehicles from other manufacturers. He encouraged me to do so with very little pressure or coercing. I came back the very next day, Saturday, to attempt working a deal for one of the two cars I had driven a day earlier. I was less than confident due to the 'other' dealership the day earlier pressuring me to buy from them because 'their' cars were more reliable than Fords. They also offered me a very low amount for my trade-in. Therefore, when I came back that Saturday to work a deal with Bob and Suntrup Ford Westport I wasn't going in with much confidence. They exceeded my expectations and with very little hardball negotiating gave me the deal I wanted on their car AND on my trade-in. I was very satisfied with Bob, who had a very kind, friendly, easy-going personality. I was also very happy with the interaction I had with Michael Jackson. I was in and out of financing in almost no time flat and Mr. Jackson was a really nice guy. Overall, I couldn't be happier with my experience. I was there for about an hour test-driving cars on Friday and was in and out the door with my new car on Saturday in about two hours or less. It was easily TOP 3 in car dealership experiences I have had while purchasing a car in my entire life and I've bought a total of 17 cars from other manufacturers/dealerships prior to visiting Suntrup Ford Westport that Friday morning. More

Chuck was great! I would recommend Suntrup Ford to anyone. Chuck was great and made buying a new car a pleasurable experience. He was not pushy like the other dealer I would recommend Suntrup Ford to anyone. Chuck was great and made buying a new car a pleasurable experience. He was not pushy like the other dealerships that I visited. I purchased a 2016 Ford Fusion and remained within my budget. I even went back to the dealership when I could not figure out how to sync my phone and Chuck took the time to go over all the features (again)! Overall great service. More

Purchased the new F150 Chuck was awesome guy to deal with. Very knowledgeable and professional. I was very happy he took the time to help sync my ride and made sure I unders Chuck was awesome guy to deal with. Very knowledgeable and professional. I was very happy he took the time to help sync my ride and made sure I understood how everything worked on my new truck. Recommend you go to there dealership to buy a new vehicle. More

Great Car! Great Service! Great Salesman! Great experience! Love the car and couldn't have had a better salesman Jason Davis went above and beyond to find me the car I wanted and made it su Great experience! Love the car and couldn't have had a better salesman Jason Davis went above and beyond to find me the car I wanted and made it super easy. He even helped me to get my extended warranty back quicker from my trade in. More

Very please with my experience. Traded in my car for a used truck. Chuck helped me out with the test drive and cleaning the truck up for delivery. He was very professional through th Traded in my car for a used truck. Chuck helped me out with the test drive and cleaning the truck up for delivery. He was very professional through the whole experience and was very low pressure negotiation. We came to a mutual agreement on trade in value and truck value and finished the necessary paperwork. I would highly recommend Chuck as a sales associate to help you out. More

Ford Buying experience Great customer service with reasonable price offer. Bob Stapleton did a great job to make a deal within 15 minutes of discussion after our test drive. Great customer service with reasonable price offer. Bob Stapleton did a great job to make a deal within 15 minutes of discussion after our test drive. He listened to us and offered the best possible price to us without making wait us longer. Bob, Thank you for your quick service and providing us a very good deal on 2015 Ford Escape! More