Suntrup Hyundai South

Scott met my needs, and helped me negotiate a deal that fit my budget without high pressure sales tactics. His soft-touch sold me on Suntrup. fit my budget without high pressure sales tactics. His soft-touch sold me on Suntrup. More

Hi my name is Lea Bartel I was in to purchase a new Elantra . I have always hated the car buying process but Tony Schumann was absolutely fantastic ! He made it fun , he was polite and courteous, and e Elantra . I have always hated the car buying process but Tony Schumann was absolutely fantastic ! He made it fun , he was polite and courteous, and extremely fast passed i barely waited. May I also add i am nine months pregnant and usually a dealership is uncomfortable yet this time i didn't even mind. You should be proud to have him on your team. Thanks for everything Sincerely Lea Bartel (very happy customer) More

Scott, It was a pleasure working with you in buying a Scott, It was a pleasure working with you in buying a vehicle. I did not expect to drive out of your lot with a new one. Alex and I had intended t Scott, It was a pleasure working with you in buying a vehicle. I did not expect to drive out of your lot with a new one. Alex and I had intended to buy an older model for me, but I was so pleased with the white Sonata 2012 that you showed us along with the fact that you made it so easy to buy and complete the process made all of the difference. You also diplomatically handled the husband-wife usual exchange regarding their different wants and needs...LOL. My son was "right on" when he said to see you at Suntrup Hyundai! Again, our thanks for your courtesy and great customer service. Regards, Debra and Alex T More

On a scale of 1-10, Tony Schumann is a 15! He is very professional in his approach. His product knowledge is just incredible. He should be sales manager and give lessons as to how to treat a customer. professional in his approach. His product knowledge is just incredible. He should be sales manager and give lessons as to how to treat a customer. At no time was there any pressure. He took the time to listen and to address any concerns I had. I had not purchased a vehicle in nine years. It was a good experience dealing with Tony and I would recommend him to anyone and everyone. More

It's hard to mix business with personal. The day I bought my Elantra everything seemed perfect. Everyone that crossed my path smiled and was truly friendly. I did deal with a finance person named Ji bought my Elantra everything seemed perfect. Everyone that crossed my path smiled and was truly friendly. I did deal with a finance person named Jimmy who mainly spoke with my husband on the phone. Jimmy offered an extended warranty and agreed with my husband for us to pay $1,100 instead of $1,200 which is what was charged. I called him a few days after we received our information from Suntrup stating the $1,200 and was told we would get reimbursed the $100. We never heard from Jimmy and did not receive the $100 either. I came to get an oil change on 6-25-12 and spoke with Tony and Fred about the situation. Tony stated he was going to reimburse the $100. I would also like to mention my experience getting my first oil change kept me waiting for at least and hour in twenty minutes. I feel it is necessary to inform people how long it will take for the oil change especially if they are to sit and wait. When I went to check out they had me listed to pay. That really upset me because the appointment was initially set up by Tony who also informed me it was free under the Magic program and I was told to pay around $33.00. You would think someone would have asked me or it was recorded when the initial appointment was made. To me that is not customer service. When a person is pulled up in the system, and it doesn't matter if your scheduling a doctors appointment or an oil change they should be asking so many questions. After they figured out I was on the Magic program it seemed to bother Joe in maintenance to have to fix the problem because I heard a big frustrating grunt which made me feel I was bothering him after I waited that long to get a simple oil change. I am truly sorry for venting but if I treated my patients at work in these specific ways our patients would go somewhere else for treatment. More

Tony made our visit a pleasant experience. We did not feel pressured in any way, shape or form. He was well informed on his product and was able to answer any and all questions in a knowledgeable and pro feel pressured in any way, shape or form. He was well informed on his product and was able to answer any and all questions in a knowledgeable and professional and friendly manner. We were never made to feel like we were wasting his time. We would most definitely buy through him again. We are most pleased with Tony and the way were treated. We feel like we have made a friend. More