Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suntrup Kia South
St. Louis, MO
2,811 Reviews
Experience the Legacy of the Suntrup Family – proudly serving the St. Louis area since 1957. What began with Bill Suntrup opening the first dealership in the 1960s has blossomed into a multi-generational, family-run automotive empire. Just a decade after Bill launched his first dealership, his brother Don joined him, and together, they laid the foundation for what would become the Suntrup Automotive Group.
Today, the Suntrup name is synonymous with quality and trust. With over 20 family members actively involved, the Suntrup legacy continues to thrive. Bill's sons, Chris and Tom, are partners in Suntrup West County Volvo, with Tom also serving as President and CEO of Suntrup Ford Kirkwood, Suntrup Buick GMC in St. Peters, and Suntrup Ford Westport.
On the other side of the family tree, Don’s children, Butch and Craig, are proud partners in Suntrup Nissan/Volkswagen, Suntrup Kia, Suntrup Hyundai, and BMW of West St. Louis. As Craig Suntrup reflects, "We all started early in the business, around age 12, doing the grunt work—washing cars, cleaning parts, and painting walls."
The Suntrup family’s commitment to hard work, community, and exceptional service is at the heart of everything we do. We invite you to experience the Suntrup difference—where tradition meets innovation, and every customer is treated like family.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,811 reviews
September 05, 2020
I’m giving one start because my experience was horrible. This is my first time purchasing a vehicle and I WISH I could go back in time & never give this company my money! First, the 2014 Kia Optima I bought This is my first time purchasing a vehicle and I WISH I could go back in time & never give this company my money! First, the 2014 Kia Optima I bought had a minor crack on the front bumper on the right side, I was told the bumper was being replaced only to find out after I signed and was given the keys the bumper was not replaced. When I asked Kelly about it she said “I guess they didn’t have enough money or they just decided not to fix it, I don’t know, but I will order you a paint pen.” Second, while I was at the dealership I was told the car was in the back getting detailed. The car was NOT cleaned at all. It was a Blues hat in the back window, Tim McGraw cd in the armrest, dirt smudges on the inside of the doors and coins and bottle caps on the back floor. About 10mins after leaving the dealership the low tire pressure light came on. I called Kelly about this and she said it was new hire 18yr olds and to bring it back and she will have them clean it better. Even though no one ever attempted to clean that car. The guy BJ who took my payment never gave me copies of any documents I signed and when I reached out to him he said it would be mailed. Almost a month passes (3days before a full month) and I finally receive my title with NO safety and Emissions paperwork. I called them today and they said they would call back but never did. Also my deductible was set to 2,000 by someone when the paperwork was filed only for the lender to deny it and wouldn’t pay Suntrup until I lowered it. I was hassled by the lender and Kelly and BJ even though I told them it takes 5business days to update per Progressive. Kia Suntrup South on South Lindbergh is really disappointing . I honestly believe my race & age was the reason that car was not cleaned and obviously not inspected due to the tire light coming on, on my way home from the dealership. I clearly chose the wrong dealership to put a 2,000 payment down on a car. More
by Ashleyd139
September 05, 2020
I came in because of the warranty Kia offers and wasn’t sure if I would like the car enough until I saw and drove the Sedona and I am now driving it home. I loved our salesman. He was eager to help us and sure if I would like the car enough until I saw and drove the Sedona and I am now driving it home. I loved our salesman. He was eager to help us and make sure I was completely satisfied. Great guy great service. More
by Rox892
Employees Worked With
Moe Saad
September 04, 2020
I traded my car in on 9/3/20. Robyn Jensen was my sales associate. She was wonderful to work with and made my decision to trade in my vehicle an easy one. She is friendly and very knowledgeble. It was a associate. She was wonderful to work with and made my decision to trade in my vehicle an easy one. She is friendly and very knowledgeble. It was a pleasure to do business with her! I will recommend Robyn and Kia to any of my family and friends who are looking for a new or used vehicle. More
by barbmatern
Employees Worked With
Jarrod Rucks, Robyn Jensen
September 04, 2020
Brian is very knowledgeable, friendly and takes great care to keep me updated as we go. I look forward to working with him each time I am there. care to keep me updated as we go. I look forward to working with him each time I am there. More
by andyott1979
Employees Worked With
Brian Richter
September 03, 2020
I recently purchased a car from Suntrup Kia as an out-of-state buyer. I couldn't find the car I wanted closer to home. I worked with Matt and was able to agree on terms for my purchase and trade al out-of-state buyer. I couldn't find the car I wanted closer to home. I worked with Matt and was able to agree on terms for my purchase and trade all over the phone/online. Matt and the rest of the Suntrup team were easy to deal with, quick to respond to my questions, and made everything simple. When I arrived at the dealership to make the transaction, everything was ready to go and the terms were as discussed - no games. I was in and out quickly, and would certainly recommend them for anyone in my position. More
by rfmoncure
Employees Worked With
Matt Lepp
September 03, 2020
I've never purchased from Suntrup before, and it has been almost 8 years since I've been in a dealership. Robyn was very helpful. I was quite undecided about things but she cleared up all my concerns. Ver almost 8 years since I've been in a dealership. Robyn was very helpful. I was quite undecided about things but she cleared up all my concerns. Very happy with my little blue Soul! Kenzie was also very sweet and helped me with the technical aspects. More
by bldcad5
September 03, 2020
It was a pleasure to come here. Cindy was so knowledgeable and professional and nice. I will come back here in the future for my service on my Kia. knowledgeable and professional and nice. I will come back here in the future for my service on my Kia. More
by carlene
Employees Worked With
Cindy Greiwe
September 02, 2020
Quick oil service performed. My service person Cindy was very knowledgeable and especially pleasant to converse with and she kept me updated at all times. At the end I even received an update video. very knowledgeable and especially pleasant to converse with and she kept me updated at all times. At the end I even received an update video. More
by Admir
Employees Worked With
Cindy Greiwe
