Suntrup Kia South

Nothing less than PERFECTION! No BS, just actual help and knowledge for a change! FINALLY A Salesperson for the Buyer. Thanks again Chris Irving! Deuces and knowledge for a change! FINALLY A Salesperson for the Buyer. Thanks again Chris Irving! Deuces More

Brandon was wonderful at communicating with us throughout the whole buying process. He even delivered our car to our home due to certain circumstances that meant we couldn’t leave the house. He explained all the whole buying process. He even delivered our car to our home due to certain circumstances that meant we couldn’t leave the house. He explained all of our different options to us, and was never pushing us one way or the other. We are very happy with the whole process and with our selection of vehicle. More

Great dealership! Moe got us a good deal and kept us informed of all the warranties and coverage Kia provides. He also informed us of the services the Kia dealership provides for our new car. informed of all the warranties and coverage Kia provides. He also informed us of the services the Kia dealership provides for our new car. More

Suntrup Kia does not care about you or anything else. Suntrup Kia does not care about you, your money, or your business. Let me explain my ordeal: Kelly P. was my salesperson. She was kind and work Suntrup Kia does not care about you, your money, or your business. Let me explain my ordeal: Kelly P. was my salesperson. She was kind and worked hard to find the car I wanted. I am very picky and knew what I wanted. I knew getting what I wanted would take time, so I was patient. I intended to lease a new 2021 Kia Seltos. I had been waiting for these cars to come out for a long time, knowing my lease was coming to its maturity date. These cars were officially released Super Bowl weekend 2020. The very next day, I went to Suntrup and met Kelly. I went in knowing the EXACT car I wanted - a 2021 Seltos SX Turbo, white with black roof, grey interior, push-button entry and start, heated seats and steering wheel, and AWD. I waited for months. The SX Turbo wasn't released until mid-March and it seemed nobody was getting the color I wanted. She kept searching, I kept waiting. Eventually, she found me the EXACT car I wanted. I was so excited to finally get it! Suntrup Kia was supposed to trade another dealer for this car and was supposed to get it on a Wednesday and I was scheduled to pick it up on Friday. On Thursday, Kelly called and told me this car was sold by the other dealer right before they were supposed to get it. Okay...so fool me once, right? This isn't the first time Suntrup Kia has done this to me. When I was attempting to trade my 2015 Optima, I was looking to get a 2017 Sportage. Again, knowing what I wanted, they were going to trade another dealer for the car...three times the trade "fell through". So same story, different day. I went to Lou Fusz Kia and got the car I wanted (they also get one star for horrible customer service). So, long story short... Suntrup knew I was ready to sign for this car. Easily $30,000. But, they could care less about customer service which is a shame because their salespeople seem to be so nice. I guess their ownership and management is where the fallout occurs. More

What an amazing experience purchasing our first KIA from Suntrup Kia. Robyn Jensen and Todd were excellent from the beginning to the completion of our purchase. Suntrup Kia. Robyn Jensen and Todd were excellent from the beginning to the completion of our purchase. More

Brian was awesome! We explained what are needs were and he pulled up with the perfect car. Then it went all down hill. The finance department is terrible. Took 3 months to get paperwork we should have gott he pulled up with the perfect car. Then it went all down hill. The finance department is terrible. Took 3 months to get paperwork we should have gotten when we purchased the car, then went in to cancel the extended warranty and gap insurance. Filled out necessary paper work, BJ told me he would send it in the next day and it would be 4 weeks for it to be done. Six weeks later, I called the warranty and the gap companies and they both told me they haven’t received the forms yet. Service after working with the salesperson sucks!! More

Moe is the best all the guys wear great the manager thanks again for working with me love my car I would definitely be back thanks again for working with me love my car I would definitely be back More

Moe was great to work with through the whole process. We will buy another car from Moe at Suntrup. Thanks Moe! You asked great questions and listened to what we said. You were very professional and helpful. will buy another car from Moe at Suntrup. Thanks Moe! You asked great questions and listened to what we said. You were very professional and helpful. More