Suntrup Kia South

Love my new Kia Soul! Brian was amazing! Every person at the dealership was knowledgeable and professional. Would not hesitate to purchase another car through Suntrup! the dealership was knowledgeable and professional. Would not hesitate to purchase another car through Suntrup! More

Fantastic service!! Moe Saad was amazing to work with, there was absolutely no pressure. He was very knowledgeable and went over all the features of the car in detail. I Moe Saad was amazing to work with, there was absolutely no pressure. He was very knowledgeable and went over all the features of the car in detail. I would highly recommend him. BJ Bruner in financing was fantastic also, went over all the paperwork thoroughly while entertaining my 4 year old.. More

Poor customer service, Misinformation! Today I visited Suntrup Kia South for MY first oil change on my 2018 Kia Optima since I have gotten the car. Purchased 11/3/2019. So only a little ove Today I visited Suntrup Kia South for MY first oil change on my 2018 Kia Optima since I have gotten the car. Purchased 11/3/2019. So only a little over two months, granted I drive around 80 miles a day or more for work. So the oil change came quicker than expected. I dropped my car off in the service department and went inside to sign on whatever, and I believe it was Bryan who told me they voided my Lifetime power train Warranty because i was 1700 miles over. Then told me its no big deal because they throw it in with the car its not like I paid for it. Well if its a warranty I paid for it, we all do whether its listed as something I pay for or thrown into the cars price. You don't have time and money to add this to everyone's car for free, so the money is coming from somewhere. The workers building the cars in South Korea are sometimes making as little as $13 an hour to build these cars, so there is definitely a huge markup for sales in the US so the money for that warranty is definitely coming out of my pocket one way or another. Anyways The MY UVO App (the app for these kia cars similar to things like the Chevy app, which shows all of your Vehicle information , maintenance, mileage, trip info, etc. . And this app shows that my next oil change was at 30K miles (I got the car used at 24XXX Miles) So I was at 29700 miles I scheduled an oil change. I talked to Bryan (i believe) and he said that was just my next milestone not my next service after purchase. I asked him how I was supposed to know that and he told me that it was in the information I got at purchase. Well I never got any information at purchase because we bought the car on a Saturday got there around 4 or so and didn't get out of there until 7 which was when they closed so they said they would mail us the paperwork. We never got any paperwork in the mail, and after several attempts at emails and phone calls still nothing and it was kind of forgotten about. They wouldn't even top off my coolant, because it was covered under the lifetime power train and told me I would have to pay $5 for them to fill it. I said no because I can do this by myself for $5 and still have coolant left over in a jug after topping off my car. So I am very unsatisfied with my service, customer service, and the overall communication and forgetfulness of Suntrup. 0 Stars across the board and honestly don't know that I would buy another car from here. Seems this dealer is all over the place. UPDATE: Elliot Silk got in contact with me and my mother who's name is on the car and cleared up the situation. My Power Train warranty is still intact, really don't know why I was told otherwise. First thing I was told was that it was voided, but Elliot said it was never voided so that situation was fixed. I was told the $5 up-charge would have been for Synthetic Oil instead of conventional, and I do remember him telling me that, but I could of sworn he said the same to fill up my coolant if it needed to be filled, maybe I misheard. All is good thanks to Elliot, I guess there was quite a bit of a misunderstanding/misinterpretation/misinformation. Still waiting on the paperwork at signing for the car. But this situation was resolved, sorry not trying to be a pain but I knew something was not right, and this being my first Service with Suntrup Kia I did not have a very pleasant experience. I will post more reviews each time I go up to the Dealership and keep everyone informed on how everything goes! Thank you Elliot for clearing everything up! More

Great customer experience made the buying experience stress free & enjoyable. I never felt pressured & always felt like they listened to my needs concerns and wants stress free & enjoyable. I never felt pressured & always felt like they listened to my needs concerns and wants More

Absolute phenomenal service! Arick was knowledgable, friendly, helpful and upfront about pricing and policies. All salespeople should aspire to give this level of service. Financing was fair, quick an friendly, helpful and upfront about pricing and policies. All salespeople should aspire to give this level of service. Financing was fair, quick and easy. I would reccomend Arick and Suntrup to anyone! More

Moe was very friendly and low pressure. He made sure to go give all of the features on my new car at delivery which is something I’ve never encountered. I highly recommend him and this dealer for your ne go give all of the features on my new car at delivery which is something I’ve never encountered. I highly recommend him and this dealer for your next purchase. More

Kelly and the team here were awesome. Took care of us, helped us find a car more in our price range and were quick with the process. helped us find a car more in our price range and were quick with the process. More

Suntrup Kia, and Moe Saad were wonderful. They were patient, kind, helpful, and above all honest. I don't feel like I bought a car, I feel like we made a friend. I've gotten 3 cars from Suntrup Kia, b patient, kind, helpful, and above all honest. I don't feel like I bought a car, I feel like we made a friend. I've gotten 3 cars from Suntrup Kia, because of how they treated myself and my wife. More

If He Can't Do It Nobody Can. Dan did a great job with no pressure. He asked us what we wanted and did his best to get it done. I went in ready to haggle but didn't need to. He Dan did a great job with no pressure. He asked us what we wanted and did his best to get it done. I went in ready to haggle but didn't need to. He gave us the best deal without haggling. If we were looking for another can, I would go to Dan first and recommend my friends do, too. More

We were car shopping because we had to...our 2011 Kia Soul was totaled out after my hubby was rear ended. I was heartbroken. We did our research on our computer, and found the car we did buy...Brian un Soul was totaled out after my hubby was rear ended. I was heartbroken. We did our research on our computer, and found the car we did buy...Brian understood my "pain" and was patient and supportive! Brian helped me get just that little bit better price I could live with! And BJ, our Finance Guru, managed to get us a lower interest rate than what we had secured on Saturday! BJ knows his stuff! And has a super fish tank to gaze at while the paperwork is finished! So impressed with how we were treated; it was as if we were buying the top of the line Kia, and not the great "previously owned" car we went to Suntrup to buy! Great to leave happy! Thanks! More