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Suntrup Kia South

St. Louis, MO

4.8
2,931 Reviews
Experience the Legacy of the Suntrup Family – proudly serving the St. Louis area since 1957. What began with Bill Suntrup opening the first dealership in the 1960s has blossomed into a multi-generational, family-run automotive empire. Just a decade after Bill launched his first dealership, his brother Don joined him, and together, they laid the foundation for what would become the Suntrup Automotive Group. Today, the Suntrup name is synonymous with quality and trust. With over 20 family members actively involved, the Suntrup legacy continues to thrive. Bill's sons, Chris and Tom, are partners in Suntrup West County Volvo, with Tom also serving as President and CEO of Suntrup Ford Kirkwood, Suntrup Buick GMC in St. Peters, and Suntrup Ford Westport. On the other side of the family tree, Don’s children, Butch and Craig, are proud partners in Suntrup Nissan/Volkswagen, Suntrup Kia, Suntrup Hyundai, and BMW of West St. Louis. As Craig Suntrup reflects, "We all started early in the business, around age 12, doing the grunt work—washing cars, cleaning parts, and painting walls." The Suntrup family’s commitment to hard work, community, and exceptional service is at the heart of everything we do. We invite you to experience the Suntrup difference—where tradition meets innovation, and every customer is treated like family.
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6263 S. Lindbergh Blvd.

St. Louis, MO

63123

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Showing 2,931 reviews

July 22, 2012

Well, I am very honest person, Scott Siefried,is a great sales person. He shows the vehicle you are wanting, he answeres your questions and is a very good sales person. Scott works very hard for you, to mak More

by Viola Rodenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Seifried
June 08, 2012

Purchased 2012 Sorento on February 28, 2012 after being told it was the latest model available form KIA. On March 16, 2012 Kia announced the 2013 model as being available (see Car Scoop website for March 1 More

by Larry Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Moore, Scott Seifried
Jun 08, 2012 -

Suntrup Kia South responded

Dear Mr. Moore, On behalf of the Suntrup Kia team we are sincerely disappointed to hear of your less than satisfactory experience with us. We have reviewed your comments and would appreciate the opportunity to resolve your concerns. I escalated your case to our customer advocate, Clare Vaughn, after reading your posts on our Facebook page. I have spoken directly with Clare and she will be contacting you. We do appreciate your feedback and look forward to resolving your concerns. Sincerely, Missy Knight mknight@suntrup.com

Jun 08, 2012 -

Larry Moore responded

I have already presented a complaint to the Better Business Bureau-----the Federal Trade Commission and Kia Motors America plus Kia Motors Korea. Without some fair resolution, fair to both Suntrup & myself, I will be presenting a complaint to the State of Missouri Offices that handle such affairs. Larry Moore

Jul 11, 2012 -

Larry Moore responded

A reasonable offer can close this complaint now or I will have to continue my effort to warn people of your fraudulent practices. Larry

June 04, 2012

Went to dealership to initially buy an SUV but ended up buying an Optima. Jon took is time letting us test drive numerous vehicles, explaining all of the features and differences between each. He asked ver More

by robertbarlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2012

Great car buying expirence. Brian was very polite and accommodating. We test drove a few different models before decidind on a Soul. Brian went out of his way to make sure we felt comfotable with the pri More

by mrstudzdog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Whitlock
April 13, 2012

Tony was great to work with. He was very knowledgable and friendly. Tony is honest and will take the time to work with you and make sure you are getting the best car for your particular situation. I didn't f More

by Jmalle6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Haman
April 11, 2012

Happily surprised. Went in to test drive a Kia and expected to not do any negotiating. Had a previous less than optimal experience car shopping experience in 2010 at this dealer and figured it would b More

by smahoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Commean
April 02, 2012

This was by bar the best car buying experience we have ever had! Tim our sales person was excellent. He took the time to get us the best deal and great financing. I would recommend this dealership to ever More

by dsteffen1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 09, 2011

We went by to look at new Kia Sorento's. We found one we liked and test drove it. We had started out with Tony who was very nice, but got passed off to Kenny. We had told him we did not want to use the Kia More

by cshtcc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny
Aug 09, 2011 -

Suntrup Kia South responded

Dear cshtcc, I apologize for your unpleasant experience here at Suntrup Kia and thank you for your feedback. Customer satisfaction is of the utmost importance to us, and we would like to ask for an opportunity to rectify this situation. Can you please provide me with your contact information so that I can look into this matter further and contact you directly? Thank you. Sincerely, Stephanie Clarke Suntrup Kia

Aug 09, 2011 -

cshtcc responded

Stephanie, Your welcome to contact me anytime. Clay Hedrick clay@bakerproducts.net Day Phone 800-548-6914 / 573-663-7711 Evening 573-663-7592

Aug 10, 2011 -

cshtcc responded

Stephanie, Can I still plan on hearing from you? Clay Hedrick clay@bakerproducts.net Day Phone 800-548-6914 / 573-663-7711 Evening 573-663-7592

July 01, 2011

I have never been treated with such respect and received the best customer service I have ever experienced at Suntrup KIA. Nick is a GREAT GUY and salesman. He is a man of his word and so was the Finance More

by majesydawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pashos & BJ, Nick Pashos
October 08, 2010

The reason I have given this review is that it is really the truth. Everyone from the girls in the office to the people in the shop have just been outstanding in there service and going out of there way to More

by baseball714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Seifried, Scott Seifried
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