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Suntrup Nissan
St. Louis, MO
5,543 Reviews
Welcome to Suntrup Nissan. We are conveniently located in South County on S. Lindbergh Blvd., between I-55 and Tesson Ferry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 10:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 5,543 reviews
October 02, 2022
My experience with Suntrup solidified all the negative things you hear about buying a car. It was a bad experience start to finish. I had to sit and wait 30 minutes for my rep Brandon on my first appointm things you hear about buying a car. It was a bad experience start to finish. I had to sit and wait 30 minutes for my rep Brandon on my first appointment because he was out getting food. They didn't have the car I wanted, but the exact car was on order, so I reserved it. There was such horrible communication throughout the month I waited for delivery, I started to doubt if the car was in fact on the way. I constantly had to follow up on status and once even got a text reply about a different deal – turns out my rep mixed me up with another customer. Not the type of service I'd expect when spending tens of thousands of dollars with a dealership. Everything I was told throughout the sale was vague and I got the feeling I was being swindled at every step of the process. When my car finally arrived, Brandon was a no show for that appointment, despite telling me several times he couldn't wait to see me. It was obvious they use chat bots, so I wonder how many messages I received were the bot versus my actual rep. From there I was passed to Mike to complete the sale, and he was nice enough, but it was just a wierd, horrible experience overall. I chose Suntrup because of the good reviews, but unfortunately that was not my experience. If you choose to give them a try, prepare to be there for hours on each visit and prepare yourself for the slimy car dealership experience. More
by Car Buyer
Employees Worked With
Brandon Kula, Mike James
September 28, 2022
Best experience I've had purchasing a car in over 40 years of buying cars. Will Zibers was the main reason I ended up purchasing the car from the dealership. He was super friendly, knowledgeable, pro a years of buying cars. Will Zibers was the main reason I ended up purchasing the car from the dealership. He was super friendly, knowledgeable, pro active, sent me texts/emails and videos of the car, and promptly followed up on my every question and request from initial sales contact through delivery and even followed a week later to make sure that I was happy with my purchase, I will make sure to buy my next Nissan from Will and Suntrup Nissan. More
by matt.glazer
Employees Worked With
Will Zibers
September 28, 2022
Stay Away, called finance 5 days in a row just asking for a call back to pick up my title. Couldn't get a sales manager or 3 finance guys to return a voicemail. Imagine if you needed something urgent from t a call back to pick up my title. Couldn't get a sales manager or 3 finance guys to return a voicemail. Imagine if you needed something urgent from these guys. More
by BillBrasky042
Employees Worked With
Joey Baumann
September 27, 2022
Most of staff where very polite and friendly. Landon was a very nice and helpful in helping me find what I wanted not what they wanted sell. Landon was a very nice and helpful in helping me find what I wanted not what they wanted sell. More
by craigtriplett4463
Employees Worked With
Joey Baumann, Landon Bueltemann
September 26, 2022
This dealership is full of lies and talks big game to get people to drive 2.5 hours to get there to stand around for 1.5 hours and never see a vehicle the they try and sell you a car that is in their recondi people to drive 2.5 hours to get there to stand around for 1.5 hours and never see a vehicle the they try and sell you a car that is in their reconditioning lot that says not for sale they take you to look at it but can't hear it run or drive it then take you back to the dealership to sit for 2 more hours and leave with nothing they even took my keys said they were gonna appraise my car and never brought the keys back so I couldn't leave I had to request my keys twice before they gave them back very sad never in my 45 years have I had a problem like this buying a car oh and by the way I have a 2020 jetta and they wanted me to trade it on a 2014 Buick with double the miles and didn't offer Vaseline More
by Jordan_737
Employees Worked With
Michael jones, Joey Baumann, Chase Harget
September 26, 2022
If you're looking to buy, new or used vehicle, go to Suntrup Nissan, ask for Will Zibers. He is the best! Got me the vehicle I wanted, at a great deal! Thanks Will, appreciate all the help! Suntrup Nissan, ask for Will Zibers. He is the best! Got me the vehicle I wanted, at a great deal! Thanks Will, appreciate all the help! More
by ketchersidepk
Employees Worked With
Kyle Ketcherside, Joe Dawidouski, Will Zibers
September 26, 2022
A very pleasant experience no hassle and offering me the best options for my needs I appreciate the kindness bestowed on me simply the best I have been recommending them to many best options for my needs I appreciate the kindness bestowed on me simply the best I have been recommending them to many More
by Maggie Baker
Employees Worked With
September 26, 2022
Oz was very helpful and personable. Made the whole process very quick and simple. I am very pleased with the entire experience and I would definitely recommend working with Oz if you ar Made the whole process very quick and simple. I am very pleased with the entire experience and I would definitely recommend working with Oz if you are in the market for a new car! More
by Azra Secic
Employees Worked With
