Suntrup Nissan

Great Experience at Suntrup I was in the market for a new vehicle because my ‘04 Nissan Pathfinder was on it’s last leg. Originally I’d narrowed my choices to two vehicles, a Nis I was in the market for a new vehicle because my ‘04 Nissan Pathfinder was on it’s last leg. Originally I’d narrowed my choices to two vehicles, a Nissan Altima or Volkswagen Passat. Since Suntrup has both dealerships side by side I decided to go there. I was greated by salesman Wilcox Yorama who has access to both lots and the used car lot. He was very knowledgeable about both vehicles, let me test drive them both and there was no pressure sales. I bring this up because after driving both cars I wasn’t impressed with either. After toiling over my decision for a while and walking around I spotted a Blue Honda Accord on the used car lot. I discussed the car with Wilcox and he was more than happy to take me out on another drive and show me all the features of the Honda. Long story short I ended up purchasing the Honda. I got a great deal on my trade and after a little negotiating I got an even better purchase price on the car! More

Great Very professional, staff was very friendly and we got a great deal on a fantastic Nissan certified car. Would recommend this dealership to anyone who Very professional, staff was very friendly and we got a great deal on a fantastic Nissan certified car. Would recommend this dealership to anyone who is looking for a great used car. More

Fantastic Fast and friendly service. Very competitive pricing. Nissan certified used car was really important to us. They answered all our questions and got Fast and friendly service. Very competitive pricing. Nissan certified used car was really important to us. They answered all our questions and got us a fantastic car. More

Phenomenal experience Miles was wonderful and took the time to listen to my needs and wants with my next vehicle purchase. I was offered snacks and a drink. Car buying has Miles was wonderful and took the time to listen to my needs and wants with my next vehicle purchase. I was offered snacks and a drink. Car buying has never been so easy! I’m glad I got to work with an amazing staff team! More

Great experience Actually this is my first time to buy a car, before visit Miles I get nervous because I don't know how to communication with a dealer. Miles was wonde Actually this is my first time to buy a car, before visit Miles I get nervous because I don't know how to communication with a dealer. Miles was wonderful and took the time to listen to my needs. Without the amazing team, I can't get my dream car. Thanks a lot! More

Working with Joe was absolutely outstanding I am almost 60 and have bought many new cars and trucks in my life, but this was by far the best buying experience of my life! Joe went back and forth I am almost 60 and have bought many new cars and trucks in my life, but this was by far the best buying experience of my life! Joe went back and forth for over an hour to get us the best deal possible! Joe still looks out for us and takes care of our needs at the dealership even after the sale. Great asset to the company as well as to customers! We will never again go anywhere else for a vehicle. More

Poor experience overall Went to look at a Rogue after being in contact with the dealership for several days. After arriving, we were connected with a totally different sales Went to look at a Rogue after being in contact with the dealership for several days. After arriving, we were connected with a totally different sales person (Stacey) than we'd been in contact with (we actually never even met that person) and were told the car we'd hoped to test drive had just been sold. Stacey then had to stop in the middle of speaking with us to greet another couple who walked in the door- not because other sales staff were busy with customers, but because no one else even looked up while sitting at their desks! To further our disappointment, we also found out the internet was inaccurate in the list of features (the internet stated multiple options that apparently are only really available on a different, more expensive model) and that there was no way we could get all the "wish list" items we were looking for on the basic model we'd been looking into. Stacey next explained to us that there were NO certified pre-owned Rouges available for us to even test drive, as they were all in use as service vehicles, but they were asking if someone could "bring one back" for us to check out. Eventually we were able to test drive a very nice Rogue that had all the options yet was out of our price range. Aparently another sales person, Terry, has been driving this one and was nice enough to let us test drive it, so we could get a feel for the vehicle. As my wife looked at the scratches and damage (mostly minor cosmetic stuff, but quite noticable!) on the interior and exterior of the car, Stacey said "If you're going to be that picky, you better buck up and just buy a new one!" If I'm going to buy a car, I'm going to be sure it's in nice shape, since it's new to me, so yes, I'm going to look at things like big brown stains on the ceiling, higher mileage (by a few thousand miles) than advertised, and dents in the seats. When we returned from the test drive, we sat down with Stacey again to discuss options and next steps. We did have some specific asks as far as color, mileage, and convenience options we wanted, but knew we weren't going to be able to get everything and stay in our price range; the goal was to find a happy medium and ideally, purchase a vehicle. However, Stacey instead said to us something along the lines of 'you're going to have to give on the color, bells and whistles, or mileage. So I just don't think we have a car for you.' There was no presentation of other options, other vehicles, or any other conversation. We were simply dismissed, which was especially frustrating considering we had said from the beginning we were open to any SUV, as we were not familiar with any type of Nissan. I guess Stacey didn't actually "really want to sell you guys a car" like she'd said when we first arrived! I was quite insulted and disappointed by the complete lack of customer service! My wife and I both were open to conversations about other cars besides Rogue, or even other makes besides Nissan, yet none were even presented. It worked out for us in the end, and we purchased a vehicle from another dealership where we had the best experience ever, got a great deal, and were treated with respect. More

Great experience at Suntrup. Great experience. No high pressure from anyone. Tyler Wheat engineered a deal that I could not be happier with. Dan Linton explained my finance and wa Great experience. No high pressure from anyone. Tyler Wheat engineered a deal that I could not be happier with. Dan Linton explained my finance and warranty options like a true professional. I love the truck! More

Fun group of employees at Suntrup Went in to check out the Murano with no intention of buying..Tyler Wheat’s knowledge of this vehicle was spot on. He had all the answers to my many qu Went in to check out the Murano with no intention of buying..Tyler Wheat’s knowledge of this vehicle was spot on. He had all the answers to my many questions. We ended up purchasing a vehicle sight unseen. We drove a demo and fell in love with the car. Upon delivery, Tyler was even more helpful in sending us on our way in our beautiful new car! Joe (Tyler’s boss) took the time to understand our needs as well. From start to finish everyone at the dealership was welcoming and warm. Tyler has called every step of the way to inform us of the delivery process. We appreciate the quality of your salesmen and look forward to working with Tyler in the future. More

Amazing You guys went above and beyond for us. Could not have asked for a better car buying experience. thank you for everything! I love my new (to me) Mazd You guys went above and beyond for us. Could not have asked for a better car buying experience. thank you for everything! I love my new (to me) Mazda 2! More