Suntrup Nissan

I drove up to suntrup wanting to get a new car. I walked around the dealershp and no one came out to help me, I thnk walked in the showroom and still no one offered to help me. I then asked someone to show around the dealershp and no one came out to help me, I thnk walked in the showroom and still no one offered to help me. I then asked someone to show me a car. I like it so I got a quote (after about 2 hours...) I tood the quoke to Nissan West County and they laughed at it. Nissan West county was able to give me a special edition model at a lower price then suntrups base model... Thanks for wasting my time! $5 grand over my butt, what a rip off More

The customer service of this company is a disgrace. They have rude women answering the phones. The service department never calls you back and if you have anything but a new car they could care less about y have rude women answering the phones. The service department never calls you back and if you have anything but a new car they could care less about you. They put you on hold forever when you call and did a terrible job with the recall on my pathfinder. They fixed it only half way and there were fumes pouring into my vehicle because they didn't take the time to do a good job and you could see the engine from the steering shaft inside the car. I left two days worth of messages and never got a call back and I call the company 13 times in two days and finally insisted that they physically go into the service department and contact someone. Every person I spoke with was rude except the mechanic Sean who finally answered the phone. Awful service, awful workmanship and rude people. More

Michael Baer gave us a great shopping experience. Michael's professionalism and friendly demeanor make him an asset to any organization. Suntrup VW made the right choice when hiring him. We would def Michael's professionalism and friendly demeanor make him an asset to any organization. Suntrup VW made the right choice when hiring him. We would definitely purchase another car from Suntrup VW. More

Terry Crowley was by far the best salesman I talked with when purchasing my car. He was not only friendly and easy to talk to, but he was also straight forward. I had visited other dealerships before I came when purchasing my car. He was not only friendly and easy to talk to, but he was also straight forward. I had visited other dealerships before I came to Suntrup Nissan and they all gave me plenty of their time until I told them I was going to look at other dealerships before making a final decision. Other dealers wouldn't talk with me about price negotiation until I committed to them. Terry worked with me from the beginning. It was clear he was serious about getting my business. The fact that he was straight forward was a huge reason I bought from him. Other dealers wanted to me drive back and forth to talk with them but Terry was serious from the beginning and didn't want to waste my time. He got me a great, fair price and made me feel appreciated the whole time. I cannot say enough great things about my experience. I would recommend Terry from Suntrup Nissan to anyone (and I plan to) and I plan on going back to him for future purchases. More

I was in the market for a new black and tan VW Jetta TDI. Michael was able to find the exact car I wanted and worked with me to make sure my car payment was where I wanted it to be. I really appreciate all t Michael was able to find the exact car I wanted and worked with me to make sure my car payment was where I wanted it to be. I really appreciate all the hard work. More

So happy with my new 2012 Jetta I purchased from JD Hergenrother at Suntrup VW. JD got the exact car I was looking for. The buying process was no nonsense.I highly recommend JD if you are interested in Hergenrother at Suntrup VW. JD got the exact car I was looking for. The buying process was no nonsense.I highly recommend JD if you are interested in a new VW, he's a great guy that made buying a new car fun. Thank you! More

Where do I start....I'm on my 4th VW now and will continue to do business with Russ. No matter how busy he is, he always takes time to give me attention. I love the personal attention and service I continue to do business with Russ. No matter how busy he is, he always takes time to give me attention. I love the personal attention and service I get from Russ (and the whole team). I am not sure if anyone I have raved about Suntrup and Russ to have purchased from them, but its certainly not for a lack of trying and testimony on my part ;-) Good luck Russ - hope you have an even better 2013! Brenda Bradley - Proud owner of an EOS (woot woot)!! More