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Suntrup Nissan - Service Center
St Louis, MO
880 Reviews
Welcome to Suntrup VW. We are conveniently located in South County on S. Lindbergh Blvd., between I-55 and Tesson Ferry. Suntrup VW has been ranked the #1 volume VW dealer for 9 years.
What makes us different?
We offer a Lifetime Powertrain Warranty with every new VW purchase!
We offer $1,000 price protection to ensure you always get the best deal.
We have night time service hours and free car washes for the life of your vehicle.
Read More
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 10:00 PM
Saturday Closed
Sunday Closed
880 Reviews of Suntrup Nissan - Service Center
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June 13, 2019
Super Service Just bought a set of tires for our Murano and as always the Service Department did a great job. Dave Riemer has been our go to person for a couple of Just bought a set of tires for our Murano and as always the Service Department did a great job. Dave Riemer has been our go to person for a couple of years and he is the best. More
by DB
Employees Worked With
Daniel Linton, Daniel Linton, Dan Linton
Helpful November 14, 2018
Oh happy day. I came in for an oil change on my Altima that I bought here in 2015. I saw my friend Nadja working as a saleswoman so I spoke to her about my interest I came in for an oil change on my Altima that I bought here in 2015. I saw my friend Nadja working as a saleswoman so I spoke to her about my interest in possibly trading the Altima in for a newer more spacious car since I have 4 children. She found the PERFECT car for me , and got it all figured out for me. I am so glad I saw her today and got to work with her . She is such a pleasant employee! I definitely will be back in a few years for another good deal! More
by Mrsmoses13
Employees Worked With
Nadja Becirovic, Nadja Becirovic, Nadja Becirovic
October 30, 2018
Outstanding service Collin Costello assisted us in the purchase of our Pathfinder. He was very knowledgeable about the product, understanding our limits and overall a ple Collin Costello assisted us in the purchase of our Pathfinder. He was very knowledgeable about the product, understanding our limits and overall a pleasure to work with. I would recommend Collin Costelo to anyone looking to purchase a car. More
by Board1
Employees Worked With
Collin Costello, Collin Costello, Collin Costello
August 14, 2018
Friendly The staff overall has excellent and honest customer service. My salesman Stephan Mason is awesome. He's attentive and gives 100% customer satisfaction The staff overall has excellent and honest customer service. My salesman Stephan Mason is awesome. He's attentive and gives 100% customer satisfaction. Suntrup rocks😊 More
by Memphis Belle
Employees Worked With
Staphen Mason, Staphen Mason, Staphen Mason
August 03, 2018
Happy customer I was very pleased with the service I received when I brought my car in the other day. This was not my first visit. I have always received excellent s I was very pleased with the service I received when I brought my car in the other day. This was not my first visit. I have always received excellent service. Scott my service advisor is great. I felt as if I was his only customer. My needs were of number one importance. He went above and beyond to make sure I was taken care of in a polite, professional and genuinely caring way. Thank you. More
by Lori Greenwell
Employees Worked With
Scott in service
July 10, 2018
Worst customer service experience When my vehicle started having problems I called the service department and was transferred to voicemail, which was understandable it was 6PM. I did n When my vehicle started having problems I called the service department and was transferred to voicemail, which was understandable it was 6PM. I did not hear back for 6 business days, so I called them back and was told I need to call my warranty and ask them if what (I thought) was wrong is covered. After speaking with them, which they told me the dealership needs to call before they touch the vehicle. I called Nick back, even though he was rude on the prior call. I scheduled an appointment, when Nick called to tell me that my vehicle was not covered at 11:30AM because my mileage was over, I asked why was I not told to ask about my mileage, I would have not brought it in the service shop if I knew it was not covered. When I got there at 2:45PM my paperwork was still not filled out, he told me there was a fee for looking at my vehicle, which was never stated on the phone as well as I had to walk all the way to the back of the parking lot to get my vehicle and find it. I asked to speak with a Manager and he never went and got one and said that I need to take responsibility because I should know how a dealership works, he does this all the time. He then gave me my key and said I wont charge you, my car is somewhere in the lot. Their service was great when Armann was there and has not been the same since. I will let everyone know how poorly I was treated and to take their business elsewhere. More
by Alexis S
Employees Worked With
Nick
July 10, 2018
Nick in your Service Dept...Extremely Disappointed Upon needing our car repaired Nick instructs us to call the manufacturer to verify we have a warranty. I have never been asked to do that of course n Upon needing our car repaired Nick instructs us to call the manufacturer to verify we have a warranty. I have never been asked to do that of course not being in the auto repair warranty service dept.,that would be Nicks job. Of course that was 6 days later he answered. Once we finally get to speak to him; he then misleads us to "of course bring your car in since you still have a warranty" He then proceeds to call and tell us the problem is not covered. ...oops you are over on your mileage...Nick never asked how many miles we had..why because Had Nick done his job correctly he would have known that but he instead wants us to do half his job so he can come back to charge $800.00 to repair. Basically to take advantage of; everyone knows what desparity it is not having a vehicle causes! Last but not least with a horrible disposition representing the Suntrup Family he says..." i don't know if your car is put back together or not its somewhere way in the back" as he throws the keys. Nick may rake the Dealership along with other people needing their vehicle repaired like myself just to line his pockets with extra wages yet all his actions and deceit do is guarantee we will never be back along with spreading the word so others will never be treated this way. Shameful actions by one person go a long way! ! More
by Sickenedanddisgusted026
Employees Worked With
Nick in Service, i am truly sorry i did not ask his last name !
July 06, 2018
Awesome service Stephan Mason is a fantastic salesman. He is always very accommodating and helpful. I came in for a service call and was greeted by someone else who w Stephan Mason is a fantastic salesman. He is always very accommodating and helpful. I came in for a service call and was greeted by someone else who wanted to talk about upgrading. He walked me over to Staphen who had sold me a new car 3 years earlier. I have been very happy with all of my purchases from Nissan. Because of Stephan and his great customer service I will always come to him for purchases. He is a wonderful asset to your company. More
by LeahRed
Employees Worked With
Nadja Becirovic,Staphen Mason, Staphen Mason, Nadja Becirovic, Nadja Becirovic, Staphen Mason
June 24, 2018
Wonderful service Went in for oil change got in in good time, Dave was pleasant and courteous when writing up the work order and the tech Chris did a good job on the s Went in for oil change got in in good time, Dave was pleasant and courteous when writing up the work order and the tech Chris did a good job on the service. Very pleased with the work!!! More
by Arnie
Employees Worked With
Dave Riemer
June 06, 2018
Amazing service! My husband and I have bought many cars from this dealership. The reason why? They are extremely knowledgeable on the vehicles they sell, but mainly th My husband and I have bought many cars from this dealership. The reason why? They are extremely knowledgeable on the vehicles they sell, but mainly they don't forget you once you purchase your car. Their service is exceptional, I also like the late hours of service they are open until 9pm which is wonderful for a working person like myself. Very friendly staff not just the sales people but everyone. What I couldn't believe is Stephen Mason who is a sales person helped us with service (we walked in off the street no appointment) My daughter was in a bind going out of town and the appts were booking 2 weeks out. He was amazing he got her car in to be repaired. What amazed me is he didnt know us or sell us a car but still went above and beyond when asked! This is the sales person and dealership you want to deal with. We are so pleased. More
by Terri C
Employees Worked With
Staphen Mason, Staphen Mason, Staphen Mason
