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73 Reviews of Suntrup Volkswagen - Service Center
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December 31, 2020
The service write Ian did an excellent job answering my questions about my car and then followed up with what was fixed and done with my car. Thanks. questions about my car and then followed up with what was fixed and done with my car. Thanks. More
by robert j.
Employees Worked With
Helpful December 30, 2020
Buyers beware!Horrible service they told me they had the Buyers beware! Horrible service they told me they had the right to refuse service to anyone they want. My heat has been broke for over a year(2018 br Buyers beware! Horrible service they told me they had the right to refuse service to anyone they want. My heat has been broke for over a year(2018 brand new zero miles bought from them)and they say it work. After having my car in the shop four times I took it back as they asked when the heat was not working. Blaze wanted to fight you n the showroom. He was cornered with all his lies and could not deliver. Then wanted to fight and try and kick me out of the dealership. If he is going to use these bullying techniques on men women watch out. Aggressive sales person is one thing wanting to fight is a different. This is the third vehicle we bought from them. We will not be going back. More
by Badcs
Employees Worked With
December 15, 2020
We are always really pleased with the service at Suntrup. Scott and Ian made sure everything was taken care of quickly and efficiently. I am confident that my Passat will keep running strong thanks to thei Scott and Ian made sure everything was taken care of quickly and efficiently. I am confident that my Passat will keep running strong thanks to their work! More
by walker
December 11, 2020
My 2020 Atlas was making some front end noises that were difficult to diagnose. Ryan Thoele was very patient and professional with me. They were able to fix the problem and the car drives like brand-new a difficult to diagnose. Ryan Thoele was very patient and professional with me. They were able to fix the problem and the car drives like brand-new again. This is by far the best dealership for Volkswagen service. More
by 4343essen
Employees Worked With
Aaron Brekel, Mike Novak
December 10, 2020
Been buying and servicing my vws here for over 40 yrs. Dave Reimer and the techs take very good care of my vehicles. You should give them a try if you haven't already. Dave Reimer and the techs take very good care of my vehicles. You should give them a try if you haven't already. More
by Wilhil
Employees Worked With
David Riemer
December 09, 2020
Always fast always friendly. Scott in service went above Always fast always friendly. Scott in service went above and beyond making sure I got the correct service and best price and lined up a rental car. Always fast always friendly. Scott in service went above and beyond making sure I got the correct service and best price and lined up a rental car. More
by bcall
Employees Worked With
December 05, 2020
I appreciated being able to come to the Suntrup without an appointment and get my oil changed and tires rotated. Danny was very pleasant and the work was done in less time than I was told when I arrived. an appointment and get my oil changed and tires rotated. Danny was very pleasant and the work was done in less time than I was told when I arrived. More
by Nan D
Employees Worked With
Danny
November 11, 2020
David was my service advisor and he was friendly and helpful. They went above and beyond to determine that the error message I received was due to VW car-nets service being down on a particular day as o helpful. They went above and beyond to determine that the error message I received was due to VW car-nets service being down on a particular day as opposed to an issue with my vehicle. Overall, very positive experience. More
by Debbie
Employees Worked With
David Riemer
November 10, 2020
Scott and Ryan continue to be the most courteous, kindest, and respectful technicians at Suntrup. A generous smile & appreciation for the customer is felt in all areas of the dealership. With respect kindest, and respectful technicians at Suntrup. A generous smile & appreciation for the customer is felt in all areas of the dealership. With respect to the type of business, all areas of the service, sales and reception are incredibly clean and tidy. More
by Kren
November 06, 2020
I never have trouble getting my van in for service. The people there are courteous and helpful. Dave takes the time to explain what's wrong and always has the customer'a best interest in mind. people there are courteous and helpful. Dave takes the time to explain what's wrong and always has the customer'a best interest in mind. More
by DonS
Employees Worked With
David Riemer
