Superior Dodge Chrysler Jeep of Conway
Conway, AR
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Great employees who take care of you and work with you Kameron is Mr. Fix it! Had some issues with a previous vehicle and the staff was very helpful getting us out of it and into a new one. They were very Kameron is Mr. Fix it! Had some issues with a previous vehicle and the staff was very helpful getting us out of it and into a new one. They were very patient with our frustrations and helped get my wife into what she wanted. Always a good experience at superior which ya cant really say about most dealerships. More
3 long years Update: John has reached out to me to make things right. I have been assured that additional training has been provided to avoid this situation in the Update: John has reached out to me to make things right. I have been assured that additional training has been provided to avoid this situation in the future. I am giving the dealership the opportunity to make things right and will update with future interactions. My initial purchase, in 2015, was amazing. I worked with a wonderful sales woman that has since moved on. My first year I remained completely loyal to this dealership. I even drove an hour for an oil change. At this point customer service began to slip. Service by far has the worst customer service. Long waits, days without return calls and just down right rude employees. Fast forward to a few weeks ago. I had to return to the dealership for a new key. While waiting on my service to be completed, I asked for the sales woman I had previously worked with. It was at that time I was informed that she no longer worked there and they stuck me with the worst salesman EVER, Randall. Randall was very short, made me feel rushed and didn't take the time to address concerns I had. He left me alone in his office for a very long time. I eventually went and found the GM who was able to make things move a little faster. Fast forward to today. I called with some questions and I spoke with Justin in finance. Justin is rude and acts as if he doesn't have time to deal with you. This dealership only cares about making a sale. I will never ever recommend, purchase or have any service done at this dealership. I could go on and on about bad experiences but I don't have the time. Buyers beware!! If you decide to gamble with this dealership make sure you use Kit in finance, Mark in service or GM is very helpful. More
Top notch yet again!!! This is the second vehicle that I have purchased from Superior jeep in Conway in literally a month (32 days to be exact). True to my word I went throu This is the second vehicle that I have purchased from Superior jeep in Conway in literally a month (32 days to be exact). True to my word I went through Terry Brown again and once again he did an absolutely amazing job, especially this time around. We had a bit of a difficult situation to work through and some hoops to jump through and Terry handled it without the slightest bit of stress or pain felt on my end. He truly takes care of his folks, and I’ll say it again....I WON’T work with anyone but Terry when it comes to purchasing a vehicle. He got me an amazing deal on a vehicle I believed would not be an option for many more years down the road. Even with a mountain of negative equity and a poor credit rating, he treated me like a person and was very straight forward about what could be an option, what he was comfortable fighting for and what was not doable. As for the vehicle, the first one I test drove this time around was awesome and as we were talking about it I mentioned that I liked red and he showed me one a step up in the color I liked and said “ hold on I’m gonna go grab the keys cause you’re gonna wanna drive this one” and man was he right. He didn’t try to up sale me, he knew my budget and situation and made sure it was in my price point and wouldn’t you know it a week later that is the Jeep I now have sitting in my driveway! Now for after the sale....Terry is amazing at following up and making sure his folks are satisfied with their purchase and things are doing well.....NOT your typical “car salesman”. He absolutely goes the extra mile and every mile after that. I will not buy from anyone else not matter where he sells cars at. I will also refer anyone and everyone to him....family, friends and strangers. I cannot say it enough, by far the best most smooth painless experience....dare I say enjoyable...YES!!!! More
Excellent deal, excellent service Best overall experience I've ever had buying a new car. Everything was as agreed to. Kameron was very knowledgeable of the vehicle and had everything Best overall experience I've ever had buying a new car. Everything was as agreed to. Kameron was very knowledgeable of the vehicle and had everything ready to go as soon as I got there. I drove from Alabama - that's how good the deal was. Highly recommend. More
Total Upgrade Good experience. Helpful and courteous. Found the right vehicle for Mom and Dad! They needed luxury with space but not so long that it was difficult t Good experience. Helpful and courteous. Found the right vehicle for Mom and Dad! They needed luxury with space but not so long that it was difficult to maneuver in traffic. Dad got his comfortable seating and climate controls for him and Mom got the space to haul her power-chair. Even found it all at the price they were happy with! More
Mopar Experience Great Experience at Superior. Everybody was polite and helpful. Very knowledgeable about their products and a large selection to chose from. First sto Great Experience at Superior. Everybody was polite and helpful. Very knowledgeable about their products and a large selection to chose from. First stop when I need a new car. Thanks Guys More
Dodge journey Terry Brown made sure we got into a new vehicle and made sure we got something with the features we were wanting. He went above and beyond for us !! Terry Brown made sure we got into a new vehicle and made sure we got something with the features we were wanting. He went above and beyond for us !! More
Great experience! I had a great experience from sales to payment. I went to the dealership already knowing which vehicle I wanted and there was no pressure to switch n I had a great experience from sales to payment. I went to the dealership already knowing which vehicle I wanted and there was no pressure to switch nor did they try to bait and switch me to another vehicle. In and out in less than 2 hours. More
Awesome dealer Had a great experience with this dealer ! Love my car salesman ! Got in what i needed in good time !! Got a even better can that i needed for the righ Had a great experience with this dealer ! Love my car salesman ! Got in what i needed in good time !! Got a even better can that i needed for the right price ! More
most amazing experience ever These guys worked really hard to get me deal that i wanted on my first ever brand new car i couldn't be happier big thank you to hank (treetop) for al These guys worked really hard to get me deal that i wanted on my first ever brand new car i couldn't be happier big thank you to hank (treetop) for all his hard work he had paperwork ready and a car that fit my needs picked out for me before i even got there i am forever grateful and i love my new car thanks guys so much More


