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Superior Dodge Chrysler Jeep of Conway
Conway, AR
386 Reviews
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Showing 19 service reviews
March 02, 2026
Recently when driving through Conway, Arkansas, the water in fuel light came on the dash of my 2026 Dodge ram. I had one day to kill so I decided to make an appointment at this dealership. Everything that I in fuel light came on the dash of my 2026 Dodge ram. I had one day to kill so I decided to make an appointment at this dealership. Everything that I had read in the meantime, referred to a simple task. That task was to drain the fuel filters. When I got to the dealership I was quoted $1600 for the job. I asked to talk to the supervisor in the service department and the supervisor told me that they had to take the fuel tank out, drain it and empty all the lines in order to resolve the issue. They also had to change the fuel filters. Something didn’t sit well with me so I decided to call the Chrysler dealership where I bought the truck. They were shocked with what I had been told. They told me that according to the books that they’re supposed to follow for Repair all they have to do was to drain the fuel filters. I went back to the supervisor and asked him to just drain the fuel filters. The truck was given to me with the light on the dash still on. Once I got home, I took the truck to my Chrysler dealership. They addressed the issue by draining the filters and cleaning the sensor. In the meantime, they told me that the drains had been damaged by the previous dealership. The problem got solved at no charge given that the truck is still under warranty. At Superior Dodge Chrysler dealership in Conway I was still charged $200. When I contacted them about all that had happened and requesting that the manager would contact me, I heard nothing but crickets. These folks are crooks. DO NOT GO THERE!!! I’m leaving this review in an attempt to not have anyone else fooled or taken advantage of. Service is horrible, unprofessional and incompetent! More
by Sergiofvelez
Employees Worked With
Service supervisor
October 10, 2024
These incompetent idiots couldn't complete a bloody job if you paid them too. OVER paid them too at that if you paid them too. OVER paid them too at that More
by Markzzz
Employees Worked With
Kim Sims, Phillip Gavin, Dionte Callaway, Christian Cox, Lindsey McHenry, Jacob Pangle, John Fowler, Jay Pierce, Kenneth Nelson, Joshua Pearrow
October 10, 2024
It sucks the service department trying to charge me for trial and error expedition to find a vibration in a truck with 4000 miles that's under warranty Will never buy another vehicle from them. Guess I sho trial and error expedition to find a vibration in a truck with 4000 miles that's under warranty Will never buy another vehicle from them. Guess I should have purchased my New Ram at Red River Dodge where I bought the last three they stand behind their warranty. It's sad that you buy a vehicle that has a warranty and then want you to pay them to figure out what's wrong with it. More
by Mcphc79
Employees Worked With
Kameron Camp, Brandon Walters, Brian Tusieseina
October 27, 2023
I recently had the pleasure of experiencing the superior service at Superior Dealership for my Jeep repair needs. From start to finish, my encounter with their team was nothing short of excellent. First service at Superior Dealership for my Jeep repair needs. From start to finish, my encounter with their team was nothing short of excellent. First and foremost, I was impressed with their promptness. I called for an appointment, and they were able to schedule me in within a reasonable time frame. This was greatly appreciated, as I rely on my Jeep for daily commuting, and downtime can be quite inconvenient. Upon arrival, I was warmly greeted by the friendly staff, who made sure I felt welcome and comfortable. They listened attentively to the issues I was facing with my Jeep and explained the repair process thoroughly. Their transparency and willingness to answer my questions put my mind at ease. The repair work on my Jeep was executed with the utmost professionalism. The technicians clearly demonstrated their expertise and skill, leaving me with complete confidence in their abilities. What's more, they used genuine Jeep parts for the replacement, ensuring the long-term reliability of my vehicle. Throughout the repair process, I received regular updates on the status of my Jeep, which kept me in the loop and allowed me to plan accordingly. The efficiency with which they handled my repair was truly impressive, and I got my Jeep back in excellent condition sooner than I expected. Last but not least, the pricing for the repair was fair and competitive. I left the dealership feeling that I had received top-quality service at a reasonable cost. In conclusion, I can't say enough about the outstanding service I received from Superior Dealership. They went above and beyond to ensure my Jeep was back on the road in perfect condition. I highly recommend their Jeep repair service to anyone in need of a reliable and customer-focused dealership. Thank you, Superior, for your exceptional service! More
by laurabellearkansas
Employees Worked With
Calvin, Jacob, Aaron
October 27, 2023
I just want to say how much I appreciate the service team here. They all ways tell it like it is and are honest. If I need that filter and they tell me, you best believe I’ll be getting that filter! There’s here. They all ways tell it like it is and are honest. If I need that filter and they tell me, you best believe I’ll be getting that filter! There’s a reason I take my vehicles to a DEALERSHIP. You get dealership quality and service. Thank you for keeping it honest and transparent, Superior! Y’all rock. More
by Chaosturtle
Employees Worked With
Aaron, Stephen, Calvin
October 26, 2023
This is my favorite dealership in Arkansas. I have been to several others in the area but this is the one I will always come back to. Thank you Superior Dodge in Conway for fast and reliable se I have been to several others in the area but this is the one I will always come back to. Thank you Superior Dodge in Conway for fast and reliable service each and every time More
by s.branscum7200
Employees Worked With
Calvin Holder, Doug Hebert, Brian Tusieseina
October 26, 2023
2022 Ram Limited. Very Disappointed. $72k Truck. Seems to be no pride in the techs. 2 Hours for an oil change and Rotate with balance, *WITH* an appointment. My truck Very Disappointed. $72k Truck. Seems to be no pride in the techs. 2 Hours for an oil change and Rotate with balance, *WITH* an appointment. My truck is extremely clean and the Tech left oil smudges on Exterior driver door, and smudge on Interior driver door panel. Tech didn't fill up washer fluid, with low washer fluid light was present. Was told their washer fluid wouldn't mix with the washer fluid that's in the vehicle. *All washer fluids are made up of water, soap, and alcohol.* I think they forgot and tech didn't want to come outside to do it. This dealer isn't the closest, and I decided to drive farther away thinking they were going to provide great service. I was wrong. $180 service on a $72k vehicle, you would think you would get better service. Bay the service writer was awesome! She was very kind and courteous. More
by MATTHEWANNIS2181
Employees Worked With
Bay
February 22, 2023
I'm no longer interested in buying a car from Superior Dodge, but their service department remains excellent, begining with the Service Adviser, Doug Hebert. He was very profesional and easy to work with Dodge, but their service department remains excellent, begining with the Service Adviser, Doug Hebert. He was very profesional and easy to work with, a good fellow. More
by joernone
Employees Worked With
Doug Hebert
August 21, 2022
We purchased a handicap van from a private party and drove over 3 hours to pick it up. We immediately started having trouble with the van shifting, The people I bought it from contacted Superior Dodge C drove over 3 hours to pick it up. We immediately started having trouble with the van shifting, The people I bought it from contacted Superior Dodge Chrysler Jeep Ram in Conway and Eric said to have us come over right away and he would get it checked out for us. Eric Hunt got the van in right away and the mechanic Terry Hall knowing we were worried reassured us he would get everything checked out and get to the bottom of the problem. He not only found out that there was a connection loose. Terry also resurfaced the front rotors that were bad a safety issue and programmed our new key fobs while we waited. We left feeling safe and more comfortable with our purchase. Thank you, Eric Hunt and Terry Hall for getting us in on Saturday at the last minute and taking such good care of our new van. More
by Paige123
Employees Worked With
Eric Hunt, Terry Hall
October 30, 2020
Brain T. Is a man of his word. If he tells you he will do something he will deliver. Thanks for being a man of your word!! Thanks , Scot Davis do something he will deliver. Thanks for being a man of your word!! Thanks , Scot Davis More
by Scot Davis
Employees Worked With
Brian Tusieseina
