Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Superior Dodge Chrysler Jeep of Conway - Service Center

Conway, AR

3.8
10 Lifetime Reviews Review Dealership

10 Reviews of Superior Dodge Chrysler Jeep of Conway - Service Center

Sort by
October 30, 2020

"Brain T. Is a man of his word. If he tells you he will..."

- Scot Davis

Brain T. Is a man of his word. If he tells you he will do something he will deliver. Thanks for being a man of your word!! Thanks , Scot Davis

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
November 21, 2019

"Above and Beyond Customer Service"

- gw_ark

I lost a taillight Assembly somewhere in Little Rock. Called and spoke with parts department he was adamant that he left at 6:00 pm and then transferred me to Calvin to see if he could help me put one on it was 5:40 I was in Mayflower and it was dark, parts said I could pay with my debit card so I pulled off and gave it to him because he left at 6:00pm. I got to the dealership 5:57 and Calvin was waiting we put it on and I was on my way. It was dark and I still had to drive to Clarksville, I want to say thanks to Calvin for going WAY ABOVE CUSTOMER SERVICE and when I trade my 2009 Dodge Ram in it will be with Superior for this very reason again thanks for having such a wonderful employee

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Calvin
May 14, 2019

"Superior Dodge treats you like they actually want your busi."

- Wayne&judy

Roger Claret is our salesman. You can ask anyone I hate dealing w/ salesmen. Roger has made buying a vehicle actually painless. In the past I usually feel like I’ve been “taken” and not really pleased w/my overall experience. Even more so if I have to take the vehicle back for any reason. After dealing w/Roger and Superior Dodge My husband and I don’t mind it so much. We feel like we got a good deal on our Ram 2500 diesel. Even when we had to take it back to the dealer for a recall. Roger checked on us then put us in a loaner so we could run some errands while they took care of the truck. I know most would say that’s what should have been done, but a lot of dealers don’t do that. Most dealers really don’t care if you ever come back. That’s not the way Superior Dodge or Roger made us feel. They act like they want our business. Which is rare. We will continue to use Superior Dodge and Roger for our vehicle needs. Thank you!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Roger Claret
April 18, 2019

"Can't even handle recalls"

- Paininass

Called yesterday made sure they had everything to do the recalls on 2017 Dodge Ram. Was told they had it and could do it. Setup drop off time of 7am, dropped off asked if it could be done around lunch, was told no problem. Called at 2:00 was told they was no one available to give me any information someone would call me back. At 3:00 I decided to just drive there to see what the status was. Nothing had been done, was told we'll get it started right now will take a couple of hours. Will not return and will advise anyone that asks not to go there

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
No one told us their name while in the show room. And did not have on name badges
August 20, 2018

"Amazing!!!"

- Deb

2017 Dodge Ram been to Fletcher in Sherwood several times, I was treated like crap and feel like I went through xxxx. Took truck today to Superior and they made me feel so amazing! I don’t have truck back have no idea how long it might be in shop, but for the first time since problems started I don’t care because of how well I was treated today! They sent me on my way in a rental and I’m as happy as could be! We definitely have a new dealership and service department that we will be loyal to! Everyone I spoke to in service was extremely nice and made sure I was taken care of!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Doug
April 20, 2018

"Excellent Service"

- Brandon1214

Brought my Jeep in to get service, the Service Advisor Kendra was very helpful, knowledgeable and nice to top it off. She kept me informed on how repairs were going and seemed to thoroughly enjoyed her job, which shows how great of a company Superior is! Will only get my vehicles worked on here, and hope to see Kendra several times in the future!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kendra
Apr 25, 2018 -

Superior Dodge Chrysler Jeep of Conway responded

Thank you Brandon for your feedback! We appreciate your business and look forward to serving you in the future.

April 14, 2018

"Mr.Robert was an Amazing Salesman "

- ElaineK

We went to Superior to look @ a used vehicle, Mr.Robert meet me almost @ my car door . What can I help you with? I explained what I wanted. He showed me a vehicle then said I think I can get you better financing on a new one. We had never bought a new vehicle.. Mr. Robert went the extra mile to make our Family So Excited & now new car owners of a new Dodge Journey.. THANKS.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert London
October 02, 2017

"Very helpful!"

- Soccerdad

When I first brought my vehicle in the Service department was quick to get my situation assessed and the part that I needed ordered. The service department and I had a misunderstanding as to when I should pick my vehicle back up, but they apologized for my inconviences and worked out a solution with me. Mark and Jeff made sure we were provided with a vehicle that would accommodate my family's size, and Mark even had it running with the air conditioner on already for our comfort. When our vehicle was ready to pick up Mark called and let us know the business hours and where our vehicle was parked. They did a GREAT job repairing my vehicle and returning it to me in BEAUTIFUL condition. These folks went out of their way to make sure our needs were met and to make sure communications were solid, so I'll also say that they provided me with GREAT customer service! Thank You!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Jeff, Hank Cowles
September 27, 2017

"Excellent "

- Thomas,tony123

Excellent service and very friendly and helpful and willing to go out of their way to make the customers happy and come back again for service

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
General Manager , Hank Cowles
September 22, 2012

"I own a 2001 Jeep Wrangler Sport. I wanted the jeep..."

- countryboy38

I own a 2001 Jeep Wrangler Sport. I wanted the jeep lifted but heard many horror stories about lifts done wrong. I also test drove many lifted jeeps locally that were nearly impossible to keep on the road. On a road trip we passed Superior Doge, Chrysler, Jeep. I stopped in and asked about lifting my Jeep. It was obvious from the start the service staff were very knowledgeable and experienced. I followed up with many phone calls to Allan over the next two weeks getting advise on wheels, tires and more. He was happy to help me even before I agreed to spend a dime in their service department. I was so impressed with the staff that a few weeks later I drove over 100 miles past two other Jeep dealerships and countless garages to have these experts do the work. The result was a beautifully lifted Jeep that drives just like it did before. Now, I could have saved some money and had it done by some shade tree mechanic but at what price? When you are driving all over the road trying to keep your newly lifted Jeep in your lane are you going to be ok with it because you saved a few hundred bucks? Believe me, I test drove many lifted Jeeps and all of them had one issue or another. I can't express enough my gratitude for the effort of Allan and all the staff. They are honest, knowledgable and very friendly. I wont be driving that far to get my oil changed but rest assured if there is any major work to be done to my jeep it will be done by Allan and the guys at Superior Dodge, Chrysler, Jeep.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Allan
1
1 - 10 of 10 results