Superior Ford of Plymouth MN

WOW. sadly ruined my experience with my dream car purchase How do i begin, well they sold me a car with 2 open recalls. but anyways id like to start by saying i like the jeep i got but the service and atmosp How do i begin, well they sold me a car with 2 open recalls. but anyways id like to start by saying i like the jeep i got but the service and atmosphere i was subjected to was very intimidating and quite possibly the most un friendly customer service i've experienced in my entire life. I went into the dealership to look at a 2013 jeep rubicon they had listed. the salesmen Rob was very friendly but thats about where the pleasantness ended. After taking a short drive i wanted to get some numbers for my trade in and see the offer for my trade in. My initial offer was $2,000 less then what i got but after the salesman gave me the trade in offer and asked me what number would work for me i made the offer of $1,000 less then asking price. He came back with a Manager named Doug Kimball. Doug right off the bat asked if im serious about buying the car in a very un friendly tone. when i said yes but the price is a little higher im going to speak to my fiancee about it. He said " well call her and ask her".. i told Doug that she is at work and is very busy. he replied with " why cant you just call her at work"? ok really Doug. maybe your single. but when i say i dont wanna call my girl you dont need to challenge me on that. Anyways i ended up buying the car on Friday. Come Friday night i go to drive my new car and notice there is no lights where you switch gears so you cant see what gear your switching to . i didnt wanna drive my car since i couldnt see what gear i was shifting to i wanted to take pics of it and show it off. thats when i noticed on the spare tire 2 huge white marks with a large nail sticking out of it. it looked like they marked it to take out and just left it there and sold it to me. So when i came to the dealership on Saturday they said ask for BOB and he knows about the tire and the light xxxx take a look for you. Well i came on Saturday to have these 2 items adressed. When i pulled into the garage nobody greeted me or came up to help me. after about 2 minutes a older guy named BOB came up and asked for my keys. He then sat in my new jeep and said " THESE JEEPS DONT NEED LIGHTS ON THE SHIFTER YOU CAN SEE ON THE TOP SO WHY DO YOU EVEN NEED TO HAVE IT WORKING. BUT THERE ISNT A LIGHT THERE SO NOTHING WE CAN DO". i then told him i called the jeep dealer and they verified there is a light there and without it it can be very hard to see. Bob then said "ill get a manager to help you then" and walked away leaving me and my brother standing in the garage like lost dogs wandering. we walked inside and saw Bob walk past us and didnt say a word.we then were approached by a tech with short hair. he stated that they called the jeep dealer and they were told there is no light. i asked him then if i go to the jeep dealer and they say there is a light there and they fix it will you pay me back for it? He replied with YES and even shook my hand on it. When it was time to leave after they plugged my tire without even taking it off. When i was leaving is when i was approached by mark. who told me they called jeep and they spoke to someone who was a manager and they confirmed there was no light needed. when i told him ok thats fine the tech told me if there is one youll pay me back he replied with " who said that nobody has that permission to say that" when i told him it was the guy with short hair who walked past us about 40 seconds before he looked around confused almost in a mocking way saying theres nobody here who looks like that. I got into my Jeep and drove off. Today Tuesday the 17th i just got my jeep home from the jeep dealer by my home who treated me like royalty. I paid $67 for the lamp to BE REPLACED!! yep..so ford dealership managers and all you have bad info and bad sources if a customer can figure out more about fixing the car correctly....not excited. not happy. just feeling sad over how i was treated for giving them 26,000.... thanks alot superior ford . More

The place to go for a great deal and great service. This Is the 4th vehicle we've leased with Rob Marten as the sales agent, and he has never disappointed. We visited several dealerships thinking, that This Is the 4th vehicle we've leased with Rob Marten as the sales agent, and he has never disappointed. We visited several dealerships thinking, that maybe we missing out on something. It didn't take long to realize that Rob's experience and knowledge were clearly superior. Most important, he was patient, listened carefully to what we wanted and didn't give up until he found it for us. The dealership respected my time and didn't do a lot of what I call "game playing". We are extremely happy that we remained with Rob and Superior Ford. More

Highly satisfied!! Amazing experience! Rob walked me through all the options available to me then helped me pick the best option. He also answered all of my questions to Amazing experience! Rob walked me through all the options available to me then helped me pick the best option. He also answered all of my questions to ensure that I was making the best decision. More

will be going back in the future Derek was hands down amazing to deal with! He made the process of buying my new SUV very enjoyable. Also we received phone calls a week later asking u Derek was hands down amazing to deal with! He made the process of buying my new SUV very enjoyable. Also we received phone calls a week later asking us how things were going!! I will definitely be going back to Derek when me and my husband purchase a new vehicle again!! More

Great Experience Had a great experience at Superior Ford in the purchase of my used vehicle. Rob did a great job explaining and working with me to get a great car at Had a great experience at Superior Ford in the purchase of my used vehicle. Rob did a great job explaining and working with me to get a great car at a great price. I was impressed with the efforts of Rich and finance to get me the best rate possible for my loan. I didn't expect to drive away with a new vehicle that day, but I did and it was the right decision! Very happy with the service and my "new" car. More

My experience at Superior Ford My experience purchasing my 2018 Ford Explorer from Superior Ford and establishing a working relationship with Rob was wonderful. He was so understand My experience purchasing my 2018 Ford Explorer from Superior Ford and establishing a working relationship with Rob was wonderful. He was so understanding and made the process very simple. More

Car purchase Derek was awesome. No pressure friendly guy that was very knowledgeable about my vehicle. I would highly recommend looking this guy up if your in the Derek was awesome. No pressure friendly guy that was very knowledgeable about my vehicle. I would highly recommend looking this guy up if your in the market for a car or truck! More

No xx professionalism. All promises met. Good communication. Rob contact me via e-mail. we set up a face to face. I spec'd my truck, we agreed on a price, they ordered it. No petty dealership games. Truck showed Rob contact me via e-mail. we set up a face to face. I spec'd my truck, we agreed on a price, they ordered it. No petty dealership games. Truck showed up when it was supposed, exactly how I ordered it. Good communication along the way. Professional. This is how it's supposed to work. More

Fantastic!! I talked to 3 other Ford dealerships about this lease and they all had different payments and requirements. I called Rob and he was great from the beg I talked to 3 other Ford dealerships about this lease and they all had different payments and requirements. I called Rob and he was great from the beginning to the end. Looking up different numbers, models, and scenarios to fit my budget and needs. I would absolutely recommend Rob, and his sales Manager Michael along with the finance manager John. They were all great!! no pressure sales at all, they just wanted to help! More