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Superior Ford of Plymouth MN

Plymouth, MN

3.7
1,744 Reviews
Whether you're from Minneapolis, St. Paul, anywhere in Minnesota,or surrounding states you can rest assured that when you shop for a new or used Ford, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Ford lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, Superior Ford continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Ford parts, so you can count on solid routine maintenance and timely repairs when they're needed. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Superior Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! When you can come to Superior Ford, you can have your Ford wishes granted. And let's face it: you deserve nothing less. Located on 9700 56th Ave N. Plymouth, MN we know our job isn't finished until you're completely satisfied.
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9700 56th Ave. N

Plymouth, MN

55442

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Showing 1,744 reviews

March 19, 2018

Good experience as always Always a good experience with Rob and crew. They make the entire process nearly stress free. I am now in my third leased vehicle and I am not sure I w More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Martin
Mar 20, 2018 -

Superior Ford of Plymouth MN responded

Thanks for the great review.

March 19, 2018

Terrible Experience at Superior Ford. Went to look at a Non-Ford Used Vehicle that was posted on Craigslist For Sale. Had an appointment, but the vehicle was not clean and not pulled out More

by Go Elsewhere!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Larkin
Mar 20, 2018 -

Superior Ford of Plymouth MN responded

Thanks you for you feed back. I just wish you would tell the rest of the story that happened. The vehicle was not cleaned yet because we just took it in on trade and was waiting to go to our detail shop. The real reason your trade was bid the way it was is because you and your daughter had the wrong model under your book values. Once we pointed that out, you became very aggressive. You got up and started cursing all over my show floor. When I came out to talk to you, you said "why don't you feed that fat xxx another doughnut.". I tried to calm the whole situation down and just talk to you. You told me "F@#* that guy." As you were walking out the door with your daughter right behind you, you yelled "and you can go F@#* YOUR SELF" to me. I am not by any means saying that my sales person did everything the right way and I am sorry for that. But no one should ever be treated the way you treated my sales person. Not at work or outside of work. I have been in the Car business for over 15 years and have never come a crossed someone as rude as you were. I can handle someone cursing at me, but to make fun of some ones size is just rude and very unprofessional. I could not believe you would act the way you did and in front of you daughter non the less.

Apr 05, 2018 -

Go Elsewhere! responded

Very surprised at the response from Superior Ford of Plymouth MN, to my review that was completely accurate. The truck (according to the salesperson) was not just taken in on trade. It was stated to us that they had had it awhile and had dropped the price numerous times, to the rock bottom. It was the lack of care for the customer that the truck wasn't clean or pulled to the front for a prospective buyer with an appointment. Another inaccuracy was the way the trade was bid, whomever responded is trying to make their practices look justifiable. My daughter did have the wrong model and anticipated the trade in value to be more, based on this inaccurate info, but we were given the correct trade in value sheet according to the vehicle ID number - which we fully agreed to. Unfortunately, the offer from Superior was STILL $2,000 below the Lowest Possible Condition Value on that valuation sheet that was sitting right in front of us. Then the sales person went into his "But, we'll work with you" shtick. After showing the salesperson the issue, by circling the trade in offer and circling the Lowest Value, he got up knowing the shtick was over and said "Let me just get your keys". I then I did say, Yes why don't you just get the f-in keys to him...but, not cursing all over the showroom floor. The person who wrote the response would have known all this information if he had actually came out "to calm the whole situation down and just talk" to us. That is what we wanted. I wanted him to understand how dis-interested his salesperson was in selling this vehicle and how bad it was for Superior Ford's reputation. The person who brought the keys out handed them to me and said that we should go. We tried, but he didn't want to hear or discuss anything about what just happened. All he would say is that "we should go" and started herding us to the door. After this treatment is when the irritated emotions of a father came out and all the parting shots described below did actually happen. Surprisingly, this is the only truth in their entire response. Hopefully everyone treated this way stands up to these people. I want my daughter to grow up with a backbone and not accept treatment from "Used Car Salesman" trying to rip a young girl off. If anyone should be ashamed of themselves, it's Superior Ford for employing people like the salesperson and the person writing inaccurate responses to 100% accurate criticism.

March 17, 2018

Jeff was very helpful and knowlagable! I have bought 2 cars with Jeff and each time he was very helpful in finding what I was looking for. I would recommend him to anybody. More

by Tyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Chalin
March 17, 2018

Jeff was very helpful and knowlagable! I have bought 2 cars from Jeff and he was very helpful in finding what I was looking for. I would rexccomend him to everybody. More

by Tyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Chalin
March 12, 2018

New Car Purchase Brett was great to work with and made me feel comfortable about a big, new, first time purchase. Friendly atmosphere with good customer service. I wou More

by Newcargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Rocha
Mar 14, 2018 -

Superior Ford of Plymouth MN responded

Thank you for your kind review, we truly appreciate it!

March 12, 2018

Great Customer service easy to work with and great Customer service. Rob Martin was so pleasant to work with. We will definitely do more business with them in the future. More

by aa44hrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Martin
Mar 14, 2018 -

Superior Ford of Plymouth MN responded

Thank you very much for your review! We are pleased you had a great experience here at Superior Ford!

March 04, 2018

Thank you, Superior Ford! Ronald was incredibly helpful in my recent car purchase. He knew the right questions to ask and continued to ask clarifying questions until the right More

by Happy Customer.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich, Ronald Powell
Mar 06, 2018 -

Superior Ford of Plymouth MN responded

Thank you for the wonderful review! We are pleased to hear you had a great time!

March 03, 2018

Great experience Rob was great to work with from start to finish. Knew the vehicle well and there was absolutely no pressure and no games. After agreeing to the purcha More

by jotnefinch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
Mar 06, 2018 -

Superior Ford of Plymouth MN responded

Thank you for your time to review us. We are happy you had a great experience here at Superior Ford!

March 02, 2018

Excellent Buying Experience Mary had a very enjoyable time arranging the purchase of an incredible new F150. Rob Martin was very helpful in finding and purchasing the vehicle we More

by Paul Higdon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Klouda, Rob Martin
Mar 06, 2018 -

Superior Ford of Plymouth MN responded

Thank you for the wonderful review! We are very pleased that you had a pleasant experience!

March 02, 2018

Everything went very well. Ronald does his job well. This dealership was ver convient and the staff was very friendly, and very good at there job.ronald was very good in explaining the possess for me to More

by Denmill55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Powell
Mar 06, 2018 -

Superior Ford of Plymouth MN responded

Thank you for the review!

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