Superior Ford of Plymouth MN

Do NOT go here for anything!!! Not Sales, Not Service My experience for the last year with this dealership has been nothing less thank horrific. Starting with the purchase of my Escape. Very high pressu My experience for the last year with this dealership has been nothing less thank horrific. Starting with the purchase of my Escape. Very high pressure and they throw a lot of numbers at you. Once everything was said and done and SEVERAL hours there what I ended up getting was not what I was told. Very disappointed. When I tried to talk to the sales guy about it (Ronald) he was never available and via voicemails just gave me vague information that was not pertaining to my exact situations. When I called to talk to the sales guys supervisor, he was extremely rude and said basically there was nothing they "could do for me at this point" and I am stuck with a car I was duped into buying and don't like - at all. Shortly after I purchased the car I noticed a noise in the front end so I brought it in to be looked at. When I made the appointment, I was told they had loaner cars. When I showed up they said they had no loaner cars, but they can get me a rental car and if the repair was covered by warranty, the rental car would be reimbursed. I took the chance that it would be covered and rented a car. This process alone took over 45 minutes. This information should be disclosed up front as I was not thinking it would take well over an hour to get my car "checked in", and there was not one other person there checking in a car when I arrived. The work needed was covered by the warranty - my extended warranty, not the one that "came with the car"! DO NOT BUY AN EXTENDED WARRANTY IT IS A SUPER BIG RIP OFF, DO NOT FALL FOR THIS VERY EXPENSIVE CON. Evidently it overrides the warranty that comes with the vehicle and you have to use the extended one, which when I did fall for the con and purchased it I asked several times in several different ways if there was any additional costs to the warranty or any type of deductible and repeatedly was told no. In fact at one point the warranty guy kind of chuckled when he told me no and commented that it was a little funny that I keep asking the same question. Well he lied. There is a $100 deductible PER VISIT, not per issue, but PER VISIT. The "rental car" ended up being covered and I paid the deductible. Shortly after that horrific experience, it starting making the same noise again. When I initially called in to see when I could bring it back I was told that their work is guaranteed for 12 months or 12,000 miles and since I was under both there would be no cost to me. I also said I would need a loaner car and the gal told me that would not be a problem at all. The morning of this appointment I called in to make sure there was a car available for me to use and to confirm that the repair would be at no cost to me. The gal I spoke with (who didn't give her name) was so incredibly rude, I have no idea how she even has a job. She started by asking my information to pull my account up, I gave it to her. Then she proceeded to ask me every question I already answered when I called to make the appointment. Why would she even pull up my account if she was going to ask me the same information over again, very irritating. In the end she told me that they had no loaner cars and I could rent a car and IF it was covered under warranty I would get reimbursed for the rental car. When I told her for the 3rd time it was the same issue they "repaired" before, she informed me whether or not it has been less than 12 mo or 12,000 miles it would still cost me the $100 deductible since it is a per visit deductible, not per item. Long story short... DO NOT BUY A VEHICLE HERE, DO NOT GO TO THE SERVICE DEPARTMENT, JUST DO NOT GO HERE PERIOD. More

We'll See The '17 Explorer I Purchased was on the showroom floor. One scratch noted at time of purchase. I have an appointment for repaint of full front panel The '17 Explorer I Purchased was on the showroom floor. One scratch noted at time of purchase. I have an appointment for repaint of full front panel so-as to have complete color match; appointment for repaint will be 2 weeks after purchase. Loaner car provided! Drove off the lot at approximately 7:30 p.m. on Saturday 7/8/17. Brought the trade in title the following Monday 9 a.m. and showed my salesperson another scratch found on the opposite front panel. I was assured this too will be painted. If all goes as stated I am an extremely happy customer and my overall rating will be excellent! My salesperson is Ruth and my experience with her was amazingly comfortable, stress free. Thank you Ruth! More