Superior Ford of Plymouth MN

No pressure to buy - let the vehicle sell itself, but Jordan was confident in his answers to our questions. Love the truck! Superior offered great pricing too! Jordan was confident in his answers to our questions. Love the truck! Superior offered great pricing too! More

Don knew the options and features truck, was very friendly, and didn't pressure us at all. The price was good on the new truck too. friendly, and didn't pressure us at all. The price was good on the new truck too. More

Even though this was the first day for Jeff at this dealership, he was helpful and knowledgeable about the Ford product line. We took a number of test drives in a number of different configuration of e dealership, he was helpful and knowledgeable about the Ford product line. We took a number of test drives in a number of different configuration of engines and model trim. He went over the different prices and incentives from Ford on the model line. The Sales Manage Mike was helpful as was John the Loan Manager about get the vehicle ready for delivery and financed. Overall it was a great experience for the car buying journey. More

I purchased a new car with my wife in April 2013 and we were happy with the sales person we worked with. It was easy for the sales person to get what I was looking for given the previous purchase. were happy with the sales person we worked with. It was easy for the sales person to get what I was looking for given the previous purchase. More

Numerous dealerships visited, by far this dealership had an entirely different approach and professionalism to their sales staff. Thanks and keep up the good work. an entirely different approach and professionalism to their sales staff. Thanks and keep up the good work. More

The customer service I experienced in the Service department was very good. They listened to my problem, helped me carry items to my loaner car and the service was performed fairly quickly. My experi department was very good. They listened to my problem, helped me carry items to my loaner car and the service was performed fairly quickly. My experience with the sales staff in obtaining a loaner car was also good. Although the initial attitudes of the employees in the building were not as welcoming, they were still able to arrange a loaner vehicle for me which was great. One salesmen, the person we purchased the vehicle from initially, assisted me from home which was wonderful and un-expected. More

service dept. was great and during the service I purchase a new Ford escape. Chris in service kept me informed through operation. And that is the reason I purchase another Ford. in a new Ford escape. Chris in service kept me informed through operation. And that is the reason I purchase another Ford. in More

I drove in for an oil change but knew I was due for a 30K service which includes an oil change. I was on a tight schedule... 30 K service time to complete was 90 min... Kind of close to the wire for me. The service which includes an oil change. I was on a tight schedule... 30 K service time to complete was 90 min... Kind of close to the wire for me. The young man sort of convinced me to take a chance and I said ok, but I HAVE TO BE at a meeting by 2:30 and it was 12:30 already. I paced and smoked outside and nervously watched for my F150... And they got it done in 1 hour! This kind of friendly service and customer focused service are why I drive 25 min north of where I live to come here even for an oil change! Best service ever, worth the drive and the slightly higher cost. I trust them and they haven't let me down. That's worth the world to me! Thanks guys whose names I don't know... I should have asked your names! You made my day because I knew I needed that service but thought I had to come back for it. You totally rocked it! More

Although the initial sale was handled in a very friendly and courteous way, I am even more impressed with my after sale service. Often you are quickly forgotten, but this dealership has gone the extra mile and courteous way, I am even more impressed with my after sale service. Often you are quickly forgotten, but this dealership has gone the extra mile in "after purchase" service. More

Parts prices are absurd, with no or little option to use aftermarket parts available to customers. While I realize that factory OEM parts are often better, many aftermarket parts are equally as good at half aftermarket parts available to customers. While I realize that factory OEM parts are often better, many aftermarket parts are equally as good at half the price. In my case, I would be much happier paying almost $400 for an intake manifold, had the part been new and improved over the original part, but it is still made of plastic. Consider offering aftermarket parts to your customers as a way to lower the cost. Owners of older vehicles may not be comfortable pouring large sums of money into their vehicle. Greg and Mark are both huge assets to your service department. They both did a good of job explaining exactly what went wrong, and worked together to get my vehicle repaired quickly. Please recognize them for this. More