Superior Ford of Plymouth MN

Derek was great guy. Very helpful and knowledgable of Derek was great guy. Very helpful and knowledgable of the product he sales. help set up the sync system and explained the different features of the Derek was great guy. Very helpful and knowledgable of the product he sales. help set up the sync system and explained the different features of the vehicle More

We made a mistake in 2003 buying a Chrysler (which we still have). We recently bought a Ford Truck @ Superior (we have also bought other vehicles @ Superior). I think the Service Department is friendly still have). We recently bought a Ford Truck @ Superior (we have also bought other vehicles @ Superior). I think the Service Department is friendly and always helpful and when we bought our truck the same. I tell you what, from now on its only Ford and only Superior! I wish all dealerships could be as great as yours! More

This was the fastest and friendliest experience to date. I was in and out of the oil change with a car wash in under 30 minutes. I was in and out of the oil change with a car wash in under 30 minutes. More

Dan and Don were really easy to work with and we worked out a deal in a timely manner. Very good and quick. Thank you out a deal in a timely manner. Very good and quick. Thank you More

Needed service on my F-350...turned out I needed an engine replacement. Things were handled great, the service writer (Stephanie) had my interest in mind and kept me advised of what was happening. The engine replacement. Things were handled great, the service writer (Stephanie) had my interest in mind and kept me advised of what was happening. The end result was good...kudos to all the service personel that worked with me....Thank you. Elmer Frestedt More

Ruth was very nice and easy to work with! I would recommend her to anyone buying their first car. She walked me through the process, and I am very happy with my new car. recommend her to anyone buying their first car. She walked me through the process, and I am very happy with my new car. More

needed mileage based service and suspected rear brakes. Inspection verified brake work required and that battery was failing load test. Dealership delivered me back home, work was done about five hours la Inspection verified brake work required and that battery was failing load test. Dealership delivered me back home, work was done about five hours later and total cost (thanks in part to email coupons) was less than I had anticipated. Appointment was easy to make on the internet and service representative was very good to work with. More

Derek was very helpful from the time I first contacted him on the internet right thru to the end of the sale. We drove 2 1/2 hours to see the car and didn't get to the dealership until after 7pm. Becaus him on the internet right thru to the end of the sale. We drove 2 1/2 hours to see the car and didn't get to the dealership until after 7pm. Because of this, we were there until past closing and everyone was very courteous and friendly even when it was late. Thanks for a great experience!! More

So I first spoke to Denny Ness. I later sent an offer amount and an expectation for my trade. I got no reply from him (although I checked to make sure he was in the dealership). I would have at least e amount and an expectation for my trade. I got no reply from him (although I checked to make sure he was in the dealership). I would have at least expected a reply indicating that the car simply could not be sold for my offer amount. I later communicated via online chat with Derek, who was nice but rather overwhelmed me with details before he cut to the chase and said he couldn't offer a lower than advertised price on the car. Finally I came into the dealership and dealt with John who is nice but kind of uncomfortable & awkward (is he new?). I realize you have trained your sales team in a certain process, but the "I'll buy today"_________________________ is an odd pressure to place on somebody before an agreed upon deal is reached. I wouldn't sit around for 45 minutes just to work a sales person and then leave because I was just checking pricing. John said he needed that committment to talk to the sales manager to let him know I was serious. Honestly, your sales manager guy has to sit there all day regardless of when I commit to buy. And then for me to be told "ok you won" when I had asked for +$800 on my trade and they countered with +$500. That's not really winning, it's a concession. So basically what I'm saying is that the sales techniques are somewhat off-putting and pretty stereotypical of what everyone expects from a used car salesman. The finance guy was fine. I may be back to discuss the extended warranty with him after checking with the Honda dealership I like my car. But of course I would not come back for ongoing service so I see this as a one time shopping experience. Not great, not bad. Just glad it's over. More

Christian was very professional and honest. He handled the process very efficiently, and did not waste my time in any way. Dan in finance was equally efficient, and was able to steer us through the loan o the process very efficiently, and did not waste my time in any way. Dan in finance was equally efficient, and was able to steer us through the loan options and paperwork very quickly, and save us some additional money. The vehicle was in great shape and Christian did a nice job walking us through all of the features. More